
Ask the community...
If you're having trouble getting through to PA UC to ask questions about this or any other claim issues, I found a service called Claimyr that was super helpful. They got me connected to an actual UC rep in about 15 minutes after I'd been trying for days on my own. You can check out how it works at claimyr.com or watch their demo at https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 In my case, I needed to verify my work search activities were being recorded properly, and it saved me a ton of stress.
Wait so are interviews also work search activities?? I had a interview last week but still did 2 applications bc i didn't know if it counted
My cousin works in IT and she says clearing cache only works like 10% of the time when websites have problems. It's just what they tell people to get them off the phone. I had something similar happen last year but it was the blue payment history section that disappeared. They fixed it eventually but took like 2 weeks.
Update: PA UC just posted on their official Twitter that they're aware of the dashboard display issues affecting the progress bars. They expect it to be resolved by next Tuesday's maintenance. In the meantime, all claim information can be accessed through the individual menu options rather than the dashboard.
just had this happen!!! mine said issued tuesday and didnt hit my card til thursday afternoon. system is so broken anymore its ridiculous
UPDATE: My payment finally hit my card this morning! Looks like it was just a delay in the system. Thanks everyone for your help and reassurance - saved me from a total meltdown yesterday!
I think the whole RESEA program is just a way to cut people off benefits. My cousin had to do the same thing last month and he said it was a complete joke - the session was just basic info he already knew about job searching. But they make it so complicated that people miss deadlines and lose money. It's by design if you ask me.
While I understand the frustration, RESEA is actually a federal requirement, not just a PA thing. Studies show it does help some people find work faster. But the implementation in PA has been terrible - the technical issues and poor communication between Career Link and UC are definitely causing unnecessary hardship. The program itself isn't bad, but the execution is a mess right now.
One more important tip: when you do connect with UC, specifically ask them to issue a "RESEA exemption due to technical barriers" on your claim. This is a specific code they can enter that will release your payments while they investigate. Also request "backdated compliance" for both sessions you allegedly missed. Make sure they document that you physically went to Career Link on your deadline day. With these specific requests, you have a much better chance of getting your benefits restored quickly.
ya she won! took like 3 weeks to get the decision letter but they ruled in her favor and she got all her backpay at once. she said the hearing was only like 20 mins too.
Based on everything you've shared, especially finding that policy in your handbook about excused medical absences, I think you have a strong case. Make sure to address these key points at your hearing: 1. Present your medical documentation and positive flu test 2. Show evidence that you followed the proper call-off procedures 3. Highlight the handbook policy that medical absences should be coded differently 4. Calmly explain the timeline of events 5. Bring evidence of any communication with your employer about your illness Stay focused on the facts and don't let emotions take over, even if the employer representative says things you disagree with. The referee is looking at whether your final absences meet the legal definition of willful misconduct, and documented illness with proper notification generally does not. Good luck, and please update us after your hearing!
Update for anyone following this thread - I just spoke with a PA UC claims examiner about a different issue, and they confirmed that temporary medical situations (especially emergencies) generally don't affect your eligibility as long as you're honest in your reporting. They also mentioned that uploading your medical documentation directly through your dashboard can help speed up the review process. There should be an option to upload documents related to each issue on your claim.
Yes! I finally got through yesterday morning after using the Claimyr service someone recommended here. The UC rep reviewed my doctor's note and cleared both issues on the spot. She said I'll still get partial benefits for the week (they'll just deduct the day I wasn't available). Payment should arrive by next Tuesday. Thanks everyone for the help during such a difficult time.
One more thing to be aware of - once you get your card, you'll need to activate it before you can access your funds. And if you want to transfer the money to your bank account instead of using the card, you can do that through the Money Network mobile app or website. There's usually no fee for ACH transfers to your bank, but it takes 2-3 business days. If you need the money faster, you can withdraw cash at an ATM (there may be fees depending on which ATM you use) or use the card for purchases.
For your specific situation where you need immediate help, I'd recommend trying these approaches in order: 1. Call right at 8:00am and use the extension trick mentioned above 2. Contact your state representative's office (find yours at https://www.legis.state.pa.us/) 3. Try the chat function multiple times throughout the day 4. Consider using a service like Claimyr if you're still stuck after trying everything else Also, make sure you're still filing your weekly claims while trying to resolve whatever issue you have. Missing weekly certifications will cause more problems.
Did you ever figure this out? I'm curious which method ended up working for you because I might be in the same boat soon 😬
Update for anyone who finds this thread later: I ended up using the Claimyr service after trying everything else for another week with no luck. Got connected to a rep in about 30 mins and they fixed my issue (turned out I had answered a question wrong on my initial application which flagged my account). First payment hit my Money Network card yesterday! Relief!!
McKenzie Shade
You can file your new claim up to two weeks before your benefit year end date. The system will process it to begin right after your current benefit year ends. This is actually the recommended approach to minimize gaps in payment. Regarding your base period for the new claim: Pennsylvania looks at the first four of the last five completed calendar quarters before you file. So depending on when exactly you worked those 6 weeks, they may or may not fall within the base period of your new claim. If you're concerned, you might want to speak with a UC representative to determine if your temp work will qualify for a new claim or if you might need to wait until those wages fall within a qualifying base period.
0 coins
Clarissa Flair
•That's really helpful, thank you! I'll file 2 weeks before my end date then. My temp job was from October-November 2024 so hopefully that falls within the right base period. This system is so complicated!
0 coins
Natalie Khan
One more thing to keep in mind: When you file your new claim, make sure to report all employment since the beginning of your current claim. The system will prompt you for this information. Accuracy is important as they will cross-check with employer tax records. Also, be prepared that your new claim may have an "open issue" period while they verify your employment history. This is standard procedure for new claims where there was partial employment during the previous benefit year. Keep filing your weekly certifications even if payments are temporarily delayed during this verification process.
0 coins
Clarissa Flair
•Thank you! I'll make sure to have all my employment info ready. I appreciate everyone's help with this. The PA UC system is way more complicated than I realized when I first applied.
0 coins