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One important thing to note - if your claim is under review for a voluntary quit, make sure you CONTINUE filing your weekly claims by your filing day each week, even if payments are temporarily stopped. If they determine in your favor, they'll release all held payments. If you stop filing during the investigation, you won't receive those back weeks even if you win your case.
Another thing to check - go to your PA UC inbox settings and make sure your email address is correctly entered. Sometimes the system glitches when sending notification emails about attachments, which can affect how they open in your dashboard. Also, if you're using a smartphone, download the official Adobe Reader app instead of trying to open PDFs in your browser. The mobile browser compatibility with the UC portal is notoriously bad.
UPDATE: I finally got it working! For anyone having the same problem, here's what worked for me: 1. Cleared all browser cache and cookies 2. Disabled my ad blocker completely 3. Downloaded Adobe Reader DC (not Adobe Acrobat) 4. Restarted my computer 5. Logged in through an incognito window Thank you everyone for your help! I can finally see my documents. Turns out I did have an overpayment notice but it's just for $87 from when I reported my part-time hours incorrectly. Much less scary than I imagined!
Glad you got it working! And yes, overpayment notices always sound scarier than they sometimes are. Make sure to respond to that notice within the timeframe if you want to contest it. Even small overpayments can be appealed if you think the calculation is incorrect.
Update: I managed to get through to someone at the Referee Office this morning. They confirmed it's a phone hearing and that they'll use the number on file. I also asked about submitting my documents late, and the person said I could email them today with "URGENT" in the subject line and my appeal number, and they'd try to get them to the referee before Friday. Fingers crossed everything works out! Thanks everyone for your help.
I had an appeal last year and my employer didn't even show up for the call! Made it so much easier and I won automatically. Hope you get lucky like that!
I was in a similar situation last summer when my school district switched bus contractors. Getting through to PA UC was impossible until I used Claimyr.com. They connect you with UC agents by basically waiting on hold for you, then call you when they get someone. Saved me days of frustration and got my claim fixed in one call. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2. Worth it when you're dealing with something complicated like a company buyout situation.
Does that service actually work??? I've tried calling UC like 50 times for my issue and it's ALWAYS busy!!!
UPDATE: Finally got through to someone at UC this morning! For anyone with a similar situation: they told me that when there's a company buyout/acquisition, they need to review the claim manually to establish the "successor employer" relationship. The agent put notes on my claim explaining the situation and said it should be resolved within 7-10 days. She also told me to continue filing my weekly certifications in the meantime even though they'll show as "pending" until the issue is fixed. Thanks everyone for your help!
I used that Claimyr service someone mentioned above. Honestly didn't think it would work but it did! Got a call back when they reached an agent.
Honorah King
I had the EXACT same problem last week! Couldn't find it anywhere on dashboard. Turns out they moved it from where it was last year. The PA unemployment website is such a mess, they keep changing it and nothing is ever where you expect it to be.
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Mason Lopez
UPDATE: I found it! For anyone else looking, it's exactly where @profile2 said - under 'More Services' at the very bottom of the main account page (you have to scroll all the way down), then click on '1099-G Tax Form'. Not intuitive at all. Thanks everyone for your help!
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Jake Sinclair
•thx for updating! gonna try this now
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