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Glad you got it resolved! This is exactly the kind of minor discrepancy that trips up the system all the time. And for future reference, you can actually request an IDme profile reset once per year if needed - though it's easier to just have UC modify their records to match as you did.
So glad you got this sorted out! This is exactly why I always tell people to keep detailed records of how their name appears in different systems. It's amazing how something as small as "Michael" vs "Mike" can cause such a headache. For anyone else dealing with this - definitely try Claimyr if you're stuck. I used it last year when I had a similar issue with my quarterly filing and it saved me weeks of frustration. The small fee was totally worth it compared to losing benefits while trying to get through on the phone. Also, @Miguel Silva - you might want to screenshot or write down exactly how your husband's name appears in both systems now that it's fixed. That way if this happens again next year, you'll know exactly what format to use!
UPDATE: I finally got this resolved! For anyone with similar issues: I used the Claimyr service that someone suggested here and actually got through to a human at PA UC. Turns out there was a flag on my account because my address had changed since my last claim, which was causing the Money Network verification to fail. The UC agent removed the flag and had me call Money Network directly with a special code. Got my card working within an hour after that! Thanks everyone for the help!
Wow, glad you got it sorted out! I'm dealing with a similar Money Network headache right now - been trying to access my card for 3 days. The address change flag issue is really helpful to know about. I moved apartments between my last claim and this one, so that might be exactly what's happening to me. Going to try that Claimyr service tomorrow morning. Thanks for posting the update - it's so frustrating when you can't get answers from the system but other people's experiences really help!
Thanks everyone for all the helpful info. Just to make sure I understand: 1. I can earn up to 30% of my WBA ($146.10) without losing any benefits 2. After that, they reduce my payment dollar for dollar 3. I'm completely ineligible if I earn more than $633.10 that week 4. I still need to do my work search activities regardless 5. I need to report my gross earnings for the WEEK I WORKED I think I'll take the work since it's only for a few days - my supervisor said it would be around $350-400 total. That means I'd still get some UC money that week too. I'll make sure to keep detailed records of exactly what days I work and how much I earn.
Just want to add one more thing that helped me when I was in a similar situation - keep really good records of everything! I made a simple spreadsheet tracking the dates I worked, hours, and gross pay for each day. Also saved all my pay stubs and took screenshots of my weekly certifications. When I had to deal with a question from UC about my partial work weeks later, having all that documentation made it so much easier to prove I reported everything correctly. Better to be over-prepared than sorry!
One more question - have you tried contacting Pennsylvania Unemployment through their social media channels? Sometimes their Twitter team can help escalate issues. It's not widely known but they do have staff monitoring those channels.
I'm dealing with the exact same situation and it's beyond frustrating! My claim has been stuck for 5 weeks now with zero communication from UC. I contacted my state rep 10 days ago and they said they'd reach out immediately, but like you, I haven't seen any movement or even gotten an acknowledgment email from UC. Reading through these comments is both helpful and depressing - it sounds like we're all stuck in the same broken system. I'm definitely going to try that documentation approach someone mentioned and follow up with my rep tomorrow since I haven't gotten that confirmation email either. Has anyone had luck with the PA UC Facebook page? I noticed they sometimes respond to comments there faster than other channels. Might be worth a shot along with Twitter. Hang in there - it sounds like persistence eventually pays off, even though the timeline is ridiculously long.
Kyle Wallace
good luck!!! and yeah def let us know how it goes cuz im in a similar boat with my BYE coming in January
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Yuki Tanaka
Just wanted to add something that might help - when you file your new claim, they might ask you to provide documentation of your work separation from the shipping company (like a layoff letter or termination notice). I'd recommend gathering those documents now before your BYE date so you're not scrambling to find them later. Also, since you mentioned the holidays are coming up, keep in mind that UC offices have reduced hours during holiday weeks which could delay processing. The earlier you can file after 12/4, the better. I learned this the hard way when I filed right before Thanksgiving one year and had to wait an extra week just because of the holiday schedule. One more thing - if your new weekly benefit amount does change significantly, you can always appeal the determination if you think they calculated something wrong. Just make sure to keep all your pay stubs from that 5-month period at the shipping company as proof of your earnings.
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