Washington Unemployment

Can't reach Washington Unemployment? Claimyr connects you to a live ESD agent in minutes.

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  • Connect you to a human agent at the ESD
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  • Call the correct department
  • Redial until on hold
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  • Give you free callbacks if the ESD drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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my freind called our state rep's office insted of governor and got his claim fixed in like 2 days! find your rep here https://app.leg.wa.gov/districtfinder/ mabye try both?

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This is good advice. I've heard that state representatives can sometimes be even more effective than the governor's office, especially if they have staff who specialize in unemployment issues. Definitely worth trying both approaches.

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AstroAce

I had success with the governor's office after my claim was stuck for 9 weeks. The number is 360-902-4111. They took my information and within a week, ESD called me to resolve my issue. Just be prepared with your claim ID and a clear explanation of the problem. They can't work miracles, but they definitely can get someone at ESD to actually look at your claim instead of letting it sit in the system forever.

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Thanks - I'll definitely call them tomorrow. It's good to hear that it actually worked for you! Did they ask for any other information besides your claim ID?

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AstroAce

They asked for my full name, address, phone number, and a brief description of the issue. I also mentioned I was facing possible eviction (which was true), and I think that helped emphasize the urgency. Just be honest about your situation.

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I can't believe ESD is STILL doing this in 2025! This exact same thing happened to thousands of people back in 2022-2023 after the pandemic benefits ended. You'd think they would have fixed their system by now. But no, still sending out incorrect tax forms and causing massive headaches for people. This is why nobody trusts government agencies to do anything right. 🤦‍♀️

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its not just WA either! my cousin in oregon had the same issue with their unemployment dept. seems like ALL these systems r built on ancient technology that nobody knows how to fix

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Just checking back - were you able to get through to ESD about the corrected 1099-G? Any progress on your situation?

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I tried calling every day this week but couldn't get through - always get the "high call volume" message and then it hangs up. I did submit a message through eServices yesterday, but no response yet. Starting to get worried about tax filing deadlines...

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That's exactly why I ended up using Claimyr - the regular phone lines are impossible this time of year. If you're running up against tax deadlines, it might be worth trying. Whatever you do, don't just file with the incorrect 1099-G information - that will cause bigger headaches later.

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Yes, absolutely continue filing your weekly claims while your appeal is pending! If you win your appeal, ESD can only pay you for weeks that you properly filed a claim. Many people make the mistake of stopping their weekly claims during appeal and lose out on potential benefits. Also, when filing your appeal, request a copy of your claim file so you can see exactly what information ESD used to make their determination. This can help you identify any miscommunications or misunderstandings that led to the denial.

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Thank you so much for all this help! I'll definitely keep filing and request my claim file. I'm feeling much more hopeful about my chances with the appeal now.

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I feel for you, this system is so frustrating! My claim was stuck for THREE MONTHS earlier this year with zero communication from ESD. I finally got desperate and contacted my state representative's office. They have staff who can help with ESD issues and got my claim resolved within a week. Might be worth trying if your appeal gets stuck too.

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one time i sent a message and got a reply the NEXT DAY and then another time it took like 6 weeks and by then i had already fixed the problem another way lol. its so inconsistent!!

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Update us on what happens! If you do manage to get through by phone, ask the agent to check if there are any flags or issues on your account causing the pending status. Sometimes there's a simple verification step needed that isn't obvious in the online portal.

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I finally got through to ESD this morning! Called exactly at 8:00am like someone suggested. Turns out there was an employer response they were waiting on that was delaying everything. The agent pushed it through manually and said my payments should process within 48 hours. So much better than waiting for a message response that might never come. Thanks everyone for the advice!

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One final clarification that might help you breathe easier: If your employer formally withdrew their appeal through the proper channels (not just told you they would), then ESD's system will update to show this status change. You can verify this in your eServices account under the "Decisions" or "Determinations" section. Regarding quality assurance reviews: ESD typically notifies claimants by mail/eServices if they're conducting a review, and you'd be given an opportunity to provide information. They don't typically just stop payments without notification unless there's suspected fraud. As for timeframes on how long these reviews take - it varies widely depending on their current workload, but usually 2-4 weeks. The pandemic created unusual backlogs, but processing times have improved significantly in 2025.

