I'm dealing with this exact same situation right now! Just noticed the "reviewing eligibility" message on my payment request page this morning and it definitely made my heart skip a beat. I've been on unemployment for about 6 weeks now and everything has been going smoothly until this message suddenly appeared. Like you, I don't see anything in my inbox or on my homepage indicating there's actually a problem with my claim. After reading through everyone's experiences here, I feel a lot more relieved. It sounds like this is just TWC's way of doing routine checks rather than indicating a specific issue. I've been diligent about my work search requirements and haven't had any unreported income, so I'm hoping my situation will resolve like most of yours did. Still nerve-wracking though, especially when you're depending on these payments to cover basic expenses! Thanks for starting this thread - it's really helpful to see that so many others have gone through the same thing and had positive outcomes. I'll keep requesting my benefits as scheduled and try not to stress too much about the automated message.

I just want to add my experience to help anyone else who might be searching for this issue in the future. I had the exact same "reviewing eligibility" message appear around my 4th payment request, and like everyone else here, I panicked initially. What I learned from calling TWC (after using one of those callback services mentioned earlier) is that this message is triggered automatically when your claim reaches certain milestones - usually around the 4-6 week mark. The agent explained that it's part of their quality assurance process and doesn't mean they've identified any specific problems with your claim. She said the message will often stay visible for several weeks even after the review is complete, which explains why some people see it for months while still getting paid. My advice: screenshot your work search logs and keep all your documentation organized, but don't lose sleep over this message. If there was a real issue requiring your attention, you'd get a determination letter or correspondence in your inbox with specific steps to take. The automated messages on the payment request page are more like general reminders than urgent alerts. Hope this helps someone else avoid the stress I went through! TWC's system definitely needs better user communication.

Hey, just checking back - did your payment ever come through? If not, you should definitely try to speak with someone at TWC directly. Sometimes there are processing delays that aren't visible on your account portal.

Glad to hear your payment finally came through! This seems to be happening more frequently lately - I've noticed several posts about random delays with ReliaCard payments. It's so stressful when you're depending on that money for essential expenses. For anyone else experiencing this issue, it sounds like waiting 24-48 hours is unfortunately becoming the norm, even though payments used to be much more reliable. Definitely keep checking your account throughout the day and evening since payments can post at odd hours now.

Just wanted to follow up on this thread with what worked for me. After trying everything, what finally fixed my issue was: 1. Used Claimyr to get through to TWC (took about 3 hours instead of days of redialing) 2. Explained to the agent that I'd already completed ID.me verification 3. The agent had me verify my identity directly with them 4. They put a manual override in their system 5. My claim was processed within 24 hours The agent explained that they're implementing a fix for this issue in their next system update, but no exact timeline. Until then, getting a manual override from a TWC representative is the only guaranteed solution. Hope this helps everyone still dealing with this frustrating situation!

I'm dealing with this exact same issue right now! Completed ID.me verification 10 days ago, got all the confirmations, but TWC still shows pending. It's so relieving to see I'm not alone and that there's actually a known system glitch causing this. Based on what everyone's shared, I'm going to try the Claimyr service first since I can't afford to spend another week on hold, and if that doesn't work I'll visit my local TWC office with all my documentation. Thank you all for sharing your experiences and solutions - this thread is incredibly helpful for those of us stuck in this frustrating situation!

I went through this exact same situation in 2023 with a COVID overpayment appeal and WON! Here's my step-by-step advice: 1. File your appeal IMMEDIATELY - you have 14 days from the determination letter date 2. When you file, request all documents TWC has on file for your case (there's a checkbox for this) 3. Get a sworn statement from ANY coworker who can verify the restaurant closure - even if they don't work there anymore 4. If you can find any news articles about restaurant closures in your area during COVID, print those too as supporting evidence During my hearing, the employer tried to claim I abandoned my job, but I had screenshots of a group text where our manager told everyone "we're closing indefinitely due to COVID - sorry guys." That single piece of evidence won my case immediately. The hearing officer was actually very understanding about COVID situations. They've heard this story countless times - restaurants closing and then employers later trying to avoid unemployment costs by claiming people quit. Don't stress too much about needing a lawyer for this type of case. I represented myself and it was fine. Just be organized, tell the truth, and have your evidence ready. You've got this!

I'm dealing with the exact same thing right now! Got my determination letter on Friday saying I owe back $3,200 from COVID benefits because my employer told TWC I "voluntarily resigned" when I was actually furloughed indefinitely. It's so frustrating when employers change their story months or years later. I've been reading through all these comments and they're super helpful. I'm definitely going to file my appeal first thing Monday morning and start gathering all my text messages and emails from when I was furloughed. It's reassuring to see so many people who successfully appealed these decisions. One question for those who've been through this - did any of you have issues with your employer not showing up to the hearing? I'm wondering if that works in our favor or if TWC just goes with whatever the employer initially reported. Thanks everyone for sharing your experiences. This whole situation has been keeping me up at night but reading all your advice makes me feel like there's actually hope!

also don't 4get to do your work searches!! my friend got approved but then got her benefits cancelled bc she forgot to do the 3 searches every week. you gotta do them even while waiting for approval

Hey Diego! I went through this exact same situation about 6 months ago. "Potentially eligible" is actually a good sign - it means you meet the basic requirements and TWC is just doing their standard investigation before making the final decision. Since you were fired for performance issues without any written warnings, you're likely in good shape. TWC distinguishes between "misconduct" (like stealing, fighting, or willfully violating policies) and just not meeting performance standards. Struggling with unrealistic sales targets that kept increasing is definitely not misconduct. A few tips based on my experience: - Keep requesting your weekly payments even while waiting for final approval - Start your work search activities immediately (3 per week minimum) and log them in the TWC system - Check your correspondence inbox daily for any questionnaires about your job separation - If your employer contests the claim, you might get a phone interview from TWC - just be honest about what happened The whole process took about 3 weeks for me from filing to getting my first payment. The ID.me verification was the longest part - took about 6 days. Hang in there, it sounds like you have a solid case!