PA UC active issue holding up payments - how long until resolution?

Active issues can take anywhere from 2-8 weeks to resolve, unfortunately. PA UC is seriously backlogged right now. The system doesn't always tell you what the issue is, but common ones include employment verification, separation issues (they're checking why you left your job), or identity verification problems. Have you received any mail or emails from them requesting additional information?

The exact same thing happened to me in January! My claim showed an active issue for over a month with no explanation. I tried calling every single day but couldn't get through - always busy signals or disconnects. Finally got a determination letter saying they needed to verify my last day of work with my employer. Total nightmare. Keep filing your weekly claims while you wait though!

check ur email spam folder thats where my notice went

I went through this last month and wasted 5 weeks of my life trying to get answers. After hundreds of calls and never getting through, I finally used a service called Claimyr (claimyr.com) that got me connected to a live agent within 20 minutes. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2. The agent was able to tell me exactly what my active issue was (they needed additional employer info) and how to resolve it. Got my payments a week later. Totally worth it after weeks of frustration.

DONT bother calling!!!! I had active issue for MONTHS and wasted hours calling everyday. They NEVER answer!!! The system is DESIGNED to make u give up!!! The government doesnt care about real people!!!!!

Active issues can stem from various factors that require investigation. Common causes include: 1. Income verification discrepancies 2. Questions about your job separation (quit vs. laid off) 3. Work search compliance issues 4. Identity verification needs 5. Missing or incomplete information Typical resolution timeframes are 3-6 weeks currently, though some complex cases take longer. While waiting, ensure you: - Continue filing weekly claims without interruption - Check your dashboard AND postal mail daily (some notices only come via USPS) - Upload any requested documents promptly through your dashboard - Make sure your contact information is current If you urgently need to speak with someone, try calling precisely at 7:59am when the lines open or during the last hour before closing when call volume sometimes decreases.

the PA uc ppl never tell u wat the issue is they just expect u to guess lol

Just to make sure you're covering all bases: have you checked your Messaging Center in your UC portal? Sometimes notifications appear there but don't generate emails. Also, verify if you completed your identity verification through ID.me - many active issues are related to incomplete identity verification.

UPDATE: I finally got through to someone on the phone yesterday! Turns out the active issue was because my employer contested my eligibility saying I voluntarily quit (I didn't - it was a position elimination). They're going to conduct a fact-finding interview next week. At least now I know what's happening. For anyone else dealing with this, keep trying to call and document EVERYTHING.

Congratulations on finally getting through and getting some clarity! It's so typical that employers try to contest claims like this. Since you mentioned you took a severance package, that's actually huge evidence in your favor - companies almost never offer severance for voluntary resignations. Make sure you bring all your severance documentation to the fact-finding interview, along with any emails or written notices about the position elimination. The fact that they're scheduling an interview is actually a positive step - it means they're actively investigating rather than just letting it sit. Document everything from the interview too, and don't let them rush you through your explanation. You've got solid evidence on your side!

I'm so sorry you're going through this - the uncertainty is the worst part! I went through something similar last year and it took about 5 weeks to resolve. A few things that helped me: 1) Check your regular mail daily - sometimes they send important notices only by postal mail, not email, 2) Try calling right at 7:59 AM when the lines open - I had better luck then than during peak hours, and 3) Consider reaching out to your state representative's office for help - they have caseworkers who can sometimes get answers when regular channels fail. The good news is that once it's resolved, you'll get back pay for all the weeks you were eligible. Hang in there and definitely keep filing your weekly claims even while waiting!

I've been through this exact situation twice now - once in 2022 and again last year. The lack of transparency from PA UC is incredibly frustrating, but here's what I learned from my experiences: First, active issues are often related to employer verification or separation circumstances, especially if there's any ambiguity about whether you quit or were laid off. Second, while waiting times are unfortunately long (mine took 4 weeks the first time and 6 weeks the second), the key is to stay persistent with documentation. Keep screenshots of your claim status, save all emails, and definitely continue filing weekly claims. One thing that helped me was creating a simple log of every action I took - calls attempted, emails sent, documents uploaded - which became useful when I finally spoke to a representative. Also, don't just rely on the online portal - sometimes determination letters only come via postal mail. The waiting is agonizing when bills are piling up, but most legitimate claims do eventually get resolved with back pay included.

