Weird email from ny unemployment about identity fraud - should I panic?
My coworker just forwarded me a concerning email from the Department of Labor that he got yesterday. It says something about identity fraud being detected on his account and they suspended his payments until he verifies his identity. Problem is, he hasn't even filed for unemployment benefits in over 2 years! He's been working full-time at our shop since 2021. The email looks kinda official with the NY state logo but has some weird formatting issues. It asks him to call some number to verify his identity and mentions potential criminal charges if someone else is using his identity to collect benefits. Has anyone dealt with something similar? I'm trying to help him figure out what to do next since he's freaking out about his social security number being stolen. Should he call the number in the email or is this just a scam?
61 comments
Mason Kaczka
This is 100% identity theft. Same thing happened to my sister in October. Someone filed using her info while she was fully employed. DO NOT CALL THE NUMBER IN THE EMAIL! That could be a scam too. Tell your friend to call the official fraud department directly at the number on the official NYSDOL website. He should also freeze his credit ASAP and file a police report for identity theft.
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Olivia Van-Cleve
•Omg thank you! I'll tell him to check the official website for contact info instead. Should he also report this to his employer?
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Mason Kaczka
•Yes! His employer will get notified eventually anyway about the claim. Better he tells them first so they know he's not the one who filed it.
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Sophia Russo
•also tell him to check all his bank accounts and credit cards for suspicious activity. identity thieves rarely stop at just unemployment fraud 😬
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Evelyn Xu
I was in the exact same situation back in July. Someone filed for ny unemployment using my info even though I had a job. I tried calling the regular number for weeks with no luck - always busy or disconnected. Finally found this service called Claimyr (claimyr.com) and got connected to a real person at DOL in about 30 minutes. They helped me report the fraud and clear my name. It was the best money I've ever spent considering how much stress it saved me. They have a video explaining how it works: https://youtu.be/Rdqa1gKtxuE
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Dominic Green
•wait is this actually real? sounds too good to be true after all the horror stories of people waiting months to talk to someone
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Evelyn Xu
•100% real. I was skeptical too but was desperate after trying for 3 weeks on my own. They basically just keep redialing for you and then connect you once a human answers. Saved me hours of being on hold.
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Hannah Flores
•another paid service trying to profit off a broken system smh 🙄 the government should fix their damn phone lines
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Evelyn Xu
•agree the system is broken but when someone's stealing your identity you need to fix it ASAP. waiting months wasn't an option for me with my credit score at risk
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Kayla Jacobson
•I looked into this claimyr thing after seeing this comment. Just used it yesterday and it actually worked. Got through to an agent who helped me with my fraud case.
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William Rivera
This happened to me!!! The exact same thing in September. I almost ignored it thinking it was a scam but turned out someone had been collecting benefits in my name for 3 MONTHS. Call the legit DOL fraud department IMMEDIATELY (not the email number). Also file a police report, contact the credit bureaus, and notify the IRS. They'll try to tax him later for benefits he never received if he doesn't clear this up now.
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Grace Lee
As someone who works in IT security, I can tell you these fraud emails are on the rise. Sometimes the email is legitimate from DOL, sometimes its a phishing attempt piggy-backing on a real issue. Either way, there's likely fraud happening with your friends identity. Here's what they should do: 1. Check if the email is real by examining the sender address carefully (not just the display name). Real DOL emails come from specific .gov domains. 2. NEVER click links in these emails or call numbers listed in them. Go directly to the official NYSDOL website and find their fraud department contact. 3. Place a freeze on all three credit bureaus immediately (Experian, TransUnion, Equifax) 4. File an identity theft report with the FTC at identitytheft.gov 5. Contact the NY DOL fraud department through official channels (their website) 6. If trying to reach them by phone is impossible (which it often is), I've had clients use claimyr.com to get through the phone mess and actually talk to someone. It's worth it when your identity is at stake. 7. File a police report - you'll need this documentation for disputing fraudulent claims 8. Notify their employer's HR department so they're aware Identity theft is a nightmare to clean up. The sooner they act, the better.
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Mia Roberts
•this should be the top comment 👆 solid advice
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Olivia Van-Cleve
•Thank you so much for the detailed steps! One question - how do we know if the fraud report was properly filed? Will they get some confirmation?
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Grace Lee
•Good question. The DOL should provide a confirmation number for any fraud report. Make sure to document EVERYTHING - names of representatives spoken with, dates, times, reference numbers. This paper trail will be critical if there are issues down the line.
