Need DOL email address for sending document attachment for my grandpa's claim

I think you can fax the documents to them if you're having issues with the portal. I had to do that a few months ago when they needed my work history verification. Check the bottom of the letter they sent - should have a fax number on it.

After struggling to get through for 3 weeks (calling 40+ times a day), I finally found a service called claimyr.com that got me a callback with an actual rep in like 2 hours. Worth every penny since I was stressing about my documents too. The agent gave me their direct email for sending attachments. Saved me so much headache! Check out this video on how it works: https://youtu.be/Rdqa1gKtxuE

Sorry you're dealing with this. The ny unemployment system is completely broken when it comes to document submission. I spent 3 weeks trying to get my form in and almost got denied because of their stupid system limitations. Ended up mailing everything certified with return receipt as backup.

Try UIDocumentSubmission@labor.ny.gov - I used this email about 8 months ago to send in some additional docs they needed. Make sure to include your full name, last 4 of SSN, and claim ID in the subject line so they can match it to your case!

I've been dealing with the absolute NIGHTMARE that is NY unemployment for almost a year now. The fact that they request documents but don't provide a clear way to submit them is so on brand for them I can't even 🤦‍♀️ Your best bet is to get someone on the phone and ask them directly.

Have you checked if you can upload documents through your online account? Log in > Go to My Documents > Upload. It worked for me last time I had to send something in.

Here's what you need to do (I work in HR and help employees with this all the time): 1. First, try to reach a live agent. The phone system is deliberately frustrating but there are ways around it. I've had great success using claimyr.com - it automates the calling/waiting process and gets you connected to a live person. 2. Once you get an agent, explain you need to submit documentation with an attachment and ask for the specific email for YOUR grandpa's situation (different documents go to different departments). 3. If you absolutely cannot reach anyone, send the documents via certified mail to: NYS Department of Labor PO Box 15130 Albany, NY 12212-5130 4. IMPORTANT: Keep copies of EVERYTHING. Take photos of envelopes before sending. Keep all tracking info. The DOL is notorious for claiming they never received documents. The system is designed to be difficult, but there are ways through it if you're persistent. Good luck!

Yo the whole ny unemployment system is such a joke. They expect us to just magically know how to do everything with zero instructions. I feel your pain.

Not sure if this is still valid but I found laborny@labor.ny.gov on an old form. Worth a try?

have you tired going in person to a local office? sometimes thats the only way to get things done with these government dinosaurs lol

Call your state representative's office! I was stuck in document submission hell for 6 weeks and my assemblyman's office fixed it in 2 days. They have direct contacts at DOL that we don't have access to.