Social Security Administration

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Ask the community...

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Regarding your survivor benefits interview, make sure you understand the rules about the earnings limit if you're still working. For 2025, if you're under Full Retirement Age and earn more than $22,300, they'll deduct $1 from benefits for every $2 you earn above that limit. Also, are you aware that you can apply for survivor benefits online now? They've recently expanded their online services. Might be easier than the phone interview process. And good job being kind to the representative! As someone who worked in government services for years, I can tell you that a little kindness goes a long way when staff are overwhelmed.

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Maya Diaz

I tried the online application but got stuck when it asked for information about my husband's previous marriages. He was married briefly in his 20s (we're in our 60s now) and I don't have any of those records. The online system wouldn't let me proceed without them, so I figured a phone interview would be easier to explain my situation.

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That makes total sense - the online system can be really rigid about required fields. During your phone interview, they should be able to work around missing information about previous marriages, especially if it was decades ago. They have access to more records than what's available through the online portal. The agent can also put notes in your file explaining what documentation you have versus what you don't have access to. You made the right call going with the phone interview for your specific situation!

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This is such helpful information! I've been putting off calling about my late mother's benefits because I kept hearing horror stories about the phone system. The "speak to a live person" phrase is gold - I'm writing that down. One thing I wanted to add for others reading this: if you're dealing with survivor benefits and have any VA benefits involved (like if your spouse was a veteran), make sure to mention that during your SSA interview. There can be some coordination between the two systems that affects your payments, and it's better to get it sorted out upfront rather than dealing with overpayments later. Also, Maya, don't stress too much about having every single document perfect for your interview. The agents are usually pretty understanding about what you can and can't get quickly, especially death certificates since those can take forever from some offices. Good luck with your December 9th appointment!

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Thank you for mentioning the VA coordination! I hadn't even thought about that, but my husband was a Navy veteran. He wasn't receiving VA benefits when he passed, but I should definitely bring that up during my interview just in case. This community has been so helpful - I'm learning things I never would have known to ask about. I'm feeling much more prepared for December 9th now!

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my wife filed dec 5 for jan benefits and got aproved jan 23 so like 7 weeks. but her sister filed same day and still waiting now. ssme office even. makes no sense how random it is

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It often depends on which processing center your application is routed to and individual workloads. Also, even small differences in work history can require different verification processes. For example, if one person worked exclusively for employers while another had some self-employment income, the latter typically takes longer to process.

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Update: I finally got through to SSA today after trying at exactly 8:00am! The agent said my application had a flag because I had worked in another state for a few years and they were waiting on wage verification. She removed the flag since it had been pending too long and said my benefits should be processed within 5-7 business days. She also confirmed I'll receive backpay for January and February. Thank you all for your advice and sharing your experiences!

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@Zane Hernandez I kept calling repeatedly right at 8:00am sharp - like literally hitting redial every few seconds. It took about 20 attempts but I finally got in the queue instead of getting the busy message. I think persistence and timing are key - maybe try calling a few minutes before 8 and then hitting redial right at 8:00?

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So happy you finally got through and got answers! This gives me hope for my own situation. I applied around the same time and have been getting worried. The fact that they can remove flags when applications have been pending too long is reassuring. Congratulations on getting it sorted out!

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I'm so sorry for your loss, Khalid. Losing a parent is incredibly difficult, and having to figure out Social Security benefits during such an emotional time adds extra stress. Everyone here has given you excellent advice about the payment timing - you should receive the November 23rd payment since it's actually for October when your mother was alive the entire month. Social Security pays in arrears, so each payment is for the previous month. One additional tip I'd share is to keep detailed records of all your interactions with SSA - dates you called, who you spoke with, reference numbers if they give you any. This can be really helpful if there are any complications later. Also, when you do get through to report the death, ask them to send you written confirmation that the death has been reported and processed in their system. The phone system is notoriously difficult, but don't give up. Many people have success calling right when they open at 8 AM or during lunch hours when call volume might be lighter. If all else fails, the in-person visit is definitely worth trying. Take care of yourself during this difficult time - you're handling a lot right now.

