I had my PA UC phone appeal about 6 months ago and went through the same confusion! Here's what worked for me: I uploaded all my documents through the portal 5 days before the hearing, then called the appeals office the next day to confirm they received them. It took about 20 tries to get through (typical PA UC phone system), but the representative was able to confirm my documents were in the system and attached to my case. During the actual hearing, the referee had clearly reviewed everything beforehand and referenced my evidence by page number. My biggest tip is to organize your documents with clear labels and page numbers before uploading - it makes the hearing flow much smoother when the referee says "looking at your document labeled 'Layoff Notice Email.'" The whole process was less intimidating than I expected, and having that confirmation call really put my mind at ease. You'll do great!

I'm going through my first PA UC appeal hearing too and this thread has been incredibly helpful! Based on everyone's experiences, I'm definitely going to upload my documents to the portal at least 5 days early and take screenshots as proof. @Dominique Adams your warning about the system glitch is exactly why I'm glad I found this discussion - I'll definitely call to confirm receipt even if it takes 20+ tries like @Andrew Pinnock mentioned. One thing I'm curious about - for those who won their appeals, how long did it take to get the decision after the hearing? I'm trying to plan my finances around when benefits might resume. Also, did anyone here have success using that Claimyr service @Marilyn Dixon mentioned to get through to UC reps faster? Thanks everyone for sharing your experiences - it's making this whole process feel much less overwhelming!

I'm going through this exact situation right now and it's been such a nightmare! My former employer failed to report about $3,800 in commission payments, and I filed my wage protest 9 weeks ago with absolutely no resolution in sight. Reading through everyone's experiences here is both comforting (knowing I'm not alone) and terrifying (seeing how long this can drag on). I've tried calling literally hundreds of times and either get disconnected or told "it's in process" with no real timeline. What's really frustrating is that while we're waiting months for them to fix THEIR mistake, we're struggling to pay bills with benefits that are way lower than they should be. I'm definitely going to try the Inquiry Form through the dashboard and look into Claimyr since so many people here had success with it. Has anyone else noticed that the UC phone system seems deliberately designed to discourage people from calling? The constant busy signals and disconnects feel intentional at this point. Thanks to everyone sharing their stories - it helps to know we're all fighting the same broken system together!

I'm dealing with this exact same issue right now! My employer didn't report about $2,900 in overtime pay from last quarter, so my weekly benefits are way too low. I filed my wage protest 6 weeks ago and haven't heard anything back yet. Reading through all these stories is making me realize I need to be more proactive - I've only called a few times and gave up when I couldn't get through. I'm definitely going to try that Inquiry Form through the dashboard that people mentioned, and maybe look into the Claimyr service if I keep hitting dead ends. It's so frustrating that we have to jump through all these hoops just to get the correct amount we're entitled to! At least now I know to keep filing my weekly claims even with the wrong amount. Thanks everyone for sharing your experiences - it really helps to know I'm not the only one dealing with this broken system!

Just wanted to chime in as someone who's been helping family members with PA UC issues - the ID.me phone number change problem is ridiculously common and their system design is just awful for this scenario. A few additional tips that have worked for people I've helped: 1. If the trusted referee video chat keeps timing out, try using a different device entirely (phone vs computer) - sometimes their system has compatibility issues 2. Make sure your husband's name on ALL documents matches EXACTLY how it appears in the PA UC system (including middle initials, hyphens, etc.) 3. If you're still getting nowhere, document everything with screenshots and timestamps - this helps when you eventually get a human on the phone The fact that rent is due and you're dealing with this stress is just heartbreaking. The whole system is broken and puts people in impossible situations. Really hoping the solutions others shared work for you! Keep us posted on how it goes.

I'm so sorry you're dealing with this ID.me nightmare - it's absolutely infuriating when you're already stressed about finances! I went through something very similar with my own PA UC claim about 6 months ago when I switched phone carriers. What finally worked for me was a combination of what others have mentioned: I had to go directly through ID.me's website (not the PA UC portal) and use their account recovery process. But here's the key thing that nobody told me initially - you have to completely log out of any existing ID.me sessions first and clear your browser cache before starting the recovery process. Also, when you do the video verification call, have your husband hold his ID next to his face during the call - I know it sounds silly but the rep specifically asked me to do that and said it helps their system match everything up properly. The waiting is the worst part, but once you get through to an actual human (whether through ID.me's video chat or PA UC), they can usually resolve it pretty quickly. Fingers crossed the recovery process works for you - please update us when you get it sorted out!

