Finally got through to SSA to update info - Any tips for others struggling to reach them?

Congrats on finally getting through! I've been trying for weeks to update my address with them. How long did it take you to get someone on the line?

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. (https://www.claimyr.com

ugh im in the same boat. been trying to update my direct deposit info for weeks. its ridiculous how hard it is to get through to them!

Pro tip: Try calling your local SSA office instead of the main number. I had much better luck getting through that way!

I've had success using their online portal to update some of my information. Has anyone else tried this? It's not perfect, but it beats waiting on hold for hours.

Here's a comprehensive guide to updating your information with the SSA: 1. Online: Use the my Social Security account portal. It's available 24/7 and can handle most common updates. 2. Phone: Call 1-800-772-1213 between 8 a.m. and 7 p.m., Monday through Friday. Best times to call are Wednesday to Friday, and later in the day. 3. In-person: Visit your local SSA office. Make an appointment in advance if possible. 4. Mail: Send a signed letter with your Social Security number and the information you want to update. 5. Fax: Similar to mail, but faster. Remember to have all necessary documents ready, like proof of identity and address. If you're changing your name, you'll need legal documents showing the name change. Hope this helps everyone navigate the process a bit easier!

Anyone else feel like the government needs to seriously upgrade their systems? It's 2023 for crying out loud, why is it still so hard to update basic info? 🤦‍♂️

LPT: If you're having trouble getting through on the phone, try calling right at 7:59 am their time. Sometimes you can get in the queue before the rush.

I'm so frustrated with the SSA right now. I've been trying to correct a mistake on my earnings record for months and keep getting the runaround. Anyone dealt with this before?

This is such a timely thread! I've been putting off updating my address with SSA for months because I've heard horror stories about the wait times. Reading through everyone's experiences here is really helpful - especially the tips about calling early morning and trying local offices. Has anyone tried the mail option? I'm wondering if that might be less stressful than dealing with phone calls, even if it takes longer to process.