I feel for you, this system is so frustrating! My claim was stuck for THREE MONTHS earlier this year with zero communication from ESD. I finally got desperate and contacted my state representative's office. They have staff who can help with ESD issues and got my claim resolved within a week. Might be worth trying if your appeal gets stuck too.

Hey Caesar, I went through something very similar last year! Got denied for "quitting without good cause" even though I had a legitimate job offer with better pay. The key thing that helped me win my appeal was being super explicit about the connection between quitting my old job BECAUSE I had secured the new position. ESD seems to default to denial unless you spell everything out clearly. In your appeal, make sure to emphasize that this wasn't just you quitting randomly - you had a concrete job offer in hand that provided better wages before you gave notice. The fact that the new employer let you go after 2 weeks is totally separate from whether you had good cause to quit your original job. Also, don't stress too much about the resignation date vs last day worked thing. That's pretty standard - most people give 2 weeks notice. What matters is that you can prove you had the job offer before quitting and that you actually started the new position. Your paystub should be perfect evidence for that.

Thanks everyone for all the helpful info! I feel much more confident about filing my first weekly claim now. This thread should be bookmarked for other newbies.

Just want to add that you can also check your claim status and payment history in the eServices portal. Sometimes payments get delayed due to bank processing times too, not just ESD issues. I usually get my payments on Tuesday or Wednesday after filing on Sunday. Also, if you ever need to update your direct deposit info or address, do it through eServices rather than trying to call - it's much faster and you'll get a confirmation email.

Just remember that missing weekly claims can mess up your whole benefit year. I missed two weeks in a row once and it took forever to get it sorted out. Don't make my mistake!

I just went through this same process a few weeks ago and totally understand the confusion! Here's what worked for me: Set up a Sunday routine where you log into the SecureAccess Washington portal around the same time each week. Have a notebook ready to jot down your job search activities as you do them throughout the week - it makes filing so much easier. The questions are pretty straightforward once you do it a couple times. Don't stress too much about it, just be honest and consistent with your answers. You've got this!

I've been calling at exactly 7:29 AM, then immediately redialing if I get the busy message. Sometimes it takes 15-20 attempts, but that timing worked twice for me. The worst part is that once the claim is approved, it's literally just a button they push on their end. My adjudicator said it took her about 2 minutes to actually review and approve my claim once she got to it in the queue.

I'm going through something very similar right now - laid off from a healthcare company 4 weeks ago and still stuck in pending despite having all my documentation uploaded and my employer confirming they won't contest. The lack of communication from ESD is the most frustrating part. You literally have no idea if your case is being worked on or just sitting in a digital pile somewhere. I didn't know about the Governor's office option until reading your post - thank you for sharing that! I'm definitely going to try that route if I don't hear anything by next week. The phone system is absolutely useless. I've probably called 100+ times and never gotten through to a human. Really hoping your escalation works quickly. Keep us updated on how it goes - this whole thread is giving me some hope that there are ways to get unstuck from this broken system.

Just want to add - make sure you're emotionally prepared for this process. Dealing with Washington ESD can be stressful even when you have a strong case. Having good documentation helps but the waiting is still tough.

Final thought - consider the timing of when you quit. If you can, try to quit at a time when you'll have the best chance of finding new employment. The job market varies throughout the year.