


Ask the community...
UPDATE: Just got back from my hearing and I WON!!! The employer did show up, but they had ZERO documentation of any unprofessional behavior. The referee kept asking them for specific incidents with dates and they couldn't provide anything concrete. When I showed my termination paper with "no reason given" plus my recent positive performance review, the referee seemed really convinced. She even commented on how unusual it was to pay someone for days not worked if misconduct was involved. Thank you all SO MUCH for your advice - it truly made all the difference! Now I'm just wondering how long until I actually see payments? The referee said I should receive a written decision within 10-14 days, but didn't say when payments would start.
Congratulations Michael! That's fantastic news! 🎉 Your case is a perfect example of why it's so important to appeal these bogus denials. Regarding payment timing - in PA, once you receive the favorable written decision, payments typically start within 1-2 weeks. Since you've been filing your weekly claims during the appeal (great job listening to that advice!), you should receive retroactive payments back to your original claim date. Just make sure to keep filing your weekly claims until you see the payments hit your account. Sometimes there can be a brief processing delay even after the decision is issued. Your victory gives me hope for others facing similar situations. Employers really can't just make up misconduct after the fact without documentation - the system does work when you come prepared with evidence like you did!
Quick update for anyone dealing with the IDme verification loop: PA UC just posted a notice about this issue on their website yesterday. They're aware of the problem and working on a fix. In the meantime, they recommend: 1. Clear your browser cache completely 2. Wait at least 24 hours between verification attempts 3. Make sure your name/DOB on IDme exactly matches what's in UC records 4. Try using the mobile app instead of the website They've also temporarily added staff to handle these specific technical issues. The special technical support line is 888-313-7284, but it's only open from 8am-11am on weekdays.
UPDATE: I finally got through! For anyone else dealing with this issue, here's what worked for me: I used that special technical support line that @helpful_person mentioned at exactly 8:01am, and only had to wait about 20 minutes. The rep was able to see that my IDme verification HAD actually gone through but wasn't properly linked to my UC account. She manually fixed it on her end and I was able to file for my back weeks right after. They're going to be in "pending" status for a few days while they review, but at least I'm back in the system now. Such a relief! Thanks everyone for your help!
Great news! Did they say anything about why this is happening to so many people? Just curious if they're actually fixing the underlying issue or just doing one-off fixes.
Awesome that you got it resolved! I've been lurking here dealing with a similar issue for the past 2 weeks. Going to try calling that technical support number first thing tomorrow morning. Did the rep mention anything about how long the fix usually takes to show up in the system? Also wondering if you had to provide any additional documentation when you called or if they could see everything they needed on their end.
Thank you all for the incredibly helpful information! I called the Military Claims Unit number this morning and actually got through after about an hour on hold. The specialist I spoke with was very knowledgeable and explained that this happens frequently with military claims. She's correcting my employer information and reprocessing my claim. She said to expect about 2-3 weeks for everything to be fixed, but that I will receive backdated payments once approved. For anyone else facing this issue - definitely call the Military Claims Unit directly at 866-638-2606 and have your DD-214 ready. The regular UC reps just don't have the training or system access to handle military claims properly.
Glad to hear you got through to the Military Claims Unit! That's exactly the right path. For other veterans reading this who might face similar issues - I went through this same nightmare last year after my Marine Corps discharge. A few additional tips that helped me: 1. Keep detailed records of every call (date, time, rep name/ID, what was discussed) 2. Screenshot your claim status page daily in case they make changes 3. If you haven't already, join the Pennsylvania Veterans Facebook groups - they're super helpful for navigating UC issues 4. Don't panic if your claim status shows weird things during the correction process - mine showed "ineligible" for like 10 days while they were fixing the employer info The military unit really does know what they're doing, unlike the general reps. Stick with them and you'll get this resolved. Thank you for your service, and hang in there!
wait did u file for partial benifits during ur vacation week? cuz tha might b whats messin things up. they mite think u were still attached to ur job
I didn't take an actual vacation - I meant I had a week where I was called back to work, but only part-time (the vacation was for my employer, not me - sorry for the confusion). I reported the 18 hours I worked that week and got partial benefits. Then got laid off again the following week.
Based on your situation, this is actually a common issue with the PA UC system when there are multiple status changes in a short period. It's called a "broken claim series" in their terminology. Here's what you need to know: 1. The system struggles with rapid transitions between full unemployment, partial employment, and back to unemployment 2. When you reopened your claim, it created a new biweekly filing schedule starting from that point forward, essentially "orphaning" the previous week 3. PA UC representatives can manually add this week back into your filing schedule, but only if you speak with them directly 4. Your eligibility for that week remains intact as long as you met all requirements (available for work, conducting work search, etc.) 5. There is a 6-week window to file for any missed weeks from the Sunday of the week in question Your best course of action is definitely to speak with a representative as soon as possible, as you're approaching the end of that window for the July 15th week.
This is so helpful - thank you! I didn't realize there was a 6-week window, so I need to get this resolved ASAP. It's just so frustrating that I literally can't get through on the phone no matter what time I call or how many times I try.
DeShawn Washington
I mailed mine with certified mail so I had proof of delivery. I don't think there's a way to submit it electronically, unfortunately. Make sure to make copies of EVERYTHING you send them. And write your claim number on every page!
0 coins
Lena Kowalski
•Great advice! I'll definitely send it certified mail and keep copies of everything. I'll update here when I hear something back. Thanks again for all your help!
0 coins
Isabella Oliveira
I went through this exact same situation about 6 months ago! My advice is to submit the UC-53 form right away, but also keep detailed records of when you submit it. I had to follow up twice because they "lost" my first submission. One thing that really helped me was creating a timeline document showing exactly when I worked at the missing employer and what quarters those wages should count toward. I included the employer's name, address, and EIN number from my W-2. The UC office told me having all that info upfront made their investigation much faster. Also, don't worry about them stopping your current payments - they legally have to continue paying your approved amount while they investigate. Good luck!
0 coins