I'm going through the exact same thing right now - filed 4 weeks ago and still showing an active issue with zero explanation. It's so stressful not knowing what's wrong or how to fix it! Reading through everyone's experiences here is actually really helpful though. I've been calling every day but can't get through, so I'm going to try that 7:59 AM strategy someone mentioned. Also going to double-check my regular mail since apparently some notices only come that way. The waiting is killing me financially but it's good to know that most people eventually get it resolved with back pay. Thanks everyone for sharing your stories - it helps to know we're not alone in this frustrating process!

I'm dealing with a similar active issue situation right now (week 2) and this thread has been incredibly helpful! Based on everyone's experiences, it sounds like the key things are: keep filing weekly claims no matter what, check both email AND physical mail daily, try calling right when they open at 7:59 AM, and document everything. The uncertainty is definitely the hardest part when you're worried about bills. @Nora Bennett - so glad you finally got answers about your situation! The employer contest issue seems pretty common unfortunately. For anyone else waiting, it's reassuring to see that legitimate claims do eventually get resolved with back pay. Has anyone had luck with emailing their state representative's office like someone mentioned? I'm considering trying that route if I can't get through by phone this week.

I'm in a similar boat - filed my claim 5 weeks ago and still have an "active issue" with no explanation whatsoever. The stress of not knowing what's wrong while bills keep coming is unreal! After reading through everyone's experiences here, I'm going to try the early morning calling strategy (7:59 AM) and also reach out to my state representative's office like @Mikayla Davison suggested. It's somewhat comforting to know this is such a widespread problem, though frustrating that PA UC's system is so broken. For those who eventually got through - did you find that having all your employment documentation ready (pay stubs, termination letters, etc.) helped speed up the resolution once you finally spoke to someone? I want to make sure I'm prepared when I eventually get through!

I'm going through this exact same nightmare right now - filed 6 weeks ago and still stuck with an "active issue" status. The complete lack of communication from PA UC is maddening! Reading through everyone's experiences here has been both reassuring and frustrating. It helps to know I'm not alone, but it's crazy that this is such a widespread problem. I've tried calling hundreds of times with no luck, but I'm definitely going to try that 7:59 AM strategy everyone keeps mentioning. Also going to contact my state rep's office after seeing the success stories here. @Nora Bennett - congrats on finally getting through and finding out it was an employer contest! That gives me hope that persistence really does pay off eventually. For anyone else still waiting, let's keep supporting each other through this broken system!

I'm so sorry you're dealing with this stress - the waiting without any clear explanation is absolutely maddening! I went through something similar last year and it took about 7 weeks to resolve, but I did eventually get all my back pay. A few things that helped me: 1) Set up a daily routine of checking both online messages AND physical mail - sometimes critical notices only come via regular postal mail, 2) Try calling exactly at 7:59 AM when lines open - I had much better success then, and 3) Keep a simple log of every action you take (calls, emails, documents uploaded) - it became really useful when I finally got through to someone. Also, since you mentioned taking a severance package, that's actually strong evidence in your favor that this was an involuntary separation, not a quit. Companies rarely offer severance for voluntary resignations. Keep filing those weekly claims no matter what - you don't want to lose any weeks once this gets resolved. The uncertainty is brutal when bills are piling up, but most legitimate claims do get resolved eventually!

I'm in the exact same situation right now - filed 4 weeks ago and have been stuck with an "active issue" status with absolutely zero explanation. The anxiety of not knowing what's wrong while bills keep piling up is overwhelming! This thread has been incredibly helpful though. I'm going to try that 7:59 AM calling strategy everyone keeps mentioning since regular calling times have been completely useless. Also planning to contact my state representative's office based on the success stories shared here. @Nora Bennett - so glad you finally got answers! The employer contest situation gives me some insight into what might be happening with my claim too. It's frustrating that we have to become detectives to figure out what PA UC actually needs from us, but at least this community is sharing real solutions. Going to start keeping a detailed log of all my attempts and gather all my employment documentation so I'm ready when I finally get through. Thanks everyone for sharing your experiences - knowing I'm not alone in this broken system really helps!