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They said they're severely understaffed and have a backlog of claims with 'open issues' that require manual review. Apparently these don't get looked at in any particular order unless you call in. The rep admitted it's a broken system but said calling is definitely the way to speed things up. Good luck!
I'm in almost the exact same situation - filed my claim on January 13th and still waiting for my first payment. Like you, I've been using Indeed and LinkedIn mostly for job searches and was worried about the CareerLink requirement. Reading all these responses is really helpful! I've been keeping detailed records of all my applications (company name, position, date applied, etc.) and doing way more than the minimum 2 per week. It's good to know the platform doesn't matter as long as you document everything properly. I also have an 'open issue' showing on my dashboard with no explanation. Definitely going to try calling this week - or maybe that Claimyr service if the phones are still impossible. This whole system is so frustrating when you're already stressed about finances!
One thing to check - did you possibly list these old agencies on your initial application? Sometimes people list all their jobs from the past couple years, not realizing UC only needs the ones from your base year. If you included them, UC has to verify them even if they're not actually relevant to your current claim. Might be worth calling to clarify if these older employers are even part of your base year calculation.
I've been dealing with Pennsylvania UC for years and "disposition mismatch" is actually pretty common in healthcare, especially with agency work. The system automatically flags ANY discrepancy between what you reported and what employers submit - even if it's something minor like different wording for the same situation. Here's what probably happened: You listed those agencies when filing (which is normal since people aren't sure what to include), so UC has to investigate them even if they're not in your base year. The agencies might have reported you as "end of assignment" while you put "lack of work" or vice versa. Keep filing weekly! I can't stress this enough. Even if it takes 6-8 weeks to resolve, you'll get backpay for every week you certified. And honestly, most of these mismatch cases resolve in the claimant's favor once UC actually investigates instead of just going with whatever the employer initially reported.
This is really helpful context! I'm new to all this UC stuff and had no idea that listing those old agencies would trigger automatic investigations. The "end of assignment" vs "lack of work" explanation makes total sense - agency work is so different from regular employment and I probably didn't describe the separations the same way they did. Thanks for the reassurance about backpay too, I was worried I might lose out on benefits even if they eventually approve me. Really appreciate everyone's advice here!
After your hearing, regardless of the outcome, make sure you continue filing your weekly claims. Many claimants stop filing during the appeal process, which is a mistake. If you win, you'll only be paid for weeks you actually filed claims.
Thank you for this important reminder! I'll definitely keep filing my weekly claims. Do I need to keep meeting the work search requirements while waiting for the appeal decision?
I went through a similar hearing last year where my employer tried to claim I was fired for cause when I was actually laid off due to budget cuts. The key thing that helped me was having ANY kind of documentation from around the time of termination - even informal stuff counts. Do you have any emails you sent to family/friends right after being fired? Screenshots of job search activity that started immediately after your termination date? Even your unemployment application date can help establish the timeline. The fact that they paid you after you stopped working is HUGE - employers don't typically pay people who quit or abandon their jobs. Also, during the hearing, if your employer contradicts themselves or changes their story from what they initially reported to UC, the referee will definitely notice. Stay consistent with your version of events and don't let them rattle you. You've got this!
Update: I just checked my portal again and now it says "Appeal Under Review" instead of "Hearing Not Requested" - progress! Thanks everyone for the help and explanations. I'll update again when I get a determination.
Great to see the progress with your status update! Just wanted to add that when you do get your determination, make sure to check if they also corrected your weekly benefit amount based on the correct wage information. Sometimes they'll approve the appeal for the factual errors but you might need to follow up separately to get your benefit calculation updated to reflect the higher hourly wage ($17.75 vs $14.25). That wage difference could mean significantly more money per week for you.
Emma Morales
I'm dealing with this exact problem right now too! Been on review for a week. Did your payment actually come through like they promised? Mine's been "processing" for 3 days now after they said they fixed it...
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Ali Anderson
•Yes, it did come through! But it took about 3 business days after they said they fixed it. The agent told me there's an additional processing time once they remove the flag. Hang in there!
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Yara Sabbagh
This is such a common issue with PA UC right now! I went through something similar last month when my seasonal job recall got delayed due to equipment issues. The system definitely gets confused when there are changes to original recall dates, even when you report them properly. One thing that helped me was calling first thing in the morning (like 8:05 AM) - seems like there's a brief window when it's easier to get through before the lines get completely jammed. Also, when you do get connected, ask the agent to put notes on your account about the recall date change so if this happens again, future agents can see the full story immediately. The good news is these weather-related delays are happening everywhere right now, so UC agents are getting familiar with fixing these flags quickly. Hope your payment comes through soon!
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Freya Larsen
•Thanks for the tip about calling at 8:05 AM! I'm dealing with a similar recall date issue right now and have been trying to get through for days. The note-taking suggestion is really smart too - I didn't think about asking them to document it for future reference. Did you have to provide any specific documentation from your employer about the equipment delay, or was your word enough for them to clear the flag?
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