Can I switch from survivor benefits to my own Social Security retirement online or need appointment?
I've been collecting Social Security survivor benefits since my husband passed away 5 years ago. Now that I'm turning 68 this summer, I'm thinking my own retirement benefit might be higher than what I'm getting now. I want to switch from survivor to my own retirement benefits but I'm confused about the process. Can I make this change online through my mySocialSecurity account or do I need to schedule an appointment with an SSA representative? I've heard conflicting info from friends - one said she did everything online in 20 minutes, another said she had to provide marriage/death certificates again even though SSA already had them. What's the easiest way to handle this transition? Will they require an interview or additional documentation? Thanks for any advice!
28 comments


Aisha Abdullah
Yes, you can absolutely make this switch! I did this last year when I turned 70. The good news is you can start the process online through your mySocialSecurity account. Look for the "Apply for Benefits" section. However, in my experience, while you start online, they'll still likely contact you for a phone interview to confirm details. The nice thing is you won't need to provide documents they already have on file - they'll tell you during the phone interview if anything else is needed. Just make sure you have your banking info ready for direct deposit if you want to change where your new benefits go.
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Mateo Lopez
•Thanks so much! Did you have to wait long for the phone interview after starting online? I'm wondering how to plan for this since I'll be traveling next month.
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Ethan Davis
U actually CAN do it all online!!! i switched from survivors to my own last yr. just log in to your ssa account and click apply for retirement benefits. they already have all ur info from when u applied for survivor benefits so its way easier than the 1st time. took me like 30 min tops. never had to talk to anyone.
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Yuki Tanaka
•This is NOT always true. I tried doing it online and got stuck in a loop because the system kept asking for info they already had. Ended up needing an appointment anyway. Just depends on your situation I guess.
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Carmen Ortiz
When I tried switching from survivor to MY OWN benefits last year it was a DISASTER!!! The online system kept glitching and logging me out halfway through. I tried FOUR TIMES!!! Finally called and was on hold for 3 HOURS before getting disconnected!!! The whole system is broken and they make it IMPOSSIBLE to get what you deserve after paying in your whole life!!! If anyone figures out how to actually speak to a human being at SSA please let me know!!!!
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MidnightRider
•I had the same frustrating experience trying to contact SSA. After multiple disconnected calls and hours on hold, I found a service called Claimyr that helped me get through to a real person at Social Security. All I did was enter my number on their website (claimyr.com) and they called me when they had an agent on the line. Saved me hours of frustration. There's a video showing how it works: https://youtu.be/Z-BRbJw3puU - it was definitely worth it for me when I needed to sort out my Medicare enrollment issues alongside my benefits.
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Andre Laurent
I'm a former SSA claims representative, so I can provide some clarification on this process. When switching from survivor benefits to your own retirement benefits, you're technically filing a new claim. This can be initiated online, which is the preferred method for most straightforward cases. However, there are a few important things to know: 1. The system will skip requesting documents it already has on file 2. Most people will receive a follow-up phone call within 7-10 business days to verify certain information 3. You'll need to know your exact benefit amounts to make an informed decision - make sure your own benefit is actually higher before switching 4. If your online application gets "stuck" it's usually because of a specific circumstance in your record that requires manual review The easiest approach is to start online, then be prepared for a potential phone interview. Have your most recent tax return handy as they may need to verify recent earnings. Hope this helps!
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Mateo Lopez
•This is incredibly helpful, thank you! One follow-up question - when exactly will the new payment amount take effect? If I apply in mid-April, would I see the new amount in May?
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Zoe Papadopoulos
My sister went thru this last yr. She said start online but expect them to call u. Oh and btw make SURE your own benefit is higher than survivor before switching! My sister assumed hers would be higher based on her work history but it turned out her survivor benefit was still better. Once u switch u cant go back so double check the numbers first!!!
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Mateo Lopez
•That's a really good point - I was assuming mine would be higher but haven't actually confirmed. How would I check both amounts before making the switch?
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Aisha Abdullah
To check both benefit amounts before switching, log into your mySocialSecurity account and look at your Retirement Benefit Estimate. That will show what you'd get on your own record. Then compare it to your current survivor payment. You can also call SSA and ask for a benefit computation on both - they can tell you exact amounts. Just make sure you're comparing the right numbers - your own benefit at your current age versus your survivor benefit.
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Ethan Davis
•ya also remember that survivor benefits max out at ur FRA but ur own benefits keep growing till 70. so depending on ur age one might be better than the other.
