Where is my unemployment payment from NYS Department of Labor - claim approved but no money
My unemployment claim was approved by NYS Department of Labor three weeks ago and I've been filing my weekly claims every Sunday. The system shows my payments as 'released' but I still haven't received any money. My direct deposit info is correct and I've double-checked everything in my my.ny.gov account. Where is my unemployment payment? This is really stressing me out because I have bills due.
12 comments


Amara Okafor
same here! my payments show released but nothing in my bank account for 2 weeks now
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Liam Murphy
•Did you call NYS Department of Labor? I can't get through to anyone when I try calling.
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CaptainAwesome
There's usually a 2-3 business day delay between when NYS Department of Labor releases payment and when it actually hits your account. If it's been longer than that, you might have an issue with your bank routing information or there could be a hold on your claim that's not showing up in the system.
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Liam Murphy
•It's been way longer than 3 business days though. Should I contact my bank too or just keep trying NYS Department of Labor?
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CaptainAwesome
•Contact both. Sometimes banks reject unemployment payments if the account name doesn't match exactly what's on file with NYS Department of Labor.
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Yuki Tanaka
I had this exact problem last month! Turns out there was a verification hold on my account that wasn't showing up anywhere in my online portal. Had to speak to an actual NYS Department of Labor agent to find out what was going on.
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Liam Murphy
•How did you get through to someone? I've been trying to call for days but can't get past the busy signal.
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Yuki Tanaka
•I used a service called Claimyr (claimyr.com) that helped me get through to NYS Department of Labor. They have this video demo (https://youtu.be/qyftW-mnTNI) that shows how it works. Basically they handle the calling and waiting for you so you don't have to sit on hold forever.
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Esmeralda Gómez
THE WHOLE SYSTEM IS BROKEN!! I've been waiting for my unemployment for over a month and NYS Department of Labor just keeps giving me the runaround. They approved my claim then suddenly there's some mysterious hold that nobody can explain.
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Klaus Schmidt
•I feel you, the frustration is real. Have you tried reaching out to your state representative? Sometimes political pressure helps move things along.
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Aisha Patel
Check if you have any outstanding issues in your claim. Sometimes NYS Department of Labor puts a payment hold while they verify employment or resolve adjudication issues, but the system doesn't always show this clearly on the main dashboard.
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Liam Murphy
•I don't see any issues listed anywhere. My claim status just says active and my payments say released. This is so confusing.
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