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The Boss
This is happening everywhere in NY right now. My husband and two friends all got these notices within the last month. Massive identity theft ring targeting New Yorkers. What's crazy is when my husband finally reached someone at unemployment (took 6 days of calling), they told him over 2000 cases like this were reported just last week!
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Evan Kalinowski
•omg thats terrifying. do they know how the scammers are getting all this personal info? data breach maybe?
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The Boss
•The agent wouldn't say officially, but hinted it might be connected to some healthcare data breaches from last year. These scammers have everything - SSNs, employment history, addresses.
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Victoria Charity
•I heard they specifically target people who had legitimate unemployment during the pandemic because they already have records in the system. easier to fake
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Jasmine Quinn
I feel your pain. Been dealing with this exact issue since August. Turns out someone had been collecting $490 a week in my name while I was working full time!! Three pieces of advice: 1) Document EVERYTHING 2) Be prepared to tell your story multiple times to different departments 3) Get an Identity Protection PIN from the IRS so they can't file tax returns in your name too.
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Oscar Murphy
•hows it going now? did u get it resolved? dealing with this rn and losing sleep over it
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Jasmine Quinn
•Finally resolved after 2.5 months. Had to submit like 10 different forms and talk to 7 different people. The IRS PIN is key though - get that ASAP!
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Nora Bennett
DONT PANIC BUT ACT FAST. This is probably a real fraud situation but the email itself could also be part of the scam. Call the real DOL number directly (not from the email). I went through this hell in November - someone claimed over $7,800 in benefits using my info. Took FOREVER to resolve because I couldn't get through on the phone. Finally I broke down and used claimyr.com after seeing it recommended here. Got through to someone who helped me file all the right paperwork. Without that I'd still be waiting.
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Ryan Andre
•what's this claimyr thing? never heard of it before
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Nora Bennett
•It's a service that gets you through to unemployment when their lines are jammed. You pay them and they keep calling for you, then connect you when they get through. Saved me days of frustration.
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Lauren Zeb
•Does it actually work tho? Seems shady
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Nora Bennett
•Worked for me and like 3 other people I know. When your identity is stolen you don't have time to spend 8 hours a day redialing for weeks. My credit score was dropping while I waited!
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Daniel Washington
Not to freak u out more but watch your tax situation too. My mom had this happen and then the scammers filed a tax return in her name in February and stole her refund!!! Complete nightmare that took 11 months to resolve with IRS.
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Aurora Lacasse
The same thing litterally happened to me like two weeks ago! The email is real BUT the phone number might be fake. Go to the official DOL website for the correct fraud hotline. Also you need to file a police report ASAP and get a case number - you'll need this for all the other steps to fix this mess.
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Anthony Young
•police report really helps? I thought they just file it and do nothing
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Aurora Lacasse
•They won't actively investigate but the report number is required by credit bureaus, IRS and DOL to prove you're actually a victim and not comitting fraud yourself
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Charlotte White
Listen, I work for a financial institution (cant say which one) and we've seen a HUGE spike in this exact kind of fraud lately. Your friend needs to treat this as a five-alarm fire 🔥 - full identity theft protocol, not just unemploymnet fraud. Check EVERYTHING - bank accounts, credit cards, existing loans, credit reports. These scammers rarely stop at just filing fake unemployment.
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Olivia Van-Cleve
•That's really scary. What other accounts should we be checking? He's worried about his 401k now too.
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Charlotte White
•Definitely check retirement accounts! Also look at medical insurance claims (medical identity theft is growing), check if any new accounts were opened with utilities, phone carriers, etc. These scammers are thorough.
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Admin_Masters
•yup can confirm, they hit my unemployment then a week later tried to open a home equity line on my house 😱
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Matthew Sanchez
lmao the new york unemployment system is such a joke. sorry this happened to ur friend but not surprised. they have literally NO security. someone used my info back in 2021 and i'm STILL dealing with the fallout. wish i had better news but tell them to prepare for a long battle 💀
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Ella Thompson
My neighbor got this identical email. It was legit - DOL confirmed someone had been filing claims using his identity. Scary part was how much personal info the scammer had - previous employers, exact salary, etc. Made us wonder if there was an inside job or data breach somewhere. Have your friend call DOL directly AND also contact Social Security Administration.
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JacksonHarris
•the inside job theory is interesting cause how else would they have all that specific employment info? 🤔
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Ella Thompson
•Exactly! The agent my neighbor spoke with hinted they're investigating possible compromised access within the system but wouldn't confirm officially.
