I didn't ask specifically about how long the flags stay on, but the agent mentioned that these employer dispute flags don't resolve themselves - they require manual intervention by a TWC agent. So unfortunately it could stay indefinitely until you get through to someone. Since you have documentation of the reduction in force, that should make the resolution pretty straightforward once you connect with an agent. The agent told us that having the determination letter already approved actually speeds up the process since they don't have to re-investigate the entire claim. One thing that might help while you're trying to get through - make sure to keep documenting everything (your call attempts, the dates, any error messages you see). The agent seemed to appreciate that we had detailed records of the issue timeline. Good luck with Claimyr! In our case, we got the callback within a couple hours during a weekday morning.

@Jean Claude - I went through almost the exact same situation last year! My employer also contested saying I quit when I was actually part of a layoff. The flag stayed on my account for about 6 weeks before I finally got through to someone. What really helped in my case was having my layoff notice and any emails/documents from HR saved as PDFs on my phone. When I finally got connected to the TWC agent, I was able to email those documents directly during the call which sped up the resolution significantly. Also, if you do use Claimyr, I d'recommend trying it on a Tuesday or Wednesday morning - seems like Mondays and Fridays are even more backed up than usual. The $20 fee was totally worth it to avoid weeks more of calling. The agent I spoke with mentioned that employer disputes are one of the most common reasons for these payment request flags, especially with all the layoffs happening lately. Companies sometimes automatically contest claims to try to keep their unemployment insurance rates down.

That's great news! Glad you got it resolved. Make sure you keep track of your work search activities (3 per week in Texas) and document everything just in case there are any hiccups during the transition.

That's really helpful context, thank you! I'll definitely keep submitting my payment requests every two weeks. Fingers crossed this gets resolved soon.

@Fatima Al-Suwaidi - I feel your pain! It s'reassuring to know there are others in the same situation, even though it shouldn t'be this way. The fact that so many December filers are experiencing the same delay suggests it s'definitely a systemic issue with TWC rather than problems with our individual claims. I m'planning to try calling at exactly 7AM tomorrow morning like @Molly Hansen suggested, and I m also'going to look into that Claimyr service @Kelsey Chin mentioned. If I get through to someone, I ll post an'update here about what I find out. Hang in there - from what others have shared, it sounds like once they finally process it, we should get all the backdated payments at once. Stay strong!

YES! Finally got through yesterday using that Claimyr service someone mentioned above. Was connected to a TWC agent in about 30 mins. She said my old claim was still marked as "active" in their system even though benefits were exhausted, and that was preventing me from filing online. She did some kind of reset and then helped me file a new claim right over the phone. Such a relief! Now just waiting for the determination letter. Thanks everyone for your help!

From what I've seen, there's no real way to check beforehand if your old claim will cause issues - you basically have to try filing and see what happens. The TWC system doesn't give you any warning messages about conflicting claims. If you're worried about getting stuck halfway through, I'd suggest having the Claimyr service ready to go before you even attempt filing online. That way if you hit the same glitch, you can immediately start the process of getting through to a rep instead of wasting days trying to call manually like most of us did. Also keep all your employment documents handy since the rep can file your claim over the phone once they fix the database issue.

From what I've seen in this thread and my own experience, you can't really tell beforehand if your old claim will cause problems. The system doesn't give you any warning - it just crashes or loops you back to login like what happened to Lukas. If you had any unemployment claim during 2020-2021 (especially pandemic-related), there's a decent chance you'll run into this database issue. My suggestion would be to try filing online first during off-peak hours like Morgan mentioned, but if you get stuck or see any weird behavior with old claim info showing up, don't waste days trying different browsers. Just go straight to calling or using one of those callback services to get it fixed by a rep. The longer you wait, the more stressful it gets when bills are due!

Great news! Now make sure you continue filing your payment requests every two weeks. DUA works similarly to regular UI for payment requests, but remember you'll still need to report your work search activities (minimum 3 per week) to keep receiving benefits.

That's awesome news! I'm dealing with a similar DUA denial right now and this gives me hope. How long did it take from when you submitted the ticket to when you got the approval email? I submitted mine yesterday but haven't heard anything yet.