TWC approval timeline 2025 - claims taking 6+ weeks to process?
I filed my unemployment claim after losing my warehouse job on March 12th, and I'm still waiting for ANY kind of update. My dashboard just says 'under review' and it's been almost 7 weeks now! I've followed all the instructions, did the ID.me verification thing, and have been requesting payments every two weeks like clockwork, but still no money. I'm seriously struggling to pay rent at this point. Can anyone tell me what the average approval time is looking like these days? I keep hearing different things from different people. My friend who got laid off from the same place got approved in just 10 days, which is making me really nervous about my claim. Has anyone filed recently and can share how long it took? Also - is there anything I should be doing while waiting that might speed things up?
22 comments
Aria Washington
The current average processing time for TWC claims is 2-4 weeks, but some claims are taking longer if there's an issue that needs investigation. The most common reasons for delay are: 1. Employment separation issues (if your employer contests the reason you left) 2. Wage verification problems 3. ID.me verification issues 4. Previous overpayment flags Since you've been waiting 7 weeks, something is definitely holding up your claim. Have you received any determination letters or messages in your correspondence inbox on the TWC portal? Sometimes they request additional information but don't notify you by email/text.
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Rajiv Kumar
•Thanks for the info. I've checked my correspondence inbox about 20 times and there's nothing there except the initial claim confirmation. I'm wondering if my employer is contesting it, but they told me the layoff was due to 'restructuring' so I don't see why they would? Should I be calling TWC at this point?
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Liam O'Reilly
my claim took 9 weeks to get approved!!! the system is completly broken right now. i filed in january and didnt see a penny until march. keep checking your account and keep requesting payment even if it says $0
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Rajiv Kumar
•Wow, 9 weeks is crazy! Did you ever find out why it took so long in your case? And yes, I've been requesting payment even though it feels pointless since nothing is happening.
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Liam O'Reilly
•they never gave me a real reason just said "processing backlog" when i finally got thru to someone. but i got all the backpay at once so at least theres that
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Chloe Delgado
My claim filed in February took exactly 3 weeks to approve, but my sister's recent claim is at 5 weeks and counting. I think it really depends on your specific situation and if there are any 'flags' on your account. Have you worked any part-time jobs in the last 18 months? Or had any previous unemployment claims? Those things can sometimes create complications that slow down processing.
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Rajiv Kumar
•I did have a brief part-time job at a restaurant for about 2 months last summer before I got the warehouse position. I reported it on my application though. Maybe that's causing issues?
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Ava Harris
You absolutely need to call TWC at this point. Seven weeks is well beyond the normal processing time, even with their current backlog. The most likely scenario is that there's an issue requiring additional information, but the notification didn't reach you for some reason. When you have multiple employers in your base period (like your part-time restaurant job), it can sometimes create wage verification delays, especially if one of those employers didn't properly report your wages to TWC. Be prepared to call multiple times - the TWC phone lines are notoriously difficult to get through. Start calling exactly at 7:00am when they open for your best chance.
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Jacob Lee
•Getting through to TWC on the phone is practically impossible these days! I spent THREE DAYS calling non-stop last month and never got past the busy signal. Eventually I found this service called Claimyr (claimyr.com) that got me connected to a TWC agent in about 20 minutes. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh It was seriously worth it to finally talk to someone who could explain why my claim was stuck. Turns out there was a wage verification issue from one of my previous employers that I needed to address.
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Emily Thompson
•is that service legit? sounds sketchy to pay someone just to make a phone call work
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Jacob Lee
•Yeah, I was skeptical too but I was desperate after trying for days. It worked for me and the TWC agent I spoke with actually told me they've been hearing about it from other callers. You still talk directly to TWC yourself, the service just handles the calling part.
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Sophie Hernandez
THE ENTIRE TWC SYSTEM IS BROKEN AND DESIGNED TO MAKE PEOPLE GIVE UP!!! I had to wait ELEVEN WEEKS last year while they "investigated" my claim. My landlord was threatening eviction and my car almost got repossessed. When I finally reached someone they said there was a "note" on my account asking for additional documentation but THEY NEVER SENT ME ANY NOTIFICATION!!!! DON'T WAIT - keep calling, email your state representative's office (they can sometimes speed things up), and file an official complaint through the TWC website. The squeaky wheel gets the grease with these people!
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Rajiv Kumar
•That's terrifying. I'm already behind on bills and don't know how much longer I can last. I didn't even think about contacting my state rep - that's a good idea.
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Aria Washington
Based on what you've shared, the multiple employers in your base period is likely causing the delay. TWC has to verify wages with each employer separately, and if any employer doesn't respond promptly, it holds up the whole process. Here's what I recommend: 1. Call TWC (yes, it's difficult, but necessary) - when you get through, specifically ask if there's a wage verification hold or employer response pending 2. Continue requesting payments every two weeks 3. If you reach the 8-week mark with no resolution, file a formal complaint through the TWC website under "How Am I Doing?" 4. Check if you can see your claim status on the Tele-Serv automated system (800-558-8321) - sometimes it has information not shown on the website The good news is that once approved, you'll receive all back payments from your eligibility date. Just make sure you've been completing your work search activities (minimum 3 per week) and documenting them properly.
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Rajiv Kumar
•Thank you for these specific steps. I've been documenting my work searches carefully in WorkInTexas.com so at least that part is covered. I'll try calling first thing tomorrow morning and follow your advice about specifically asking about wage verification.
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Emily Thompson
my cousin works at twc (not in claims tho) and she says they are super understaffed right now. lots of people quit after that big system update in january and they havent replaced them yet
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Chloe Delgado
•That system update caused so many problems! My benefit year ended right after they implemented it and it took 3 separate phone calls to get my continued claim processed correctly. The first agent told me completely wrong information about how to handle the transition.
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Rajiv Kumar
Update: I finally got through to TWC this morning! You guys were right - there was an issue with wage verification from my restaurant job. Apparently they didn't respond to TWC's request for information. The agent put a note on my account to expedite the review and said I should see movement within 7-10 days. Thanks everyone for the advice. I'll post another update when/if my claim gets approved.
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Liam O'Reilly
good luck!! hope u get that backpay soon!
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Rajiv Kumar
•Me too! It'll be a huge relief when it finally comes through.
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Ava Harris
That's excellent news! Make sure to check your correspondence inbox daily now - once they complete the wage verification, they'll likely send you a new monetary determination letter showing your corrected benefit amount. If you don't see movement within the 7-10 day timeframe they promised, call back and reference the previous call and note that was added to your account. For anyone else reading this thread with similar delays, always investigate wage verification issues when claims take longer than 4 weeks. It's one of the most common causes of extended processing times.
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Sophie Hernandez
•THIS!!! I wish someone had told me to check for wage verification problems sooner. I wasted WEEKS waiting for TWC to "process" my claim when the real problem was they were missing info from one of my past jobs.
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