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Yuki Tanaka
When I called to switch benefits last year, I waited on hold for over an hour and then got disconnected! So frustrating. I finally just went to my local SSA office but had to wait 3 weeks for an appointment. Once I got there though, it only took about 30 minutes to process everything. Just sharing my experience!
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MidnightRider
If you're having trouble getting through to SSA by phone, I'd recommend using Claimyr (claimyr.com). They'll connect you with a Social Security agent and call you when they've got someone on the line. Saved me hours of frustration when I needed to switch my benefits last year. They have a video demo at https://youtu.be/Z-BRbJw3puU showing how it works. Much easier than waiting on hold all day or trying to get an in-person appointment at your local office.
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Zoe Papadopoulos
•Used this service too when I needed to fix an issue with my Medicare Part B enrollment that was affecting my SS benefits. Got through to someone in under an hour when I'd been trying for days on my own!
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Andre Laurent
To answer your follow-up question about timing: If you apply in April, your new benefit amount would typically be effective with your May payment (which you'd receive in June, since Social Security pays a month behind). When you file, you can specify the month you want your retirement benefits to begin. If you're already past your Full Retirement Age (which it sounds like you are at 68), you could potentially request up to 6 months of retroactive benefits if that makes financial sense for your situation. Just be aware that switching from survivors to your own retirement is a permanent decision - you can't switch back later if circumstances change.
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Mateo Lopez
•Thank you! This is exactly what I needed to know. I'll check the benefit amounts carefully before proceeding and start the online application process. Really appreciate everyone's help!
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Noah Ali
Just wanted to add one more tip from my experience - when you do start the online application, make sure you have about 45 minutes of uninterrupted time. The system will time out if you're inactive too long, and while it saves your progress, it can be frustrating to have to log back in multiple times. Also, if you get any error messages during the process, take a screenshot before closing them - it helps if you need to call later and explain what happened. The online system has definitely improved over the years, but it's still good to be prepared for potential hiccups. Good luck with your application!
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Emma Davis
•Great advice about having uninterrupted time! I learned this the hard way with other government applications. One thing I'd add is to also have your banking information ready if you want to set up or change direct deposit - they'll ask for routing and account numbers during the process. And definitely keep notes of any confirmation numbers they give you along the way. As someone new to navigating Social Security benefits, all these tips from experienced folks are so helpful!
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NebulaNomad
As someone who just went through this process a few months ago, I wanted to share my experience! I was also collecting survivor benefits and switched to my own retirement benefits at age 67. The process was actually smoother than I expected - I started online through my mySocialSecurity account and completed most of it in about 40 minutes. They did call me about a week later for a brief phone interview (maybe 15 minutes) just to confirm some details and walk through the benefit amounts. The representative was very helpful and made sure I understood that my own benefit would indeed be higher before proceeding. My new payment started the month after I applied. One thing I wish I had known beforehand was to log into my account a few days before applying just to make sure I could access everything smoothly - nothing worse than discovering you need to reset your password when you're ready to apply! The whole experience was much less stressful than I had anticipated based on horror stories I'd heard.
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Miguel Harvey
•Thanks for sharing your detailed experience! It's really reassuring to hear from someone who recently went through this exact situation. I'm in a similar boat - been on survivor benefits for a few years and turning 68 soon. Your tip about logging into the account ahead of time to check access is really smart - I can definitely see how frustrating it would be to discover password issues right when you're ready to apply! Did they give you any heads up about when they'd be calling for the phone interview, or did it just come out of the blue? I'm trying to plan around some travel next month and want to make sure I'm available when they reach out.
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Anastasia Sokolov
Welcome to the community! I'm fairly new here too but have been learning a lot from everyone's experiences. From what I've gathered reading through these responses, it sounds like starting online is definitely the way to go, but you'll want to be prepared for a potential follow-up phone call. The advice about checking your benefit amounts first before switching is crucial - I hadn't realized you can't switch back once you make the change! Also really appreciate the practical tips like having uninterrupted time for the online application and keeping your banking info handy. It's so helpful to hear from people who have actually been through this process recently rather than just trying to navigate the official SSA website. Thanks everyone for sharing your real-world experiences!
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Omar Zaki
•Welcome! I'm new here as well and have found this community incredibly helpful for navigating these complex benefit questions. As someone who's also trying to figure out Social Security processes, I really appreciate how everyone shares their real experiences rather than just repeating what's on the official websites. The tip about not being able to switch back once you change from survivor to retirement benefits was eye-opening - that's definitely not something I would have thought to ask about! I'm bookmarking this thread because even though I'm not ready to make this switch yet, the step-by-step advice from people who've actually done it recently is invaluable. It's reassuring to know there are people here willing to share practical tips like having your banking info ready and allowing enough time for the online application. Thanks for jumping in with your thoughts - it's nice to connect with other newcomers who are learning alongside the more experienced community members!
