How to send email attachment to NY unemployment for my grandmother?

ur supposed to use the secure message center in the account. thats what they told me

The NY DOL doesn't generally provide a direct email for attachments for security reasons. What specific document are they requesting? Different documents have different submission methods. Some need to be faxed, others uploaded through a specific section in the portal (not the regular message center).

For appeal documents, you need to go to the "My Documents" section in her online account, not the message center. There should be an option to upload documents there. Click on "Upload a Document" and you'll see drop-down options for document type where you can select "Appeal" or "Supporting Documentation." If that option isn't available, call the Appeals department directly at 518-402-0191. They can provide specific instructions for your grandmother's case.

I had the EXACT same problem last month!! The My Documents section didn't work for me either! I kept getting an error saying "file type not supported" even though I tried PDF, JPG, everything. So frustrating!!! I ended up having to fax everything which was a huge headache.

The NY DOL fax is 518-457-9378 for appeals but MAKE SURE you include her NY.gov ID and claim number on EVERY single page!! I sent 12 pages last year and they "lost" half of them because I only had her info on the cover sheet. The whole thing got denied and I had to start all over!! 😡😡

Have you tried calling them directly? I know it's nearly impossible to get through on the regular unemployment line, but I used Claimyr.com to reach an agent within minutes a few weeks ago. They have a service that connects you directly to an unemployment agent instead of waiting on hold for hours. They have a quick demo video here: https://youtu.be/Rdqa1gKtxuE The agent I spoke with gave me a direct email address where I could send my documents as attachments. It was something like ui.documents@labor.ny.gov but it might be different for appeals specifically.

Just to clarify, ui.documents@labor.ny.gov is NOT for sending sensitive documents. The DOL explicitly states not to send personal information to any email address, even if it looks official. This is for security reasons. For appeals specifically, use the "My Online Forms" section of your NY.gov account, not "My Documents." There should be an Appeals form there with document upload capabilities. If you still can't find it, call the dedicated Appeals line at 518-402-0191.

Actually i just remembered something - when I had trouble with the online forms I went to the local career center in person and they helped me submit everything right there! The lady was super nice and even made copies of all my stuff for free. Might be worth trying if your grandmother lives near one?

Honestly I wouldnt bother with all this online nonsense. I printed everything out and mailed it CERTIFIED so they had to sign for it. That way they cant say they didnt get it!!! The address is on the letter they sent her.

Update for 2025: The NY DOL recently updated their online portal. Now there's a specific section for appeals documents. From the main dashboard: 1. Click on "More Online Services" 2. Select "Upload Documents" 3. Choose "Appeal Documents" from the dropdown 4. You can attach up to 5 files (5MB max each) This change was made in January 2025, so some people might not be aware of it yet. This is now the preferred method for submitting appeal-related attachments.

That's amazing news that you got it figured out! For anyone else reading this thread in the future, it's worth noting that the NY DOL system can be really confusing with all the different sections. If you're ever stuck, the updated "More Online Services" > "Upload Documents" path that Riya mentioned seems to be the current best practice. I've bookmarked this thread because I know I'll probably need to help other family members with this stuff eventually. Good luck with your grandmother's appeal!

Just wanted to chime in as someone who works at a local One-Stop Career Center - we see this confusion A LOT! The NY DOL portal has gone through so many updates that even we sometimes have to hunt around to find where things moved. @Riya Sharma thanks for sharing that updated path - I'm going to pass that along to my colleagues so we can help folks more efficiently. One thing I always tell people is to take screenshots of each step when you successfully upload documents, just in case there are any technical glitches later. The system will usually give you a confirmation number too - definitely save that! And for anyone still having trouble, don't hesitate to visit your local career center. We're here to help and it's literally part of our job to navigate these systems with you.