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Yes, absolutely include your W-2 along with the paystubs. The more official documentation you can provide, the better. If you filed your taxes already, including a copy of your tax return (or at least the relevant pages showing your income) can also be helpful.
If you're having trouble getting specific answers about your claim status after submitting your documents, I'd recommend checking out claimyr.com to get through to PA UC directly. I used it when I had a similar wage dispute last year and it saved me weeks of waiting. Their system connects you to an actual PA UC agent so you can get real answers instead of guessing what's happening with your claim.
Thanks for the suggestion! If I can't get through after submitting my documents, I'll definitely look into it. Right now I'm just focusing on getting all my paystubs and documentation together.
good luck getting through on the phone lol i tried for 3 weeks str8 and couldnt get anyone. ended up having to email them and wait another 2 weeks for a response back in march
There's definitely a big difference between trying to call PA UC now vs. during the height of the pandemic. The wait times are still long, but not nearly as bad as they were in 2020-2021. The key is timing - calling right when they open at 8am or right after lunch around 1pm tends to work better than other times.
Update: I managed to get through to someone this morning after calling non-stop from 7:55am! The rep confirmed it's a standard employer verification issue. She said it typically takes 2-3 weeks to resolve if there are no discrepancies, but she added notes about my termination letter to the file. She also confirmed I should definitely keep filing my weekly claims and doing my work search activities. Thanks everyone for your help and advice!
Awesome! Glad you got through. The waiting game begins now but at least you know what's happening!
i got my uncle who works for the state to help me with my claim last year. do u know anyone who works for PA government? they can sometimes get u thru to people regular folks cant reach
Unfortunately I don't know anyone who works for the state. That would be really helpful though!
UPDATE: I tried the Money Network number that was suggested and got through after only about 20 minutes on hold! The person I spoke with was able to see that my payments were held up because of a "payment system verification flag" that was never cleared after my identity was verified. She removed the flag and said my payments should process within 2-3 business days. For anyone else with payment issues (not claim issues), definitely try 877-704-8144 instead of the main UC number! Thank you all for your suggestions - this community saved me!
That's excellent news! I'm glad you were able to get through on the Money Network line. That's exactly why I suggested it - payment processing issues are handled by a different team than regular claims issues. For anyone else reading this thread in the future, remember that different UC problems require different contact approaches: - New claims or weekly certification issues: Main UC number (888-313-7284) - Payment processing or direct deposit issues: Money Network (877-704-8144) - Appeal questions: Appeals office (voice: 717-772-1465 or email: UCAppeals@pa.gov) - Tax form questions: 888-313-7284 (options 1, 4) Glad your issue is getting resolved!
My wife does seasonal work at an amusement park and gets UC every winter. Never had issues qualifying. Make sure u have all ur paystubs organized cause sometimes they ask for proof of wages if somethings missing from their system.
Thanks everyone for all the helpful info! I feel much better about accepting this position now. Just to summarize what I've learned: 1. I should qualify for benefits given my expected earnings 2. I need to check if the employer is officially registered as seasonal 3. I still need to do weekly work search activities during the off-season 4. I need to be aware of how the base year calculation shifts year-to-year 5. I can earn some supplemental income up to 30% of my benefit without reduction Going to call the employer tomorrow to ask about their seasonal registration status and confirm the exact start/end dates. Thanks again for all the advice!
Update: I managed to get through to someone at the Referee Office this morning. They confirmed it's a phone hearing and that they'll use the number on file. I also asked about submitting my documents late, and the person said I could email them today with "URGENT" in the subject line and my appeal number, and they'd try to get them to the referee before Friday. Fingers crossed everything works out! Thanks everyone for your help.
I had an appeal last year and my employer didn't even show up for the call! Made it so much easier and I won automatically. Hope you get lucky like that!
That's not entirely accurate. You don't automatically win if the employer doesn't participate, though it does typically make things easier. The referee still needs to determine if you meet eligibility requirements based on the evidence and testimony available.
