PA UC payment shows 'paid' but never received - Money Network card still empty after 9 days

Omg the exact same thing happened to me last month!! Mine said paid for like 11 days before it hit my card. Its rediculous how they can mark it paid when its clearly NOT in our accounts. I kept checking my Money Network balance like 5 times a day and nothing. Have you checked to make sure your card is still active? Sometimes they deactivate if you haven't used it in a while.

This could be several different issues, and it's important to check a few things: 1. Verify your payment method hasn't changed in the system (direct deposit vs. Money Network card) 2. Check if there's an open issue that appeared after the payment was processed 3. Confirm the payment wasn't intercepted for overpayment recovery or child support 4. Contact Money Network directly at 888-233-5916 to see if they can trace the payment on their end If Money Network doesn't show any pending deposits, you need to reach PA UC directly. They can see exactly where the payment went after it left their system.

I had this EXACT problem in February! Turns out there was a system glitch where payments were showing as "paid" in the UC system but were never actually transmitted to Money Network. What fixed it for me was filing a payment tracer. You need to wait 7 business days after the payment shows as paid, then call UC and specifically request a "payment tracer" - they'll investigate where the money went. In my case, they had to reissue the payment completely, took about 10 more days after I filed the tracer.

Try Claimyr to get through to PA UC. I was in the same boat - payment said processed but nothing on my card for 2 weeks. I kept calling and calling with no luck. Then I used this service called Claimyr and got through to a rep in about 20 minutes. They have a system that keeps dialing for you until they get through, then call you back when they have a rep on the line. Cost some money but totally worth it to actually talk to someone. They have a demo video showing how it works at https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 and the website is claimyr.com

@anxiousclaimant it's 100% legit. I was skeptical too but was desperate after trying for 3 days to reach someone. They just automate the calling process and connect you when they get through. You still talk directly to UC yourself.

sometimes the system is just slow. my payment shows paid every tuesday but don't show up on my card until thursday or friday most weeks. have you called the money network card people? maybe your card has an issue

THE PA UC SYSTEM IS COMPLETELY BROKEN!!! I had THREE payments marked as "paid" back in January that NEVER showed up on my card. When I finally got through to someone after TWO WEEKS of calling, they told me it was a "system error" and had to manually reprocess all three payments. By then my electricity had been shut off and I had late fees on everything. They don't care AT ALL about us. The money is sitting in their accounts earning interest while we can't pay our bills!!!!

@missedpayment Nope! Still took another 5 business days after they "fixed" it. No apology, no compensation for late fees, NOTHING.

I'd recommend calling first thing in the morning right when they open at 8am. That's when I've had the best luck getting through. Keep detailed notes of who you speak with and what they tell you. If they say they'll reissue the payment, ask for a specific timeframe and confirmation number for the reissuance.

One important update - after you speak with an agent and they resolve this issue, make sure to check your dashboard every day for the next few weeks. Sometimes fixing one problem can trigger a system review that creates new issues. I've seen cases where people get their missing payment fixed only to have the next payment flagged for review because the system detected an "unusual payment pattern.

my friend had this happen and it turned out money network had her old address so they mailed a paper check instead of putting it on her card. did u move recently?

UPDATE: I just got off the phone with Money Network (actually got through!) and they have NO RECORD of any pending deposit from PA UC. The representative confirmed my card is active and in good standing, but said there's absolutely nothing showing up on their end. Now I'm even more worried - where did my money go if UC says it's paid but Money Network never received it?!?

@missedpayment That's exactly what happened in my case. UC system said paid, Money Network had no record. 100% you need to reach a UC rep to file a payment tracer. This isn't something that will resolve itself. I really recommend using Claimyr to get through - it saved me from having to redial for days.

Based on your update, you definitely need to speak with UC directly. Money Network can't help if they never received the payment. Request both a payment tracer AND a payment search - these are two different processes. The tracer follows where the payment went, and the search looks for payments that may have been issued under incorrect information.

FINAL UPDATE: I finally got through to PA UC using Claimyr (thanks for that suggestion!). The rep found that my payment had been incorrectly routed to direct deposit despite my payment method showing as the debit card in my account. They're reissuing the payment to my Money Network card, but said it will take 3-5 business days to process. At least I know what happened now! For anyone else with this issue - definitely request both a payment tracer and payment search as suggested here. The rep said this routing error has been happening to quite a few people recently.

So glad you got this resolved! That routing error explanation makes total sense - the system probably had some kind of glitch where it defaulted to direct deposit settings even though your profile showed the debit card. Thanks for sharing the update, this will definitely help other people who run into the same issue. The fact that the rep said it's happening to "quite a few people recently" is concerning though - sounds like PA UC has a systemic problem they need to fix. At least now you know the money wasn't lost, just misdirected!

This is really helpful information! I'm currently dealing with a similar situation where my payment shows "paid" but hasn't hit my ReliaCard yet (it's been 6 days). After reading through this thread, I'm going to call Money Network first to confirm they have no record of the payment, then use the specific terms "payment tracer" and "payment search" when I contact PA UC. The routing error you discovered is eye-opening - I never would have thought to check if my payment method got switched in their system somehow. Thanks for sharing your experience and the resolution!