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I had something similar happen last year and it turned out I had accidentally answered one of the weekly filing questions wrong and my claim got flagged. Once I finally got someone on the phone they fixed it in like 5 minutes! So frustrating we have to jump through all these hoops just to talk to someone. Hope your state rep comes through for you!
One more thing to add - for phone hearings, they'll typically send you all the exhibits they plan to reference during the hearing ahead of time by mail or email. Make sure you review all of these documents carefully before your hearing. If you don't receive them at least 5 days before the hearing, call the UC service center right away to make sure they sent them to the correct address.
That's really good to know. I'll keep an eye out for those documents. I'm guessing they'll include the initial overpayment notice and my waiver request form? Should I also send them my financial documents ahead of time, or just have them ready for the hearing?
Yes, typically they'll include the overpayment determination, your waiver request, and any other relevant documents from your claim file. You should definitely submit your financial documents ahead of time - there should be instructions on how to do this included with your hearing notice. Don't wait until the actual hearing to present your evidence for the first time.
I had an overpayment waiver hearing in February. I chose the phone option because I didn't want to miss a full day of work. My advice: write down exactly what happened and practice explaining it clearly before the hearing. The referee interrupted me a lot and I got flustered and forgot to mention some important details. Definitely prepare notes to refer to during the call!
That's a great tip about preparing notes ahead of time. Was your waiver approved? How long did it take to find out the result?
My sister in law had this happen last month and she got her money but it took 4 days instead of the usual 2. Something about a batch processing error they said. I dont use the card anymore I switched to direct deposit after they randomly froze my card last year for "verification" and I couldnt buy groceries for a week!!
Direct deposit is definitely more reliable. For anyone wanting to switch: log into your PA UC portal, select "View and Maintain Account Information," then "Payment Information," and choose the direct deposit option. You'll need your bank routing and account numbers. The change usually takes effect for the next payment cycle.
Diego Mendoza
I actually just got laid off too and haven't applied for UC yet. Thanks for posting about this card issue - I'm going to make sure I specifically ask about this when I file my claim! My old ReliaCard from 2023 expired a few months ago so I was gonna need a new one anyway.
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Anastasia Popova
Just a helpful tip for anyone dealing with PA UC payments and Money Network cards: you can set up direct deposit to your personal bank account through your UC dashboard online. It's much more convenient than dealing with these cards and any related issues. Look for the "Payment Information" section after logging in to your dashboard.
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CosmicCadet
•I tried setting up direct deposit when I first applied but the system kept giving me an error. I'll try again now that my claim is actually approved. Would definitely prefer that over dealing with these cards!
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