One important thing nobody mentioned yet - Pennsylvania unemployment benefits are protected by FDIC insurance and Regulation E (Electronic Fund Transfer Act). This means you are legally entitled to have fraudulent transactions reversed if you report them within 60 days. The bank that issues ReliaCard (U.S. Bank) is required by law to reimburse you if you didn't authorize the transactions. Make sure your dispute specifically mentions Regulation E protections. It significantly increases your chances of a favorable and faster resolution.
For your immediate rent situation - call PA UC and explain the situation. There's a hardship provision where they can sometimes issue emergency funds while the fraud investigation is ongoing. You'll need to document the hardship (like an eviction notice or late rent warning). Not everyone qualifies, but it's worth asking about.
Update: I decided to be completely transparent and filed my claim yesterday. I listed both employers and explained the situation exactly as it happened. I also resigned from the commission job and explained that I couldn't financially survive without immediate income. Now I'm just waiting for a determination. Thanks everyone for the advice!
wait so did u end up quiting the commision job or what? can u update us on what happens w/ ur benefits?
Just checking back - have you had any updates? If you still haven't heard anything, I'd recommend taking two actions: 1. Try the state rep approach mentioned above - it really does work 2. Call the Appeals office directly at 717-787-5122 (not the regular UC number) first thing in the morning (7:30am) when they're less busy And remember that referee decisions are typically mailed, not shown immediately in the system. So there's a chance a decision has been made but the letter is still on its way to you.
UPDATE: I finally got through to someone at the Appeals office! Turns out my appeal was actually approved 2 weeks ago but there was a system issue that prevented it from being processed. They're fixing it now and said I should see my payments within 3-5 business days. Thank you all for your help and advice!
I was in a similar situation last summer when my school district switched bus contractors. Getting through to PA UC was impossible until I used Claimyr.com. They connect you with UC agents by basically waiting on hold for you, then call you when they get someone. Saved me days of frustration and got my claim fixed in one call. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2. Worth it when you're dealing with something complicated like a company buyout situation.
Does that service actually work??? I've tried calling UC like 50 times for my issue and it's ALWAYS busy!!!
UPDATE: Finally got through to someone at UC this morning! For anyone with a similar situation: they told me that when there's a company buyout/acquisition, they need to review the claim manually to establish the "successor employer" relationship. The agent put notes on my claim explaining the situation and said it should be resolved within 7-10 days. She also told me to continue filing my weekly certifications in the meantime even though they'll show as "pending" until the issue is fixed. Thanks everyone for your help!
I used that Claimyr service someone mentioned above. Honestly didn't think it would work but it did! Got a call back when they reached an agent.
Angel Campbell
Another thing to check - go to your PA UC inbox settings and make sure your email address is correctly entered. Sometimes the system glitches when sending notification emails about attachments, which can affect how they open in your dashboard. Also, if you're using a smartphone, download the official Adobe Reader app instead of trying to open PDFs in your browser. The mobile browser compatibility with the UC portal is notoriously bad.
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Louisa Ramirez
UPDATE: I finally got it working! For anyone having the same problem, here's what worked for me: 1. Cleared all browser cache and cookies 2. Disabled my ad blocker completely 3. Downloaded Adobe Reader DC (not Adobe Acrobat) 4. Restarted my computer 5. Logged in through an incognito window Thank you everyone for your help! I can finally see my documents. Turns out I did have an overpayment notice but it's just for $87 from when I reported my part-time hours incorrectly. Much less scary than I imagined!
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Amun-Ra Azra
•Glad you got it working! And yes, overpayment notices always sound scarier than they sometimes are. Make sure to respond to that notice within the timeframe if you want to contest it. Even small overpayments can be appealed if you think the calculation is incorrect.
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Payton Black
•$87 isn't bad at all! Mine was $4,300!!! Still fighting it because it was THEIR mistake not mine!
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