Can't reach Texas Unemployment? Claimyr connects you to a live TWC agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the TWC
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the TWC drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
UPDATE: I finally got through to TWC this morning! The agent was actually super helpful and explained that I was right to be concerned. She's converting my claim to an interstate claim with Massachusetts as the liable state. She said I'll get a new determination letter in about 10 days, and that I should keep requesting payments through the TWC system in the meantime. Apparently Massachusetts will calculate my benefit amount based on my wages there, but I'll use the Texas system to request payments and do work searches. Thanks everyone for your help!
That's great news! Glad you got it resolved. Make sure you keep track of your work search activities (3 per week in Texas) and document everything just in case there are any hiccups during the transition.
Congrats on getting it sorted out! Just wanted to add for anyone else reading this - make sure you save all your documentation from this process. When I had my interstate claim, Massachusetts requested additional verification documents about 3 weeks after the initial transfer, so keep your employment records, pay stubs, and any correspondence from both states handy. Also, don't be surprised if your first payment takes a bit longer than usual since the states have to coordinate the benefit calculation. The wait is worth it though - you should definitely get the higher MA benefit amount!
Join the conversation
I've been following this thread and wanted to share some additional tips that might help. First, when you do get through to TWC, ask specifically about "DUA holds" (Disaster Unemployment Assistance) - sometimes regular claims get flagged in their system if you've ever applied for disaster benefits in the past. Second, if you worked in healthcare, there's often an extra verification step for "essential worker" status that can create delays. Third, try calling the Spanish language line (1-800-939-6631) and ask to be transferred to an English-speaking agent - sometimes that line has shorter wait times. Also, document EVERYTHING - keep screenshots of your claim status, payment request confirmations, and any correspondence. You'll need this if you have to escalate to your state representative's office, which is honestly becoming necessary for some people. TWC's current processing time for December claims is averaging 8-10 weeks according to internal sources, so unfortunately you're still within their "normal" timeframe even though it's absolutely unacceptable.
@Cole Roush - Thank you for these additional insights! I had no idea about the DUA holds or the Spanish line workaround - that s'really helpful. I definitely haven t'applied for any disaster benefits before, but I ll'make sure to ask about that specifically when I get through. The essential worker verification makes sense too since I was working at a hospital during COVID. I ve'been taking screenshots of everything already, but I ll'make sure to be even more thorough with documentation. 8-10 weeks is just insane though - that s'people s'livelihoods they re'playing with! I really hope it doesn t'come to involving my state rep, but good to know that s'an option if this drags on much longer. Going to try all these strategies tomorrow morning.
I'm in a similar situation but filed on December 15th - so coming up on 11 weeks now with no payment despite being "approved." What's really frustrating is that I've called over 100 times and only got through to a human ONCE, and they just told me to "keep waiting" with no explanation. I've been surviving off credit cards and it's getting really scary financially. One thing I discovered that might help others - if you have a local workforce center, you can sometimes schedule an in-person appointment to review your claim. The counselor at mine was able to see that my claim had some kind of "pending adjudication" status that wasn't visible online. She couldn't fix it but at least gave me more specific information to reference when calling TWC. Also, I've been keeping a detailed log of every call attempt, payment request, and communication. If this goes much longer I'm definitely going to contact my state representative like someone mentioned. This is absolutely unacceptable - people are losing their homes and going hungry while TWC takes their sweet time with "processing.
@Oliver Weber - 11 weeks is absolutely outrageous! Thank you for mentioning the workforce center option - I hadn t'thought of that at all. There s'one about 20 minutes from me so I m'definitely going to try scheduling an appointment there this week. At least getting some visibility into what pending "adjudication actually" means would be progress. I m'so sorry you re'dealing with the financial stress on top of everything else - it s'completely unacceptable that people are being put in these situations because of TWC s'incompetence. I m'also going to start keeping a more detailed log like you mentioned, especially since it sounds like we might need to escalate to state representatives if this continues. Really hoping we all get resolution soon!
Join the conversation
I remember when Hurricane Harvey hit us, my brother went through THREE denials for DUA before finally getting approved. The key was getting his employer to write a specific letter stating that his unemployment was 100% caused by the disaster. Maybe try getting more documentation? It's annoying but sometimes you just have to overwhelm them with proof.