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Sara Hellquiem
As someone who recently navigated the SSA system for the first time, I wanted to add that having all your documents organized beforehand really helps, even if they don't end up needing them. I created a simple folder with copies of my Social Security card, birth certificate, and recent tax returns - just in case the online system asked for anything unexpected. Also, if you do end up needing to call SSA, I found that calling right when they open at 8 AM local time gave me the shortest wait times. The early morning seemed to be less busy than later in the day. One last tip - if you're not comfortable with the online process, many local libraries have staff who can help you navigate government websites, and it's a quiet environment where you won't be interrupted. Good luck with your application! From everything I've read here, it sounds like you're well-prepared to make this transition successfully.
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LunarLegend
•That's such practical advice about having documents organized ahead of time and calling early in the morning! As someone completely new to dealing with Social Security, I'm learning so much from everyone's real-world tips. The library suggestion is brilliant too - I hadn't thought about getting help there if the online process feels overwhelming. It's amazing how this community shares not just the basic steps but all these little details that can make the process so much smoother. I'm still a few years away from needing to make this kind of switch myself, but I'm taking notes on all these helpful strategies for when the time comes. Thank you for adding those insights about timing calls and document organization - those are the kinds of practical details you just don't find in the official guides!
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Kevin Bell
As a newcomer to this community and someone who's just starting to navigate Social Security benefits, I'm incredibly grateful for all the detailed advice shared here! Reading through everyone's experiences has been so much more helpful than trying to decipher the official SSA website alone. I'm particularly struck by how many different experiences people have had - some completing everything online smoothly, others needing phone interviews, and some facing technical glitches. It really shows how individual circumstances can affect the process. The advice about verifying that your own retirement benefit will actually be higher than your survivor benefit before switching is crucial - I had no idea this was a permanent decision that can't be reversed! As someone new to these processes, I'm taking notes on all the practical tips: having uninterrupted time for the online application, keeping banking info handy, calling early in the morning for shorter wait times, and being prepared for a potential follow-up phone call. It's reassuring to know that even when the online system has hiccups, there are alternative ways to get help, whether through phone calls, in-person appointments, or even services like the one mentioned that helps connect you with SSA representatives. Thank you all for creating such a supportive environment where people feel comfortable sharing both their successes and frustrations. This kind of real-world guidance is invaluable for those of us just learning to navigate the Social Security system!
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Donna Cline
•Welcome to the community! I'm also relatively new here and have been amazed by how generous everyone is with sharing their real experiences. As someone who's still learning about Social Security benefits myself, I found your summary really helpful - you've captured all the key points from this thread perfectly! What really stands out to me is how this conversation shows that while the basic process (start online, expect possible phone follow-up) seems consistent, everyone's individual experience can vary quite a bit. It's reassuring to know that even when things don't go smoothly, there are multiple paths to get the help you need. I'm also taking mental notes for the future, especially about that irreversible nature of switching from survivor to retirement benefits. That's definitely not something I would have thought to research ahead of time! The practical tips about timing, preparation, and having backup plans really make this feel more manageable. Thanks for jumping in and contributing to this supportive atmosphere - it's great to see other newcomers actively engaging and helping to build this helpful resource for everyone navigating these complex systems!
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Luis Johnson
As someone new to this community and currently navigating Social Security benefits for the first time, I wanted to thank everyone for sharing such detailed and practical advice! I'm not quite at the point where I need to switch from survivor to retirement benefits, but reading through all these real experiences has been incredibly educational. What really strikes me is how the process seems to work best when you're well-prepared - having your documents organized, checking benefit amounts first, and setting aside adequate time for the online application. The warning about this being a permanent decision that can't be reversed is particularly important and not something I would have known to ask about. I'm also impressed by how this community provides both the official process (start online, expect a phone follow-up) and all the practical workarounds when things don't go smoothly. The tips about calling early in the morning, using library resources for online help, and alternative services for reaching SSA representatives are exactly the kind of real-world guidance you can't find in official documentation. It's reassuring to see that while everyone's experience varies, there are multiple paths to success. Thanks for creating such a supportive environment where people feel comfortable sharing both positive outcomes and frustrating challenges!
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