NY unemployment payment released but not on debit card after 3 days - who to contact?

This happened to me last month! The automated system said released but took 4 days to show up on my card. KeyBank has a separate customer service line for NY unemployment debit cards: 1-866-295-2955. They can tell you if the payment is pending in their system. If KeyBank says they don't see it, THEN you need to contact NYSDOL directly about the missing payment.

If KeyBank doesn't see the payment, you definitely need to contact NYSDOL directly. There could be a system glitch where it shows released on their end but didn't actually process. The regular unemployment number is 1-888-209-8124, but good luck getting through - their wait times are ridiculous right now because of all the new claims from those seasonal layoffs in October.

I recently had this exact problem! After the release date it took a WHOLE WEEK to hit my card!! The system is so backed up right now. I'd wait at least 3-4 business days after the release date before panicking.

This is actually a common issue right now. The system will say "Released" but there's often a delay in the actual transfer to KeyBank. Here's what to do: 1. First, make sure your payment method hasn't changed in the system 2. Check that your KeyBank card is still active (not expired) 3. Verify your claim wasn't flagged for any reason (like unreported income) If all that checks out and it's been more than 3 business days, you need to speak with an actual claims specialist at NYSDOL. The regular unemployment line rarely connects you to the right person.

keybank IS THE WORST!!!! they hold our $$ hostage and nobody can reach nysdol to fix anything. system is BROKEN. i had same issue last yr and ended up having to go to my state assembly person's office for help. took 3 WEEKS to get MY MONEY!!!!

After trying for days to get through to NYSDOL about a similar issue (payment said released but never arrived), I finally used Claimyr to reach an agent. It connected me directly to a claims specialist who fixed my issue in minutes. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE and their website is claimyr.com. Totally worth it when you need to actually talk to someone at unemployment without waiting all day.

In my experience as someone who dealt with NY unemployment for 8 months, there are three possibilities when payments show as released but don't arrive: 1. Banking delay (usually 1-3 business days) 2. Payment was released but then put on hold (happened to me) 3. System glitch in the release process KeyBank saying they don't see it points to options 2 or 3, which means you need to speak with NYSDOL directly. The automated system won't tell you if there's a hold after release.

@OP - Did you try that Claimyr service I mentioned? I used it last week and got through in about 20 minutes. The agent told me there's been a processing delay with some payments due to a system update they did on 11/10. Might explain your situation.

Did u have to give them ur ssn and birth date and stuff to use that service? kinda sketchy to give personal info to a third party just to make a phone call no?

Just as a follow-up for anyone reading this thread in the future: when payments show as "Released" but don't arrive within 3 business days, always check with KeyBank first (1-866-295-2955), then contact NYSDOL directly. System glitches like this have become more common since their platform update in 2025.

Glad to hear you got it resolved! I'm dealing with a similar situation right now - my payment shows released from 11/13 but still nothing on my KeyBank card. Called KeyBank and they don't see any pending deposits either. Going to try that Claimyr service you mentioned since it sounds like there might be ongoing system issues with the batch releases. Thanks for sharing your experience and the step-by-step process you went through!

This thread has been super helpful! I'm actually in the exact same boat - payment showing released from 11/14 but KeyBank says no pending deposit. Based on what everyone's shared here, it sounds like there's definitely been system issues with batch releases since their platform update. I'm going to follow the same steps: call KeyBank first to confirm (already did), then use that Claimyr service to reach an actual NYSDOL agent. Really appreciate everyone sharing their experiences and the specific phone numbers/resources. It's so frustrating when the automated system says everything is fine but your money is nowhere to be found!

I'm dealing with this exact same issue right now! My payment has been showing "Released" since 11/16 but still nothing on my KeyBank card as of today. After reading through all these comments, it's clear this is a widespread problem with their system updates. I called KeyBank first like everyone suggested (1-866-295-2955) and they confirmed no pending deposits from NYSDOL. Really frustrating when you're counting on that money! Going to try the Claimyr service that several people mentioned since it seems like the only reliable way to actually reach a human at NYSDOL these days. Thanks to everyone who shared their experiences and solutions - this thread is a lifesaver for people dealing with these payment glitches!