TWC investigating me again for quitting PRN job while on unemployment after layoff - could lose benefits?

I'm in the middle of a TWC nightmare and desperate for advice! I was laid off from my main hospital position (40hrs/week) back in January. At the time, I also had a PRN position at another facility where I only worked 8-12 hours weekly. TWC did a full investigation initially because I had severance pay (about $4,500) and was still working the PRN hours. After about 5 weeks of investigation, they finally approved my unemployment claim.\n\nHere's where things get complicated - I enrolled in a CDL training program through Workforce Solutions that will lead to better employment. The training schedule conflicts with my PRN position, so I had to resign from that job. When I submitted my payment request this week, TWC flagged it and now they're doing ANOTHER investigation because of this 'job separation'!\n\nThe TWC rep I finally reached said they have to investigate ANY job separation, even from my part-time PRN position. She actually told me they might find me completely ineligible for benefits now because I voluntarily quit the PRN job, even though I was laid off from my primary full-time position! How does that make any sense?? They were already reducing my weekly benefit amount based on my PRN income.\n\nI'm starting CDL training next week and can't afford to wait another month without benefits while they investigate. Has anyone dealt with TWC investigating a secondary job resignation while collecting unemployment from a primary job layoff? Could I really lose all my benefits? This feels so unfair.

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20 comments

Maya Diaz

•2M

This is actually a common TWC issue. The system automatically flags any job separation for investigation, but there's an important distinction in your case.\n\nTexas Workforce Commission bases benefit eligibility primarily on your primary job - the one that makes up the majority of your base period wages. Since you were laid off from your full-time hospital position, that should remain the determining factor for your eligibility.\n\nHowever, TWC does need to investigate any job separation to ensure it doesn't affect your eligibility. In most cases, if you voluntarily quit a secondary/part-time job while on unemployment, they'll evaluate whether you had \

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Maya Diaz

•2M

I would recommend both uploading the documents AND trying to speak with someone. Getting through to TWC can be extremely difficult though. Have you considered using Claimyr? It's a service that helps you get through to an actual TWC representative without waiting on hold forever. I used it when I had a similar issue and got through in about 20 minutes instead of spending days trying. Their website is claimyr.com and they have a video demo at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh that shows how it works. Being able to speak directly with a representative and explain your situation can sometimes resolve these issues much faster than waiting for the standard investigation process.

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Rami Samuels

•2M

I went through something similar when I got laid off from my accounting job but quit my weekend retail position to do training. What the TWC rep told you isn't entirely accurate. They do have to investigate any job separation, but they don't automatically disqualify you for quitting a secondary job if you had good cause.\n\nHere's what helped me:\n1. I wrote a detailed letter explaining that my training was necessary to reenter the workforce full-time\n2. I got documentation from Workforce Solutions confirming my participation in approved training\n3. I requested an expedited review by calling multiple times (this was challenging)\n\nIn my case, they completed the investigation in about 2 weeks and maintained my eligibility based on the layoff from my primary job. The key is clearly documenting that the training program is approved by TWC/Workforce Solutions and that it directly conflicted with the PRN job schedule.\n\nGood luck with your CDL training! That's a solid career move.

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