NY unemployment phone claim system rejecting my PIN - website also down completely

The NY unemployment system is experiencing some technical difficulties today. I just got off the phone with someone at NYSDOL after trying for 2 hours. They confirmed they're having issues with both the phone system and website due to a scheduled update that went wrong. They recommend trying again after 6pm when the maintenance should be complete. If you need to speak with an agent directly, I'd suggest using Claimyr (claimyr.com) - they helped me get through today despite the system issues. There's a video showing how it works at https://youtu.be/Rdqa1gKtxuE - basically helps you bypass the usual phone wait times.

same thing happening to me cant get in ANYWHERE!! this is the 3rd time this year the system crashed. ridiculous

This happens almost every time they do system updates. The NYSDOL never properly communicates these outages in advance, which is incredibly frustrating. A few things to try: 1. For the phone system, try entering your PIN very slowly with a pause between each digit 2. If you have any special characters in your website password, try a different password reset when the site is back up 3. Make sure to certify as soon as the system is back online - they do allow a grace period when system outages occur The good news is that your benefits won't be affected as long as you certify within 7 days of your regular certification day. And don't worry about the PIN errors - it won't lock you out during known system outages.

The website has been glitchy for me for weeks now, not just today. Sometimes I can get in after trying 5-6 times. Their whole system needs a complete overhaul if you ask me.

I just tried the website and it's working now for me. Maybe try clearing your cache or using incognito mode? That sometimes helps with the NY unemployment site loading issues.

This happens pretty regularly with the NY unemployment system. I've been on unemployment since January and I've learned some workarounds. If phone says PIN is wrong but you're certain it's correct, it usually means their system is having issues verifying PINs, not that yours is actually wrong. For the website, try using a mobile device with data (not wifi) - sometimes that works when regular browsers don't. Also, don't panic about certifying late. If it's due to a documented system outage, you can explain that when you finally get through and they'll backdate your certification. Just make sure to keep trying so you have evidence you attempted to certify on your regular day.

Update: The NYSDOL just posted on their Twitter account that the system should be fully operational again by 8pm tonight. They're extending the certification window by 24 hours for anyone affected by today's outage.

GUYS IT'S WORKING NOW!! I just got through on the phone system and was able to certify. My PIN worked fine this time. For anyone still having issues, keep trying - seems like they're slowly bringing everything back online!