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Thank you Sofia, that's excellent advice about keeping detailed records of all SSA interactions and asking for written confirmation. I hadn't thought about getting documentation that the death was properly reported and processed - that could definitely save headaches later if there are any mix-ups. Your suggestion about noting dates, names, and reference numbers is really practical too. It's reassuring to hear multiple people confirm the payment timing, and I feel much more prepared now to tackle calling SSA with all these strategies about timing the calls. This community has been incredibly helpful during such a difficult time - thank you for taking the time to share such thoughtful and detailed guidance.

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I'm so sorry for your loss, Khalid. Losing a parent is never easy, and dealing with government agencies during grief can feel overwhelming. The community here has given you really solid advice - you should indeed receive the November 23rd payment since Social Security pays in arrears, meaning that payment is actually for October when your mother was alive the entire month. I went through something similar when my grandmother passed away two years ago. One thing that helped me was preparing a simple script before calling SSA - having her Social Security number, date of death, and funeral home information written down made the conversation smoother when I finally got through. Also, if you have any siblings or other family members who might also try to report the death, make sure to coordinate so multiple people aren't calling about the same case. The advice about calling early morning or during lunch hours is spot on - I had success around 1:30 PM when I called. Don't be discouraged if it takes multiple attempts. You're doing everything right by seeking information and planning to report this promptly. Take care of yourself during this difficult time.

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The WORST part is how they apply these rules so INCONSISTENTLY!! My friend and I both worked for the same school district and have similar situations but got COMPLETELY different answers from SSA about our spousal benefits!!! It's like they're making it up as they go along sometimes!! 😡

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This is because the new rules are being phased in gradually and affect people differently based on their exact work histories. Two people with similar but not identical work patterns can have different outcomes. The transition period creates situations where some people see larger increases than others. It's not inconsistency - it's that the formulas are incredibly complex and personalized.

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Thank you all for the helpful responses! I've scheduled an appointment with SSA for next month, right after I reach my FRA. I'm gathering all my pension documentation and work history records like suggested. I'll make sure to specifically ask about how both WEP and GPO apply in my situation with the new law changes. I'm hopeful I might get a bit more in benefits, even if it's not the full 50% of my husband's PIA. Every bit helps with groceries getting so expensive lately! Wish me luck navigating the SSA bureaucracy! I'll update here after my appointment in case it helps anyone else in a similar situation.

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Please do update us after your appointment! I'm in a very similar situation - worked for the state university system for 25 years and just learned about these changes. My husband is already collecting SS and I'm turning 66 next year. It would be so helpful to hear how your case gets handled, especially since you're going through this right as the new rules are being implemented. Fingers crossed you get some good news!

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@Mikayla Brown Yes, please keep us posted! I m'a federal retiree under FERS and my situation is somewhat similar - I ve'been getting conflicting information about whether the new law changes affect federal pensions the same way as state/local pensions. Your experience navigating this with SSA will be really valuable for those of us still trying to figure out our options. Best of luck with your appointment!

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You should really consider the whole financial picture. In my case, when my wife went back to work, we lost her SS benefit BUT: 1. She got health insurance through her employer which saved us $580/month 2. She started contributing to a 401k again 3. Her take-home pay was way more than the SS benefit Just some things to think about beyond just the SS payment itself.

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That's excellent advice and a good reminder to look at the complete financial picture. The potential employer does offer health insurance and a retirement plan, which would be significant additional benefits beyond just the salary. Thank you!

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I went through something very similar when my husband started collecting early retirement. The key thing to understand is that Social Security has something called the "family maximum benefit" which caps the total amount your family can receive based on the primary worker's earnings record. In your case, it sounds like you're already at or very close to that maximum ($2,170 for you + $756 each for wife and two kids = $4,438 total). When your wife stops her benefit to return to work, that $756 doesn't get redistributed to your children - it essentially just disappears from your family's total SS income. However, don't let that discourage you! When my husband and I ran the numbers, her returning to work was still financially beneficial because: - Her salary exceeded what she was getting from SS - We got employer health benefits - She could start building her own SS credits again for higher future benefits I'd recommend calling SSA directly to confirm your exact family maximum and get official guidance. Every situation is a bit different based on your specific earnings history.

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