TWC website error when trying to pay overpayment due today - urgent help needed!

what kind of error mesage r u getting? sometimes the website is down for maintenance on sunday nights. have u tried using a diffrent browser or clearing ur cookies?

When I had an overpayment last year, I found out you can make payments by mail using a check or money order. Send it to: Texas Workforce Commission Benefit Overpayment Collections P.O. Box 149352 Austin, TX 78714-9352 Make sure you include your name, last four of your SSN, and a note that it's for overpayment. The downside is it won't be received today, but if you document that you attempted to pay online and the system wasn't working, you might be able to appeal any late fees. Taking screenshots of the error message would be helpful.

Oh man this makes me so mad!!! Their stupid website ALWAYS breaks when you need it most! And OF COURSE they'll still charge you late fees even though it's THEIR FAULT you can't pay on time! I had a similar issue last month and ended up having to fight with them for WEEKS to get the late fee removed. TWC is absolute garbage!!! 🤬🤬🤬

There's actually a direct number for Benefit Overpayment Collections: 512-936-3338. However, they're usually just as difficult to reach as the main TWC line. Since your payment is due today, I'd recommend documenting your attempts to pay online (with screenshots and dates/times) and sending a payment by mail as soon as possible. According to the TWC website, they generally give a 14-day grace period before assessing any additional penalties, though this isn't guaranteed. Also, have you tried accessing the payment system during non-peak hours? Early morning (before 8am) or late evening (after 7pm) sometimes has better results when the system is experiencing high traffic volume.

I was stuck in the same situation about 2 months ago, but I found a service called Claimyr that helped me get through to a TWC agent in about 25 minutes instead of calling for days. I was skeptical at first but it actually worked - they basically keep calling TWC for you until they get through, then connect you. I used it to explain my payment system issues and the agent was able to note my account that I had attempted to pay on time. Check out their website claimyr.com or their video demo at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh to see how it works. Definitely saved me from late penalties.

try going to ur local workforce center in person if u can. i had payment problems and had to go to the office and they fixed it right there. bring all ur paperwork and id with u. sometimes thats faster than waiting on the phone forever

Just wanted to follow up - sometimes these website errors happen when the system is trying to process your overpayment status. If you recently received the overpayment notice and it's in the "establishment phase," the payment system might not be fully set up yet, even if they gave you a due date. This happened to me and was very confusing. Make sure you document every attempt to pay, including screenshots of errors and notes about phone calls. If you do end up with a late fee, you can appeal it with this documentation and have a good chance of getting it removed. Good luck!

So glad to see this worked out! This is exactly why I always recommend going to the local office when possible - their staff can usually handle things that the website can't, and you get that all-important paper trail with receipts. For anyone else reading this thread, definitely save those screenshots of error messages and keep detailed notes of when you tried to make payments. TWC's system has been having intermittent issues for months now, and having documentation really helps if you need to appeal any fees later. Thanks for sharing the update - it's really helpful for others dealing with similar situations!

This thread is such a lifesaver! I'm dealing with a similar overpayment issue right now and was starting to panic about the website errors. Reading through everyone's solutions gives me hope - especially knowing that the local Workforce offices can handle payments directly when the online system fails. I'm definitely going to document all my attempts and head to my local office if needed. Thanks to everyone who shared their experiences and especially to QuantumQuest for the follow-up with the successful resolution!

This whole thread is exactly what I needed to see! I'm actually going through a very similar situation right now - the TWC website has been giving me error messages for the past two days when I try to make my overpayment. Reading through everyone's solutions and seeing QuantumQuest's successful resolution gives me so much relief. I'm definitely going to try the local Workforce office route tomorrow morning since that seems to be the most reliable option. It's honestly ridiculous that their website fails so consistently when people are trying to meet deadlines, but at least this community has figured out the workarounds. Thanks everyone for sharing your experiences - this is going to save me so much stress and potentially money in late fees!

This entire thread should be pinned as a resource! I've been lurking in this community for months and this is hands down the most helpful discussion I've seen about dealing with TWC's broken payment system. The step-by-step solutions everyone provided - from documenting errors with screenshots to the direct phone number for overpayment collections to the local office backup plan - this is like a complete troubleshooting guide. QuantumQuest, thanks for following up with your success story too! It really shows that persistence and knowing your options can get you through even when TWC's system fails you. I'm saving this thread for future reference and sharing it with friends who are dealing with unemployment issues. You all are lifesavers! 🙏