UPDATE: Just got an email saying my claim status has changed! Logged in and now it shows ELIGIBLE! The ticket must have worked! Still no payment yet, but at least now I know I'm approved. For anyone facing similar issues, definitely try submitting a ticket through the portal in addition to filing an appeal.
That's awesome news! I'm dealing with a similar DUA denial right now and this gives me hope. How long did it take from when you submitted the ticket to when you got the approval email? I submitted mine yesterday but haven't heard anything yet.
@Mei Liu It took about 4 business days from when I submitted the ticket to getting the approval email. But I think the timing might depend on how backed up they are. Make sure you included all your documentation when you submitted the ticket - I attached copies of everything again even though I had already uploaded it to my original application. Good luck!
Join the conversation
update?? were u able to file yet??
YES! Finally got through yesterday using that Claimyr service someone mentioned above. Was connected to a TWC agent in about 30 mins. She said my old claim was still marked as "active" in their system even though benefits were exhausted, and that was preventing me from filing online. She did some kind of reset and then helped me file a new claim right over the phone. Such a relief! Now just waiting for the determination letter. Thanks everyone for your help!
Glad to hear you got it sorted out! For anyone else dealing with this same issue, another tip is to try filing your claim very early in the morning (like 6-7 AM) or late at night when there's less traffic on the TWC servers. Sometimes the system glitch is worse during peak hours when everyone's trying to access it. Also, if you do get through to file online eventually, make sure to print or screenshot EVERYTHING - confirmation numbers, application pages, etc. The TWC system has been known to "lose" applications during these database hiccups.
That's really helpful advice about the early morning filing! I've been dealing with something similar where the website times out constantly. Did you ever figure out if there's a way to tell beforehand if your old claim is going to cause issues, or do you just have to try filing and see what happens? I'm worried about starting the process and then getting stuck halfway through like what happened to the original poster.
Freya Thomsen
Great news! It's always helpful to hear what the actual issue was. This could help others who are experiencing the same problem.
0 coins
Jean Claude
This is such valuable information - thank you for sharing the complete resolution! I'm dealing with something similar right now where my payment requests keep getting stuck. My employer also contested my separation reason even though I have documentation showing it was a reduction in force. It's really helpful to know that even after getting the determination letter, the system can still flag accounts for these employer disputes. I've been calling for two weeks with no luck, so I'm definitely going to look into Claimyr. Did the agent mention how long these flags typically stay on accounts if you don't get through to resolve them? I'm worried this could drag on for months if I can't get connected to someone.
0 coins
Ravi Patel
•I didn't ask specifically about how long the flags stay on, but the agent mentioned that these employer dispute flags don't resolve themselves - they require manual intervention by a TWC agent. So unfortunately it could stay indefinitely until you get through to someone. Since you have documentation of the reduction in force, that should make the resolution pretty straightforward once you connect with an agent. The agent told us that having the determination letter already approved actually speeds up the process since they don't have to re-investigate the entire claim. One thing that might help while you're trying to get through - make sure to keep documenting everything (your call attempts, the dates, any error messages you see). The agent seemed to appreciate that we had detailed records of the issue timeline. Good luck with Claimyr! In our case, we got the callback within a couple hours during a weekday morning.
0 coins
CosmicCadet
•@Jean Claude - I went through almost the exact same situation last year! My employer also contested saying I quit when I was actually part of a layoff. The flag stayed on my account for about 6 weeks before I finally got through to someone. What really helped in my case was having my layoff notice and any emails/documents from HR saved as PDFs on my phone. When I finally got connected to the TWC agent, I was able to email those documents directly during the call which sped up the resolution significantly. Also, if you do use Claimyr, I d'recommend trying it on a Tuesday or Wednesday morning - seems like Mondays and Fridays are even more backed up than usual. The $20 fee was totally worth it to avoid weeks more of calling. The agent I spoke with mentioned that employer disputes are one of the most common reasons for these payment request flags, especially with all the layoffs happening lately. Companies sometimes automatically contest claims to try to keep their unemployment insurance rates down.
0 coins