This is a good reminder for everyone that when your claim status changes unexpectedly, reaching an actual representative should be your top priority. System glitches happen fairly regularly with PA UC, especially with multiple separation situations. For anyone else in a similar situation, keep these points in mind: 1. Always document any changes to your employment status immediately 2. Continue filing weekly claims without interruption 3. If your status says "under review" for more than 2 weeks, be proactive about reaching a representative 4. Keep copies of all communications with employers regarding scheduling, hiring agreements, or separation 5. If possible, get something in writing from the employer about your separation reason Glad to hear you're making progress with your claim!

I wouldn't recommend contacting the restaurant manager directly at this point. Since you already have text messages documenting your availability conflicts, focus on those. Additional contact might just complicate things or even antagonize the employer. Let the UC process work now that you've completed the information request form. The texts you have should be sufficient evidence for your case.

have u tried checking ur email spam folder? they sent me a special verification link that went to my spam and i almost missed it. might be worth checking

UPDATE: It finally worked! I followed the advice to try early morning (5:30am) using Safari instead of Chrome, and turned off my ad blocker. The verification went through in seconds! Thanks everyone for your help. For anyone else having this issue - try different times of day and different browsers!

sooo did u manage 2 get thru to someone?? update us!

Great news! Make sure to follow up in about 5-7 business days if you don't see any updates to your claim status online. Sometimes documents can get lost in the shuffle and a polite follow-up call can help keep things moving.

I tried the Claimyr service mentioned above when I had a similar issue last month and it actually worked really well. I had been trying to call for 3 weeks with no luck. The service connected me to a UC agent in about 30 minutes, and they were able to see that my payment had been issued but was flagged for review. They released it while I was on the phone and I got my direct deposit two days later. Might be worth a try in your situation.

UPDATE: I used the Claimyr service and finally got through to someone at UC! The agent explained that there was a system error where my husband's payment was approved but then flagged for "identity verification" before it could be released. For some reason, the system still generated a 1099-G even though the payment was never actually sent! They're going to: 1) Release the payment to us (finally!), 2) Send it as direct deposit like originally set up, and 3) Send a corrected 1099-G once the payment actually processes. The agent said this is happening to a lot of people this year because of a system update they did in January that messed things up. Thank you all so much for your help and suggestions! I'll post again when we actually receive the payment to confirm everything worked out.

PA UC claims specialist here. This is what's happening: When the calendar year changes, the system sometimes incorrectly flags continuous claims as having a separation even when nothing has changed. This is because the weekly certification questions include asking about work and earnings "for the week," and the system can misinterpret responses when the year changes. Here's what you need to do: 1. Complete the refile as requested (answer consistently with your original claim) 2. Contact a PA UC representative to explain the situation 3. Request they flag your claim for expedited processing due to the system error 4. Ask them to document that this was a system-generated refile, not due to new separation With proper documentation, this can be resolved in 3-5 business days rather than 2-3 weeks. Your previous payment history will help demonstrate this was a continuing claim erroneously flagged.

Glad to hear it! For anyone else experiencing this issue, make sure to document everything. Write down who you spoke with, what time, and what they told you. Sometimes you need to follow up multiple times. What specifically triggered the system error was likely answering the "did you work during this week?" question - the system treats the year change as a potential employment change.