New York Unemployment: Payments showing released but not in bank account
Need help figuring out why unemployment payments aren't showing up in the bank account. The payment history shows 3 weeks of payments as released but nothing has hit the bank account yet. Already talked to a rep who said everything looks good on their end but still no money. Anyone else deal with this?
26 comments


Grace Thomas
This happened to me last month! Check if the bank account info is correct on your payment method page. Sometimes the system glitches and the routing number gets messed up 🤔
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Justin Chang
•Just checked and all the bank info is correct. This is so frustrating!
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Hunter Brighton
•did u recently change banks? it takes like 2 weeks for them to verify new account info
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Dylan Baskin
Hey I actually found a way to get someone on the phone about this! Used claimyr.com - its this service that calls and waits on hold then connects you when someone picks up. Costs $20 but was worth it to finally talk to someone and fix my payment issue. Here's a video about it: https://youtu.be/Rdqa1gKtxuE
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Lauren Wood
•sounds kinda sketch tbh... did it actually work?
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Dylan Baskin
•100% legit! Got through in like 45 mins instead of calling for days. The agent fixed my payment issue right away
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Ellie Lopez
•ngl paying to get through seems wrong but at this point might be worth it 💀
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Chad Winthrope
Its probably becuz of the holiday weekend. Banks dont process stuff on weekends or holidays. Give it 2-3 business days
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Paige Cantoni
MAJOR PAYMENT DELAYS RN!!! I'm in the same boat, along with like half the people in my FB group. System is straight trash 🤮
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Kylo Ren
•fr fr the whole system needs an upgrade
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Nina Fitzgerald
Here's what you need to know about NY unemployment payments: First, it typically takes 3-5 business days after release for payments to show up. But several things could cause delays: - Bank verification issues - Holiday processing delays - System maintenance - Payment method changes - Identity verification flags Best way to resolve is getting through to a rep. I recommend using claimyr.com to get past the phone maze. Otherwise you might spend days trying to get through. Also check your payment history daily and screenshot everything. Document all communication with reps (names, ID numbers, dates).
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Justin Chang
•thank u for this detailed response! gonna try calling again tomorrow
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Jason Brewer
wait til u see how long back pay takes lololol 👀
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StellarSurfer
I had this exact same issue a few months ago! Three weeks of "released" payments just sitting there while I'm checking my account obsessively. Turns out there was a backend processing error that flagged my account for manual review without anyone telling me. The rep I finally got through to said it happens more often than they admit. She had to manually push the payments through and they showed up the next day. Definitely keep calling until you get someone who actually digs into your account instead of just saying "everything looks fine" - that's usually code for "I don't want to investigate further" 😤
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Anna Kerber
•This is super helpful! @StellarSurfer what did you tell the rep to get them to actually investigate? I feel like every time I call they just do the bare minimum check and say everything's fine. Did you have to ask for a supervisor or anything specific?
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Aria Washington
•@StellarSurfer omg yes please share what you said! I'm dealing with the same "everything looks fine" response and it's driving me crazy. Also @Justin Chang you should definitely ask them to check for manual review flags - sounds like that might be what s'happening to you too
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Emily Parker
•@StellarSurfer this is exactly what I needed to hear! I bet that's what's happening with my payments too. When you called, did you specifically ask them to check for manual review flags or backend errors? I'm gonna call tomorrow and be more persistent about getting them to actually look deeper instead of just doing their basic check. Thanks for sharing your experience! @Justin Chang maybe try asking about this when you call again?
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Omar Farouk
•@StellarSurfer I'm literally going through this exact same thing right now! My payments have been stuck on "released" for over a week. When you called, did you have to escalate to a supervisor to get someone to actually check for those backend processing errors? I've called three times and keep getting the same "everything looks normal" response. Also wondering if there's any specific language or terminology I should use when I call - like should I specifically mention "manual review flags" or "backend processing errors"? Really appreciate you sharing this because it gives me hope there's actually a solution!