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I just checked my eServices and under the Decisions section it does show "Appeal Withdrawn" status, so that confirms what you're saying. That's a relief! And thanks for the info about QA reviews - I'll keep an eye on my mail and eServices messages just in case.

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my situation was kinda different but related... my employer didn't appeal at first but then tried to after the deadline and ESD rejected it as "untimely" lol. but then they still tried going to OAH and eventually lost there too. the whole process took like 4 months and i was stressed the entire time! even if your employer withdrew just document EVERYTHING just in case

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My sister filed in February and hers was pending for 4 days then switched to processing for another week before being approved. She said the most important thing was to keep filing weekly claims even while waiting for the initial approval. ESD can backpay those weeks once your claim is approved but ONLY if you filed claims for them! Don't miss any weeks thinking "what's the point" - you'll regret it later.

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This!!! I missed a weekly claim while waiting and lost a whole week of benefits. So stupid of me.

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Update: I called ESD this morning using that Claimyr service someone mentioned, and I got through to an agent in about 20 minutes! Turns out there was a discrepancy between the dates I put on my application and what my employer reported. The agent fixed it right on the call and said my claim should move from Pending to Processing within 48 hours. Just wanted to update in case anyone else has a similar issue. Don't wait too long to check if something seems stuck!

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Great news! This is exactly why it's important to follow up on pending claims rather than just waiting indefinitely. Glad you got it sorted out quickly.

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wow thats awesome! wish id known about that service when i was waiting forever

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Former ESD employee here. This is likely one of three things: 1) A retroactive adjustment after a claim review (you would have a determination letter in eServices) 2) An identity theft situation where someone filed using your information (check if there are any recent weekly claims filed) 3) A system error during batch processing (these happen occasionally) DO NOT SPEND THE MONEY until you confirm with ESD. Put it in a separate account if possible. Contact ESD immediately and document all your attempts to reach them. If it's determined to be an error, you'll need to repay it, but showing good faith efforts to resolve it will help avoid penalties.

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Thank you for such a detailed explanation! I checked and don't see any recent weekly claims filed, so hopefully it's not identity theft. I'll try calling first thing tomorrow morning and document everything. Really appreciate the expert advice.

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Just an FYI - ESD recently completed a large audit of 2023 claims to ensure compliance with federal guidelines. Several people I know received retroactive payments as a result. Check if you had any pending issues or appeals from your previous claim that might have been resolved in your favor. If you can't reach ESD by phone, try emailing them through your eServices secure message center with specific details about the payment. They usually respond within 3-5 business days.

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Oh that's really helpful context! I did have some confusion about my job search requirements back then, but I thought it was all resolved. I'll try the secure message option too - hadn't thought of that.

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I work with clients in this situation frequently. Here's what you need to know about the pandemic overpayment waiver process: 1. ESD is legally required to review every waiver application, but they're severely backlogged - 12-18 months is unfortunately common 2. While your waiver is pending, collections should be suspended (if they're not, that's an error you can fight) 3. Make sure your application clearly demonstrates BOTH aspects required for approval: - The overpayment wasn't your fault (no fraud or misrepresentation) - Repayment would cause significant financial hardship 4. If your waiver has been pending over a year, you have options: - Contact your state legislative representative (they can often expedite) - File a formal complaint with the ESD Commissioner's office - Request an update through the ESD secure message portal specifically asking for timeline The good news: in my experience, approximately 70% of pandemic-era overpayment waivers are eventually approved if properly documented. Don't give up!

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Xan Dae

Thank you so much for this detailed response. I haven't tried contacting my state rep yet - that's a great idea. Do you know if partial waivers are common? I'm worried they might only waive part of the amount even though I can't afford to pay any of it.

