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I'm dealing with this exact problem right now too! Been on review for a week. Did your payment actually come through like they promised? Mine's been "processing" for 3 days now after they said they fixed it...
This is such a common issue with PA UC right now! I went through something similar last month when my seasonal job recall got delayed due to equipment issues. The system definitely gets confused when there are changes to original recall dates, even when you report them properly. One thing that helped me was calling first thing in the morning (like 8:05 AM) - seems like there's a brief window when it's easier to get through before the lines get completely jammed. Also, when you do get connected, ask the agent to put notes on your account about the recall date change so if this happens again, future agents can see the full story immediately. The good news is these weather-related delays are happening everywhere right now, so UC agents are getting familiar with fixing these flags quickly. Hope your payment comes through soon!
Thanks for the tip about calling at 8:05 AM! I'm dealing with a similar recall date issue right now and have been trying to get through for days. The note-taking suggestion is really smart too - I didn't think about asking them to document it for future reference. Did you have to provide any specific documentation from your employer about the equipment delay, or was your word enough for them to clear the flag?
They said they're severely understaffed and have a backlog of claims with 'open issues' that require manual review. Apparently these don't get looked at in any particular order unless you call in. The rep admitted it's a broken system but said calling is definitely the way to speed things up. Good luck!
I'm in almost the exact same situation - filed my claim on January 13th and still waiting for my first payment. Like you, I've been using Indeed and LinkedIn mostly for job searches and was worried about the CareerLink requirement. Reading all these responses is really helpful! I've been keeping detailed records of all my applications (company name, position, date applied, etc.) and doing way more than the minimum 2 per week. It's good to know the platform doesn't matter as long as you document everything properly. I also have an 'open issue' showing on my dashboard with no explanation. Definitely going to try calling this week - or maybe that Claimyr service if the phones are still impossible. This whole system is so frustrating when you're already stressed about finances!
One thing to check - did you possibly list these old agencies on your initial application? Sometimes people list all their jobs from the past couple years, not realizing UC only needs the ones from your base year. If you included them, UC has to verify them even if they're not actually relevant to your current claim. Might be worth calling to clarify if these older employers are even part of your base year calculation.
I've been dealing with Pennsylvania UC for years and "disposition mismatch" is actually pretty common in healthcare, especially with agency work. The system automatically flags ANY discrepancy between what you reported and what employers submit - even if it's something minor like different wording for the same situation. Here's what probably happened: You listed those agencies when filing (which is normal since people aren't sure what to include), so UC has to investigate them even if they're not in your base year. The agencies might have reported you as "end of assignment" while you put "lack of work" or vice versa. Keep filing weekly! I can't stress this enough. Even if it takes 6-8 weeks to resolve, you'll get backpay for every week you certified. And honestly, most of these mismatch cases resolve in the claimant's favor once UC actually investigates instead of just going with whatever the employer initially reported.
This is really helpful context! I'm new to all this UC stuff and had no idea that listing those old agencies would trigger automatic investigations. The "end of assignment" vs "lack of work" explanation makes total sense - agency work is so different from regular employment and I probably didn't describe the separations the same way they did. Thanks for the reassurance about backpay too, I was worried I might lose out on benefits even if they eventually approve me. Really appreciate everyone's advice here!
UPDATE: I wanted to thank everyone for the help! I tried a combination of approaches: 1. First I tried calling ID.me directly using the number someone shared - was on hold forever but no luck 2. Then I DMed them on Twitter like someone suggested - they actually responded within a few hours! 3. Meanwhile I used Claimyr to connect with PA UC and explained my situation Between the Twitter response from ID.me and talking to an actual UC rep, I got it sorted out. The UC agent was able to temporarily bypass the ID.me requirement so I could file my weekly claim while we get the ID.me issue permanently fixed. What a relief! For anyone else hitting this error - definitely try reaching out through social media AND getting through to an actual UC agent rather than just submitting tickets. Makes a huge difference!
Glad to hear you got it resolved! This is actually helpful information for others who might face the same issue. I'm going to bookmark this thread in case any of my friends run into similar problems.
THIS IS EXACTLY what I mean about their systems being garbage. You shouldn't have to contact them through TWITTER of all places to get basic customer service. And the fact that UC can just "bypass" ID.me proves the whole thing is just a hoop to jump through. But I'm glad you got your claim filed at least!
So glad you got this resolved! I've been dealing with ID.me issues for weeks and this thread is a goldmine of actual useful advice. I'm definitely going to try the Twitter approach - never would have thought of that. It's crazy that we have to jump through so many hoops just to access our own benefits, but at least there are workarounds. Thanks for sharing the update and what actually worked!
Right?? This whole thread should honestly be pinned or something because it has way more useful info than anything on the official PA UC website. I never knew about the Twitter support or services like Claimyr - these are the kinds of real solutions people actually need when they're stuck in these bureaucratic nightmares. Bookmarking this for sure in case I run into issues again!
Yuki Nakamura
So did u get all the back pay for those 6 weeks too? When I finally got approved they only gave me for like 4 weeks and said I was "ineligible" for the first 2 weeks but never explained why
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Ethan Moore
•Yes, I'm supposed to get all 6 weeks of back pay. The payment that's processing now includes all weeks since my initial filing date. If you didn't get all your weeks, you should definitely try to find out why. Did you serve a waiting week? PA still has a one-week waiting period where you don't get paid for the first week.
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Yuki Nakamura
•oh wait yeah maybe that was the waiting week thing. but that only explains 1 missing week not 2. ugh this system is so confusing
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Henrietta Beasley
Congrats on finally getting approved! The waiting is absolutely brutal. From my experience with PA UC, direct deposits typically take 2-3 business days after the payment date shows in your portal. Since you mentioned today is your payment date, you should see the money by Friday or Monday at the latest. My bank usually shows pending deposits the day before they clear, so keep an eye on your account. The good news is that once you get your first payment, the subsequent ones tend to be more consistent timing-wise. Fingers crossed it arrives before your bills are due Monday!
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