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Miguel Alvarez
•@StellarSurfer this is so helpful! I'm dealing with the same thing right now - 2 weeks of "released" payments just sitting there. When you called, did you have to mention specific terms like "backend processing error" or "manual review" to get them to actually investigate? I've been getting the runaround with the standard "looks fine" response. Also @Justin Chang definitely try asking about manual review flags when you call - seems like that might be the issue based on what StellarSurfer experienced!
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MoonlightSonata
Ugh I'm dealing with this too! Been waiting almost 2 weeks now with payments showing "released" but nothing in my account. Called twice and both times got the same "everything looks good on our end" response. Reading through these comments is actually making me feel better knowing I'm not alone in this mess. Definitely going to try calling again tomorrow and specifically ask about manual review flags and backend processing errors like @StellarSurfer mentioned. This whole system is such a nightmare 😫
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Amara Adebayo
•@MoonlightSonata I feel you! Just went through this exact nightmare last month. When you call tomorrow, be super specific - ask them to check for "payment processing holds" and "manual review status" on your account. Don't let them brush you off with the standard response. I had to call 4 times before getting someone who actually dug deeper. Also document everything - rep names, case numbers, exact times you called. It's ridiculous we have to fight this hard just to get our own money! 🙄
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Giovanni Gallo
Same issue here! My payments have been stuck on "released" for 5 days now and I'm getting desperate. Reading all these comments makes me realize this is way more common than they let on. Definitely going to call tomorrow and specifically ask about manual review flags and backend processing errors like everyone's suggesting. Has anyone tried going to a local office in person instead of calling? Wondering if that might be more effective than dealing with the phone system nightmare. This whole situation is so stressful when you're already struggling financially 😰
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Mateo Martinez
•@Giovanni Gallo I actually tried going to a local office about 3 weeks ago for a similar issue and they told me I still had to call the main number - apparently they can t'access the payment system from the local offices anymore since they updated everything. Super frustrating! But definitely try the phone approach with the specific terms everyone mentioned. I m'planning to call again myself after reading @StellarSurfer s'experience. We shouldn t'have to become experts at navigating their broken system just to get our benefits! 😤
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James Martinez
This is happening to SO many people right now! I've been dealing with the same thing for the past week - three payments showing "released" but my bank account is still empty. After reading through all these comments, I'm definitely going to call tomorrow and specifically ask about manual review flags and backend processing errors like @StellarSurfer mentioned. It's crazy that we have to become detective investigators just to get our own benefits! Has anyone had luck with calling at a specific time of day? I've been trying in the mornings but wondering if afternoons might be better. This whole system is such a mess and it's causing so much unnecessary stress when people are already struggling 😔
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Marcus Williams
•@James Martinez I ve'had better luck calling right when they open at 8am - seems like the reps are fresher and more willing to actually help instead of rushing you off the phone. Also, after reading @StellarSurfer s'advice, I m'going to be way more persistent tomorrow. Don t'let them give you the standard everything "looks fine brush-off!" Ask specifically about payment processing holds, manual review status, and backend errors. Document everything too - rep names, times, what they tell you. It s'ridiculous we have to fight this hard but at least we re'not alone in this mess! 💪
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Morita Montoya
Just wanted to add my experience for anyone else dealing with this - I had the exact same issue last year where payments showed "released" for almost 3 weeks but never hit my account. Turns out there was some kind of security flag on my account that nobody mentioned until I got the right rep. What finally worked for me was calling and specifically asking them to check for "payment holds," "security reviews," and "processing flags" on my account. Don't let them give you the basic "everything looks good" response - ask them to actually pull up your payment details and check the status codes. Also, if the first rep can't help, politely ask for a supervisor or to have your case escalated. It's frustrating that we have to be so persistent but unfortunately that seems to be the only way to get real help with these payment issues. Hang in there everyone! 🙏
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