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This happened back in January too. I remember because my car payment was due and I had to call and explain the delay. PA Treasury does these maintenance periods every few months. My roommate got her deposit already though - she has the Money Network card instead of direct deposit.
Thanks for sharing that. Maybe I should switch to the Money Network card if this is going to be a regular thing. Do you know if there's a way to see when these maintenance periods are scheduled in advance?
Just got off the phone with UC (finally!). They confirmed it's a Treasury processing delay affecting all direct deposits that would normally go out Tuesday. Everything should be deposited by Thursday morning. The rep also mentioned that there will be a similar maintenance period in July, so mark your calendars. Hope this helps!
thx for the update!! good to know about july too
This is super helpful, thank you! I'll plan ahead for the July maintenance too.
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Let us know how it goes! And don't give up - the system is DESIGNED to be confusing and make you want to quit trying. That's how they save money. KEEP CALLING and document EVERYTHING!
Quick update for anyone finding this thread with similar issues: PA UC is currently experiencing higher than normal processing times. If your weeks are showing as "in progress" for more than 21 days, you should call the service center. A common reason for delays is income verification, especially if you had variable income or worked for multiple employers during your base year. Having your employment and income documentation ready when you call can help expedite the process.
UPDATE: I finally got through to someone at UC today! You were right - they had an "income verification issue" on my claim. The rep said they should release the payment for those other weeks in 3-5 business days. Thanks for all the advice everyone!
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UPDATE: I FINALLY got through to someone! Turns out it was a system glitch because my claim had hit exactly 26 weeks total (counting the weeks I didn't claim when I briefly had a job in February). The rep said sometimes when claims hit certain milestones, the system automatically does a review and can incorrectly apply a waiting week during that process. She removed the waiting week designation and said my payment should process normally within 2-3 business days. She also mentioned they're seeing this happen more frequently lately and are working on a fix. So if this happens to anyone else, keep calling until you get through - it's definitely an error they can fix! Thanks everyone for your help!
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WHY does PA make EVERYTHING so complicated?? I swear they do this on purpose to stop people from getting their money. I had to call 47 TIMES before someone picked up to help with my card issue. The whole system is broken and nobody cares!!
agreed its pretty bad. my brother in ohio got his unemployment on a regular direct deposit to his bank account. why cant PA do that??? the cards are just another way for them to make it complicated
Did you ever get this resolved? I'm having the exact same issue right now with my Money Network card saying my account is unregistered. Been trying to figure it out all morning.
Yes! Finally got it working yesterday. The trick of pressing 0 twice worked to get me to a human. Turns out there was a typo in my date of birth in their system that was causing the verification to fail. The rep fixed it and walked me through the registration process. Now I can access everything online too. Definitely keep trying to reach someone directly!
Sophie Footman
My neighbor went thru something similar and what really helped was having written statements from coworkers who witnessed the harassment. Do you have anyone who would be willing to write a statement for you?
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Miles Hammonds
•That's a great idea! I have two coworkers who witnessed a lot of the bad behavior and I think they'd be willing to write something. I'll reach out to them today.
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Ruby Blake
Just to clarify something important: if the examiner determines you quit without good cause, they will NOT make you repay the benefits you received while on reduced hours before quitting. Those benefits were properly paid based on your eligibility at that time. The quit determination only affects benefits going forward from your last day of work.
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Miles Hammonds
•Thank you SO much for clarifying that. I was having nightmares about having to pay back thousands I don't have. At least that's one less thing to worry about.
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