PA UC weekly filing blocked by ID.me verification error despite being verified

same happened 2 me last month!! the system glitches all the time with the id.me stuff. try logging out completely, clearing ur browser cookies then log back in. worked for me

This is actually a known issue with the PA UC system right now. The verification status sometimes drops off even though you're fully verified. Here's what you need to do: 1. First, log into your ID.me account separately (not through the UC portal) to confirm your verification is still active there 2. Then go back to the UC site and completely log out 3. Clear your browser cache and cookies 4. Try using a different browser entirely if the above doesn't work 5. When you log back in, look for the option to "Reconnect your ID.me verification" on your dashboard If none of that works, unfortunately you'll need to call the UC service center directly to have them manually verify your ID.me status is connected to your claim.

I had this EXACT PROBLEM last month!!! The system is totally broken and they don't care at all. I spent TWO WEEKS trying to get through on the phone. Finally got someone who told me their system had some "update" that disconnected some people's ID.me verifications. They fixed it in 2 minutes once I actually talked to someone but getting through was IMPOSSIBLE!!!!

my cousin works for the unemployment office and she says they did a system update on the 15th that messed up some of the id.me connections. they know about the problem but havent fixed it for everyone yet.

I went through this nightmare last week! None of the logout/clear cache stuff worked for me. I tried calling for 3 days straight - busy signals or disconnected after waiting 2+ hours. I finally got through using Claimyr (claimyr.com) - they have this system that holds your place in line and calls you when an agent is ready. Saved me days of frustration. Check their video demo: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 The UC agent confirmed it was a system-wide issue with the last update that disconnected ID.me verifications for some users. They fixed it on their end in about 5 minutes once I actually got to speak with someone.

@casual_commenter Yes, it actually worked for me. I was skeptical too but was desperate after days of trying. They called me back in about 40 minutes with an agent on the line. Way better than the hours I wasted trying to call directly.

You don't need to call anyone! The ID.me issue is a COOKIE PROBLEM not a real verification problem. The PA UC website is badly designed. Just open an incognito browser window, log in fresh, and it will work fine. Don't waste your time on the phone - they'll just tell you to do this anyway. Happened to me twice this year already.

did u get any emails from id.me before this happened? sometimes they send verification reminders that look like spam

UPDATE: The incognito window trick worked!!!! I can't believe it was that simple. Logged in through incognito mode and the system recognized my ID.me verification immediately. I was able to file my claim without any issues. Thank you all SO MUCH for your help - especially @system_expert for the super simple solution that saved me hours of frustration!

This is why I HATE the PA unemployment system so much. They make everything SO COMPLICATED when the fix is usually something stupidly simple. But do they tell us that? NO! They let us panic and waste hours trying to get through on the phone! So glad you got it fixed without having to call them.