New York Unemployment Website Not Working - Can't File Online or Get Through Phone

same here its been a nightmare trying to certify this week. the website keeps timing out and giving me some bs error message about system maintenance 🤮

I found a way to actually get someone on the phone! Used this service called claimyr.com - they dial through the menu and wait on hold, then call you when they get an agent. Costs $20 but honestly worth it after trying to call for days. Here's a video about it: https://youtu.be/Rdqa1gKtxuE

COMPREHENSIVE GUIDE TO FILING YOUR CLAIM: First, try these steps for the website: - Clear your browser cache and cookies - Use Chrome or Firefox (IE doesn't work well) - Try incognito mode - Double check you're using the correct login info If website still fails: - You can try calling but prepare for long waits - Best times to call are Tuesday-Thursday, avoid Mondays - Use claimyr.com if you're desperate (costs money but works) - Document all your attempts to file Keep screenshots of errors for your records. If you miss your filing window because of technical issues, explain this to the rep when you get through. Hope this helps! 💯

bro i swear they make it impossible on purpose 🤡

pro tip: if u get thru to someone DONT HANG UP until everything is 100% fixed no matter what they say

anyone else's claim saying its pending for like 3 weeks now??

Just wanted to share my experience - I had the same issue last week and finally got through! Here's what worked for me: 1. Filed at 3am on Wednesday - way less traffic on the system 2. Used Firefox browser in private/incognito mode 3. Had all my info ready beforehand so I could move through quickly For the phone, I found calling right at 8am when they open gives you the best shot. Still took like 200+ tries but eventually got through. Also make sure you're saving screenshots of any error messages you get - if you miss your filing deadline because of their technical issues, that documentation will help when you talk to a rep. Hang in there, the system is garbage but you'll get through eventually! 💪

Had the exact same issue yesterday! What finally worked for me was switching to a different browser (Edge) and clearing all my cookies first. Also discovered that if you get an error, don't keep refreshing - wait like 10 minutes before trying again or it locks you out for even longer. The phone lines are absolutely brutal right now, I think everyone's having website problems so they're all calling. If you do get through on the phone, ask them to note in your file that you tried to certify online but couldn't due to technical issues - covers you in case there are any late filing penalties later.