I've been dealing with unemployment claims for years and wanted to add one more thing that might help - if you do end up going the phone route, try calling right at 8:00 AM when the lines open. The system tends to be less overwhelmed first thing in the morning. Also, if you have any direct deposit information ready, wage statements from your last employer, and your social security number handy, it'll speed up the process once you get through. The out-of-state work history that others mentioned is definitely a common cause of the EM22 error. Good luck getting it sorted out!

I went through this exact same situation about 6 months ago! The EM22 error drove me crazy for almost a week. What finally worked for me was a combination approach - I tried the mobile site on my phone during off-peak hours (around 11 PM) AND made sure to have a completely clean browser with no saved data. One thing I learned from the TWC staff when I eventually got through: if you've had ANY previous unemployment claims in Texas (even from years ago), sometimes the system gets confused trying to link your old and new claims. They told me this is another common cause of EM22 errors that requires manual intervention. Also, pro tip for anyone reading this - if you do manage to submit your claim but aren't sure it went through completely, DON'T keep trying to resubmit. That can create duplicate applications which makes everything more complicated. Wait at least 24 hours to see if you get a confirmation email before trying again. Hope you get it sorted soon! The financial stress of waiting for benefits is real.

Great to hear you got it resolved! This thread has been super helpful - I'm dealing with a similar situation where TWC double-collected my overpayment. I'm definitely going to try that Claimyr service since I've been calling for days with no luck. It's ridiculous that we have to jump through all these hoops just to get back money they shouldn't have taken in the first place. The fact that their systems don't talk to each other is just mind-blowing for a government agency in 2025. Thanks everyone for sharing your experiences - at least now I know what to expect!

Wow, this thread is incredibly eye-opening! I had no idea this double-collection issue was so widespread with TWC. I'm currently dealing with unemployment benefits myself and this makes me want to check my payment history more carefully. It's absolutely ridiculous that their payment portal and benefit deduction systems don't communicate - how is that even possible in 2025? The fact that people have to wait months for refunds on money that was wrongfully taken is just infuriating. Thanks to everyone who shared their experiences and solutions - especially the tip about contacting state representatives when all else fails. This kind of community knowledge sharing is invaluable when dealing with broken government systems!

This thread is so helpful! I'm in week 3 of unemployment and had the exact same panic last week when my payment didn't show up at midnight like usual. Ended up staying awake until 3 AM refreshing the page like crazy. Now I know it's just the new normal with their system changes. One thing I learned from my cousin who's been on unemployment longer - she sets up text alerts through her bank so she knows as soon as the deposit hits, rather than obsessing over the TWC status page. That way you can just focus on the actual money arriving instead of watching the processing status. Might be worth setting up if your bank offers it! Thanks everyone for sharing your experiences. It really helps to know we're all going through the same thing with these delays.

Wow, reading through all these responses has been so reassuring! I'm about 5 weeks into unemployment and experienced the exact same panic when my payment didn't process at midnight like it used to. I actually found this thread by googling "TWC payment not processing midnight" at like 2 AM last week when I was freaking out. It's really helpful to know this is a system-wide change that started in March 2025 and not something wrong with individual claims. The tip about bank text alerts is genius - I just set that up so I won't have to obsess over the status page anymore. For anyone else who finds this thread while panicking like I did: take a deep breath, you're not alone, and it's probably just the normal delay everyone else is experiencing. This community has been such a lifeline for navigating all the TWC quirks and changes. Thanks to everyone for sharing their experiences and tips!

I went through this exact same anxiety when I first filed! The TWC system is honestly backwards - they'll show payment dates way before any official paperwork arrives. I had a payment date showing for almost 10 days before I got my eligibility letter, and the money hit my account right on schedule. The key thing is that you've already done your ID.me verification and completed your payment request with work search documentation. Those are the main hurdles. Their mail system is incredibly slow but their payment processing is usually reliable. I know it's nerve-wracking waiting, but based on everyone's experiences here (and my own), you should be good to go. Just keep doing your weekly payment requests and documenting those job searches. The peace of mind will come when you see that deposit hit your account!

I'm dealing with this exact situation right now too! Filed my claim about 10 days ago and have been stressing about the same thing - payment date showing but no eligibility letter yet. Reading through all these comments has been such a huge relief. It's crazy how TWC's system works completely backwards from what you'd expect, but it sounds like this is totally normal. I've been calling the TWC line every day with no luck getting through, so hearing that the payment date is usually reliable is exactly what I needed to know. Going to stop panicking and just wait for my deposit date. Thanks to everyone who shared their experiences - this community is invaluable for understanding how this confusing system actually works in practice!

This is such a common issue! I went through the exact same thing a few months ago and it's incredibly frustrating when you're depending on those benefits. The early morning calling strategy definitely works best - I had success around 7:15 AM after trying for days at other times. One thing that helped me was having all my information ready before calling (SSN, claim number, etc.) so I could get through the verification quickly once connected. Also, if you get disconnected, don't give up! Sometimes it takes 3-4 attempts even in the morning. The agents are usually pretty helpful once you actually reach them. Hang in there!

I'm so glad I found this thread! I'm currently dealing with the same locked account issue and was starting to panic about missing my payment requests. Reading through everyone's experiences, especially Sofia's successful resolution, gives me hope. I've been trying to call for three days now with no luck, but I haven't tried the early morning strategy yet. Going to set my alarm for 6:45 AM tomorrow and try calling right at 7:00. It's really frustrating that the forms take so long when people are depending on these benefits to pay rent and buy groceries. Thanks to everyone who shared their tips - this community is honestly more helpful than TWC's official help resources!