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Jeremiah Brown
Sadly ur friend is probably one of thousands dealing with this right now 😔 I've been battling this since December. KEY ADVICE: when they finally talk to DOL, make sure they get an official case ID for the fraud report. Without this specific number, you'll get bounced around departments forever. And sign up for IDnotify or LifeLock immediately!
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Royal_GM_Mark
Sorry to say but welcome to HELL. NY unemployment fraud is a nightmare to fix. Took me 4 months, 37 phone calls, and eventually hiring a lawyer. The DOL fraud unit is completely overwhelmed right now. Try calling right when they open (7:30am) for best chance to get through, otherwise use claimyr.com to get past the phone system maze. Worth every penny when ur identity is at stake.
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Amelia Cartwright
•a LAWYER? damn how much did that cost you??
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Royal_GM_Mark
•$1800 but honestly would've paid double. The lawyer had connections to escalate my case when I was getting nowhere after months of trying.
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Chris King
Former NY DOL employee here. This is 100% a real issue and your friend needs to act immediately. The email itself COULD be legitimate - DOL does send these notices when fraud is detected. But he should NOT click any links or call numbers from the email directly. Instead: 1. Call the main DOL number and specifically ask for the fraud department 2. Be prepared with his SSN, ID, employment history for verification 3. Request written confirmation of the fraud case being opened 4. Ask specifically about getting a fraud affidavit - this is CRUCIAL documentation 5. Contact Social Security Administration to notify them as well If he can't get through on the phones (extremely common), I've seen many people have success with claimyr.com to get past the phone tree hell. When I worked there, we actually had claimants telling us they used this service to reach us and it seemed to work well.
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Rachel Clark
•do you know if this affects future legitimate unemployment claims? like if I actually need benefits next year will this cause problems?
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Chris King
•Great question - it can definitely complicate future legitimate claims. Once fraud is confirmed on your account, your SSN gets flagged in the system. Make sure to get written documentation that the fraud case was resolved so you have proof for any future claims.
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Zachary Hughes
•Any other insider tips for dealing with NYSDOL? their system seems designed to be impossible to navigate 😤
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Chris King
•Always document EVERY interaction (get names, ID numbers, times). If possible, communicate in writing through the message portal too - phone promises often don't get documented in the system. And be persistent - sadly, squeaky wheels get the grease there.
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Mia Alvarez
This just happened to my wife! The unemployment fraud is just the beginning - they also tried to change her mailing address with USPS and open credit cards. Put a fraud alert on his credit report IMMEDIATELY (its free) and contact the 3 credit bureaus!
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Carter Holmes
Hot take: the department of labor itself is so incompetent that this could actually be a mistake on their end. My husband got a similar notice but after THREE WEEKS of calling, turns out it was just a system glitch that flagged his old claim from 2020 as potentially fraudulent. Still had to jump through all the hoops to clear it up tho. 🤦♀️
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Sophia Long
•omg really? that's somehow even worse than actual fraud lol
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Carter Holmes
•Tell me about it! And we were freaking out changing all our passwords and freezing credit for nothing. Classic government efficiency at work 🙄
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Angelica Smith
Hey I had this EXACT SAME THING happen in February!!! I couldn't reach anyone at DOL for days. Finally used this service called Claimyr (claimyr.com) after someone recommended it here - they got me connected to an actual human at unemployment in like 45 mins. The agent confirmed someone had filed using my identity and helped me report the fraud. Best money I've spent considering it saved me weeks of stress and prevented more damage to my credit. Definitely check them out if you can't get through on the regular line.
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Logan Greenburg
•Did you get an email from DOL first or find out some other way?
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Angelica Smith
•Got the email first, then a letter in the mail about a week later. The scary part was they had already been collecting benefits for almost 6 weeks before the system flagged it!
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Charlotte Jones
•so this claimyr thing actually works? not just another scam?
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Angelica Smith
•It definitely works! All they do is keep dialing for you until they get through, then connect you to the agent. Saved me hours of redial hell.
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Lucas Bey
•Can confirm Claimyr worked for me too after trying to get through for 2 weeks on my own. Took about an hour total but finally got to talk to someone who could help.
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Harper Thompson
LOL welcome to the club nobody wants to join! I've been fighting this since November - someone's been collecting $536 a week in my name since October even though I have a full time job. The worst part is DOL treats YOU like the criminal at first. Make sure your friend has all his employment records ready to prove he's been working. And be ready for this to take MONTHS to resolve completely.
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Caleb Stark
•months??? 😱 is there any way to speed it up?
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Harper Thompson
•Honestly the only thing that worked for me was getting my state representative involved. Call your assembly member - they have special liaisons with DOL who can escalate cases.
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