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Partial waivers do happen, but they're less common for pandemic-era claims than for regular unemployment overpayments. When partial waivers occur, it's typically because ESD determined some weeks were properly paid while others weren't. If your entire claim period is under the same circumstances, it's more likely to be an all-or-nothing decision. When contacting your state representative, be sure to include your ESD claim ID number, the date you filed your waiver request, and a brief explanation of your financial hardship. Their constituent services staff are often remarkably effective at getting movement on these cases.

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my cousin had one of these and it got approved after like 14 months so dont lose hope. but also they sent the approval letter to his old address even tho hed updated his address with esd THREE TIMES so keep checking ur account online too

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Xan Dae

That's a really good point about the address. I've moved since I initially filed, and while I updated my address in the system, I should probably double-check that it's correct. Would hate to miss the notification letter if it finally gets approved.

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i won my appeal in december and STILL havent got paid!!! ive called like 20 times and every rep tells me something different. one says "its processing" another says "theres another issue on your claim" and another says "looks good should be any day now" for TWO MONTHS!!! the whole system is broken and they dont care about us at all

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Oh no, that's awful! Have you tried contacting your state representative? I've heard they can sometimes help push things along when you're stuck in ESD limbo for that long.

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ya i emailed my rep 3 weeks ago and got an auto-reply saying theyd look into it. nothing since then. gonna try calling their office tomorrow i guess

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One thing to note: If your appeal victory was based on a "procedural" issue rather than a direct finding about your eligibility, ESD might still need to complete their fact-finding process before issuing payment. For example, if the judge overturned ESD's decision because they missed deadlines or didn't properly notify you, ESD might still need to investigate your actual eligibility before paying benefits. Based on your description that "the employer didn't provide sufficient evidence," it sounds like a substantive ruling in your favor, which is good news for faster payment. Just be aware that the online status may not update immediately even when processing is underway.

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That makes sense - the judge specifically ruled that I didn't violate company policy in a way that would constitute misconduct, so it seems like a definitive ruling on eligibility rather than just a procedural issue. I'll keep watching my online account for any changes.

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I was in a similar situation last year and ended up appealing even though I had a job lined up. My appeal was actually denied because I didn't have the minimum hours, but the process helped me understand my claim better. One thing nobody mentioned is that you might qualify for an alternative base year if your regular base year doesn't have enough hours. Did ESD mention anything about that? It uses more recent quarters. Might be worth asking about. Btw my hearing was actually kinda stressful even though it was just over the phone. The judge was asking all these questions about my work history and I felt like I was on trial or something lol.

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Good point about the alternative base year. However, the alternative base year is the last four completed calendar quarters, which is only used if the regular base year doesn't qualify. Given the timing described (only worked 5 months before filing), it's unlikely the alternative base year would include significantly more hours, but it's always worth checking. The Office of Administrative Hearings (OAH) judges do conduct formal hearings that can feel intimidating, even though they're designed to be more accessible than court proceedings. They have to create a complete record in case there are further appeals.

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I don't think my determination letter mentioned an alternative base year. I'll look into that. But from what you and others are saying, sounds like the appeal process is pretty formal and stressful. Might not be worth it for just 3 weeks of potential benefits.

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Based on everything discussed, here's what I'd recommend: 1. Verify your work hours from your paystubs to confirm the 475 hours is accurate 2. Check if you qualify for an alternative base year (though it sounds unlikely based on your work history) 3. Consider if the potential benefit amount for just 3 weeks is worth the time and stress of an appeal process that could take 8+ weeks 4. Focus on your new job opportunity and ensuring you accumulate enough hours there for future eligibility if needed Also, you should know that the appeal deadline is 30 days from the date on your determination letter, so you do have some time to make this decision. You could even file the appeal to preserve your rights, then withdraw it later if you decide it's not worth pursuing after starting your new job.

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Thank you for this clear summary. I think I'll double-check my hours, look into the alternative base year question, but most likely just focus on the new job. Really appreciate everyone's advice here - this has been super helpful!

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