this thread was super helpful, i'm in the same boat and was starting to panic. sounds like 10 days is still normal processing time

I'm in a similar situation - filed about 8 days ago and still showing "claim under review" status. Reading through all these responses is really reassuring though! I had no idea about checking for additional forms in the eServices account, so I'm going to log in and make sure I haven't missed anything. The tip about continuing to file weekly claims even while waiting for approval is really important too - I almost stopped filing thinking I should wait for approval first. Thanks everyone for sharing your experiences!

UPDATE: I finally got through to ESD this morning! The agent said I was disqualified because I accidentally marked that I was fired for misconduct when I was actually laid off due to reduced hours (I misunderstood the question). She said they're sending me a form to fill out explaining the circumstances, and once I return it, they'll review my case again. She said this happens ALL THE TIME and told me to keep filing my weekly claims like someone here suggested. Thanks everyone for the advice - especially about continuing to file weekly claims while this gets sorted out!

Just want to add for anyone else dealing with this - when you get that Fact-Finding form, make sure to return it within the deadline they give you (usually 10 days). I learned this the hard way when I missed the deadline on my first claim years ago and had to start the whole appeal process over. Also, if you have any text messages or written communication about your hours being reduced, include copies of those too. The more documentation you can provide showing it wasn't your choice to leave/reduce hours, the better your chances of getting approved quickly.

I'm going through this exact same frustration right now! Just filed my claim 6 days ago and have been completely lost trying to navigate the Washington ESD system. Like everyone else mentioned, the website feels like it was designed to be as confusing as possible - there's no clear "approved/denied" status anywhere obvious. After reading through all these helpful responses, I finally know to look for the monetary determination letter in the correspondence section. Haven't received mine yet, but at least now I understand that "determination pending" doesn't necessarily mean something's wrong. It's honestly crazy that we need community discussions like this just to understand basic information about our own claims. The fact that so many people are dealing with identical confusion shows this is clearly a systemic UX problem, not user error. Thanks everyone for sharing your experiences - this thread is way more useful than anything on the official ESD website!

I'm dealing with this exact same confusion! Filed my claim about a week ago and have been refreshing my eServices account multiple times a day trying to figure out what's happening. The "determination pending" status had me panicking that I messed something up in my application. Reading through everyone's experiences here has been so reassuring - it's clear this is just how the Washington ESD system works, not that we're doing anything wrong. I finally found my monetary determination letter in correspondence after reading this thread, and it shows I'm approved for $302/week. Still waiting on that first payment but now I know that's totally normal. It's honestly ridiculous that in 2025 we need community threads like this just to understand basic benefit status information. The website UX is genuinely terrible - there should be a simple dashboard showing "APPROVED" or "PENDING" right when you log in, not this treasure hunt through multiple sections!

Update us on what happens! I'm in a similar situation and curious to hear how the payment plan setup goes for you.

I went through a Washington ESD overpayment situation last year and here's what I wish someone had told me upfront: First, don't stress too much - they're usually willing to work with you on payment plans. Second, definitely log into your SecureAccess Washington account first to see the details and payment options before calling. Third, if you do need to call, try doing it first thing in the morning (like 8 AM sharp) when the phone lines open - you'll have better luck getting through. I was able to set up a $75/month payment plan with no issues, and they didn't charge any setup fees. The key is being proactive about it rather than waiting. Good luck!

I'm going through this exact same frustrating situation! Filed my initial unemployment claim with Washington ESD about 5 days ago and everything seemed to process normally, but my weekly benefit amount is showing $0. My claim status says "Active" which is confusing because if it's active, shouldn't there be a dollar amount? I've checked my correspondence section and don't see any pending issues or requests for additional documentation. Reading through all these responses has been really eye-opening - it seems like this $0 benefit issue is way more common than I expected! Based on everyone's advice here, I'm going to keep filing my weekly claims regardless of the zero amount and try to get through to an actual Washington ESD agent. The Claimyr service that several people mentioned sounds like it might be worth trying since regular calling clearly isn't working for most folks. It's both reassuring and frustrating to learn that many of these cases are simple fixes that just require human intervention. Thanks Emma for starting this thread - it's so helpful to know we're not alone in dealing with this confusing system!

I'm experiencing this exact same issue and it's so stressful! Filed my claim about 3 weeks ago and have been stuck at $0 weekly benefit amount despite my claim showing "Active." Like everyone else here, I've tried calling Washington ESD dozens of times but either get busy signals or wait on hold for hours before getting disconnected. What's really frustrating is that there's no clear indication in my online account about what's causing the hold-up - everything looks normal except for that zero dollar amount. Reading through all these experiences has been incredibly helpful though. It seems like this is unfortunately a very common issue with the Washington ESD system, and the consensus is that you really need to speak with an actual agent to get it resolved. I'm definitely going to try the Claimyr service that Lucas and others have recommended since traditional calling clearly isn't working. The success stories about simple fixes that take just minutes once you reach someone give me hope that my situation might be similarly straightforward. In the meantime, I'll keep filing my weekly claims as everyone suggests - don't want to lose those weeks once this gets sorted out. Thanks to everyone for sharing their experiences and advice!