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I work as an employment counselor and see this all the time with my clients. The appeals backlog is unfortunately at historical highs in PA. The separation determination appeals are particularly backed up because they require more investigation and witness testimony. One thing to note - if you win your appeal, you'll receive all back payments from the eligible weeks, so you won't lose that money permanently. However, I understand that doesn't help your immediate financial situation. In addition to contacting your state representative (which is the most effective approach), also try reaching out to the UC Board of Review directly at 717-787-5122. Sometimes they can give you information about where your case is in the queue that the regular service center staff can't see.
Thank you for the insight. It's somewhat reassuring to know I'm not alone in this situation, though it's terrible so many people are struggling with the same issue. I'll try the Board of Review number too. Do you know if there's any way to request an expedited hearing due to financial hardship?
Yes, you can request expedited processing due to financial hardship. When you call the Board of Review, specifically mention that you're facing imminent foreclosure and ask if your case can be expedited. They don't advertise this option, but they do have a process for it. You'll likely need to provide some documentation of your housing situation, such as foreclosure notices. Also, when you contact your state representative, make sure to emphasize the housing emergency - that often gets faster results.
Just checking back - any updates after trying some of these suggestions? Did you get through to anyone?
Yes! I've made some progress. I contacted my state rep yesterday and they were super helpful. They already submitted an inquiry to UC on my behalf. I also got through to the Board of Review using that direct number, and they confirmed my appeal is in their system but hasn't been assigned to a referee yet. They took down my hardship information and said they'd flag my case for expedited review. I also applied for the emergency housing assistance program. Still no hearing date yet, but at least things are moving now and I don't feel completely helpless. Thank you all for the advice!
i had this exact problem when i tried to appeal my overpayment notice last month! ended up faxing it from a UPS store and it went through fine. got my appeal hearing date in the mail about 10 days later
One more thing to try - the PA UC website works better during off-hours. Try submitting your appeal online between 7-8am or after 8pm when fewer people are using the system. That's when I've had the most success with uploads working properly.
UPDATE: I FINALLY got through to someone! Turns out it was a system glitch because my claim had hit exactly 26 weeks total (counting the weeks I didn't claim when I briefly had a job in February). The rep said sometimes when claims hit certain milestones, the system automatically does a review and can incorrectly apply a waiting week during that process. She removed the waiting week designation and said my payment should process normally within 2-3 business days. She also mentioned they're seeing this happen more frequently lately and are working on a fix. So if this happens to anyone else, keep calling until you get through - it's definitely an error they can fix! Thanks everyone for your help!
The EXACT same thing happened to me last month! Payment date was Tuesday but didn't hit my account till Thursday!! I called PA UC like 50 times and couldn't get through to ask about it. Then I found this service called Claimyr that got me through to an agent in like 20 minutes. They have a demo video at https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 showing how it works. The agent told me payments can take up to 3 business days depending on your bank even though the dashboard shows it as paid. Saved me so much stress knowing it wasn't lost! Their website is claimyr.com if you need to talk to someone about your payment.
@questioning_it - It's actually legit. I was suspicious too but they just help you bypass the phone queue. Was worth it when I had an urgent issue that needed fixing before my benefit year ended.
Thanks everyone! My payment just hit my account this morning, so it took exactly one business day after the payment date. I'll definitely remember that Claimyr service if I run into problems later though.
Nia Thompson
This is why I hate the Money Network card system. When I first got unemployment back in 2020 we could do direct deposit to our regular bank accounts. Then they switched to this stupid card system that ALWAYS has issues. Last month my card was randomly frozen for "suspicious activity" which was literally just me buying groceries. Took 4 days to fix.
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Mateo Rodriguez
•Actually, you can still set up direct deposit to your regular bank account instead of using the Money Network card. Log into your PA UC account, go to Payment Information, and select the Direct Deposit option. You'll need your bank routing and account numbers. Any new payments will go directly to your bank instead of the card after that's set up.
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StellarSurfer
Anybody know if this delay thing is gonna happen again next week? My kids birthday is Wednesday and now I'm worried about planning anything...
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Sean Kelly
•These system delays are usually one-time issues that get resolved. If your payments normally come consistently on the same day each week, it should go back to normal next week. But as others have suggested, direct deposit to your regular bank might be more reliable than the Money Network card.
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