I'm in week 3 of the same "under review" nightmare and this thread has been incredibly validating! Like everyone else, I've done everything by the book - completed ID.me verification, uploaded all required documents, straightforward layoff from my healthcare job (clinic downsizing), and filing weekly claims religiously. The complete radio silence from PA UC is maddening - no messages, no updates, nothing to even hint at what might be wrong. I've called about 25 times but it's always busy signals or those mysterious disconnections that make you wonder if anyone is even working there. Reading through everyone's experiences, it's clear these invisible holds are a massive systemic problem - ID verification glitches, wage verification delays, employer response issues - that we literally cannot see on our dashboards. I'm definitely going to try the 7:59am calling strategy starting tomorrow and also send that uchelp@pa.gov email that several people had success with. It's absolutely insane that we need to crowdsource solutions just to access benefits we've legitimately earned, but I'm so grateful for this community sharing what actually works. The fact that this Reddit thread is more informative than the entire PA UC system really shows how broken everything is. Will definitely update if I make any progress!

I'm currently in week 4 of the exact same "under review" nightmare and reading through everyone's experiences here has been both incredibly frustrating and oddly comforting. Like so many others, I've done everything correctly - completed ID.me verification, uploaded all documents, straightforward layoff from my retail job (store closing), and I've been religiously filing my weekly claims and work search activities. The complete communication blackout is what's driving me absolutely insane - no messages, no explanation, no timeline, just sitting in limbo while my bills keep coming. I've called probably 35 times with the same results everyone mentions: busy signals, mysterious disconnections, or getting hung up on after waiting forever. Based on all the success stories shared here, I'm definitely going to try the 7:59am calling strategy starting tomorrow morning and also send that uchelp@pa.gov email. It's both reassuring and maddening to see we're all dealing with these same invisible system issues that don't show up anywhere on our dashboards. The fact that we need a Reddit thread to crowdsource basic information about our own state benefits is completely ridiculous, but I'm so grateful everyone is sharing what actually works. This community has been infinitely more helpful than the entire PA UC system!

I'm on day 6 of an IP investigation and this thread has been such a lifesaver for my anxiety! Like so many others here, I'm dealing with what I'm pretty sure is multi-state wage verification - I worked in both Texas and Pennsylvania last year. Reading through @Toot-n-Mighty's success story about getting resolved in 5-7 days after speaking to someone and @Keisha Jackson's incredibly detailed timeline has given me so much hope and a clear action plan. I've been doing the 8 AM calling strategy for 4 days now with no luck, but seeing that @Keisha Jackson had to call for 12 days before getting through really helps me stay motivated to keep trying. I'm also religiously filing my weekly claims and checking correspondence twice daily like everyone recommended. The consistent 2-4 week timeline for multi-state wage verifications that keeps coming up in everyone's stories gives me realistic expectations instead of just spiraling with worry about bills. If I can't get through by phone in the next few days, I'm definitely going to try Claimyr based on all the positive feedback from @Jamal Brown and others. It's amazing how this community has turned what felt like a complete disaster into something manageable with clear steps and hope. Thank you all for sharing your experiences - knowing that virtually everyone's multi-state investigations eventually get resolved makes this stressful process so much more bearable! I'll keep everyone posted on my progress.

I'm on day 2 of an IP investigation and finding this thread has been such a relief! My claim just switched to "under investigation" yesterday and I was completely panicking until I found all of your stories. Like so many others here, I'm pretty sure mine is related to multi-state wages since I worked in both Georgia and Pennsylvania during my base year. Reading @Toot-n-Mighty's success story about getting their multi-state wage verification resolved in 5-7 days after speaking to someone gives me so much hope! And @Keisha Jackson, your detailed breakdown with the 3 weeks and 2 days timeline and specific action steps has been incredibly helpful for setting realistic expectations. I'm starting the 8 AM calling strategy tomorrow morning based on everyone's advice here, and I'm already making sure to file my weekly claims religiously and check my correspondence section daily. The consistent 2-4 week timeline for multi-state wage verifications that I keep seeing gives me realistic hope instead of just panicking about rent. If I can't get through by phone after a week, I'm definitely going to try Claimyr based on all the positive experiences shared here. It's incredible how this community has transformed what felt like a complete nightmare into something manageable with clear steps. Thank you all for sharing your journeys - knowing that virtually everyone eventually gets their investigations resolved makes this so much less scary!