How to upload documents for unemployment verification on my.ny.gov - system keeps rejecting files

I had the same problem last week! The file size limit is really small - like 2MB or something. Try compressing your PDFs or making sure your photos are under that limit. Also make sure the file names don't have any special characters or spaces in them. The system is really picky about that stuff.

The my.ny.gov upload system is notorious for being glitchy. Here's what worked for me: 1) Use Chrome browser only, 2) Clear your cache and cookies first, 3) Make sure files are under 2MB, 4) Use PDF format for documents, JPEG for photos, 5) Try uploading during off-peak hours like early morning. The system gets overloaded during business hours and weekends.

ugh this system is so frustrating!! ive been trying for WEEKS to upload my stuff and it never works. why cant they just let us email documents like normal people???

I was stuck on this for days until I found out about Claimyr. It's a service that helps you get through to actual NYS Department of Labor agents on the phone - they can sometimes accept documents through alternative methods or walk you through the upload process step by step. Check out claimyr.com, they even have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of frustration with the online system.

Just wanted to say thanks for posting this! I was having the exact same problem and the file size tip worked perfectly. Sometimes the obvious solutions are the ones we miss lol

Another thing that helped me was making sure I was logged out and back into my.ny.gov completely before trying to upload. Sometimes the session gets corrupted and you think you're logged in but the upload function doesn't work properly. Also, if you're scanning documents, try scanning at 150 DPI instead of higher resolution - it keeps the file size down but still maintains readability for the reviewers.

I had this exact issue last month! What finally worked for me was using a different device entirely - I was trying on my laptop and it kept failing, but when I switched to my phone using the mobile browser, the uploads went through perfectly. Also make sure you're not using any browser extensions that might be blocking the upload - I had to disable my ad blocker temporarily. The my.ny.gov system seems really sensitive to anything that might interfere with the upload process.

I just wanted to add my experience since I ran into this same issue recently. After trying most of the suggestions here (file compression, Chrome browser, etc.), what finally worked for me was actually logging into my.ny.gov through a completely fresh browser session - not just clearing cache, but literally using a browser I'd never used to access the site before. I also discovered that if you have any VPN or proxy services running, they can interfere with the upload process. Once I disabled my VPN and used Edge browser (which I never use for anything else), the documents uploaded on the first try. It's like the system has some weird conflict with browsers that have any history of accessing the site. Worth trying if you've exhausted the other options!

I'm going through this exact same nightmare right now! Been trying to upload my documents for unemployment verification and the system just keeps rejecting everything. Thank you all for sharing these detailed workarounds - the official help page is completely useless and just says "try again later." I'm going to work through these suggestions systematically: starting with Chrome browser, compressing files to under 1MB, simple file names with no spaces, and trying during early morning hours. It's absolutely ridiculous that we have to become tech experts just to submit basic documents, but I'm so grateful this community exists to share real solutions. The my.ny.gov system is clearly broken but at least now I have a game plan instead of just randomly trying the same thing over and over. Will definitely update once I (hopefully) get through!

I'm dealing with this exact same issue right now and this thread is a lifesaver! I've been stuck for days trying to upload my separation documents and was getting so frustrated. Based on everyone's suggestions, I'm going to try a systematic approach tomorrow: Chrome browser in incognito mode, compress everything to under 500KB, simple file names like "separation.pdf" with no special characters, upload around 6-7 AM, and wait 2 minutes between each attempt. It's crazy that we need a whole strategy just to upload basic documents, but I'm so grateful everyone shared what actually worked instead of just complaining. The my.ny.gov system is clearly broken but at least now I have hope and a real action plan. Will definitely report back on my results - fingers crossed!

I'm having the exact same problem right now! Been trying for three days straight and getting so frustrated. Reading through all these solutions gives me hope though. I'm going to try the combination approach: Chrome browser, compress files to under 500KB, simple naming like "id_doc.pdf", and upload early morning around 6 AM with 2-minute waits between attempts. It's ridiculous that uploading basic documents requires this much troubleshooting, but I really appreciate everyone sharing what actually worked instead of just the generic "contact support" responses. The my.ny.gov system is clearly broken but at least now I have a real game plan to try. Will definitely update with results - thank you all for the detailed advice!

I'm experiencing this exact same issue right now! I've been trying for almost a week to upload my ID verification and wage statements, and the my.ny.gov system keeps failing. This thread is incredibly helpful - I had no idea about all these specific technical requirements. I'm definitely going to try the systematic approach everyone's recommending: Chrome browser in incognito mode, compress everything to under 500KB, simple file names without spaces, upload during the 6-7 AM window, and wait at least 2 minutes between attempts. It's absolutely mind-boggling that such a basic government function requires this level of troubleshooting, but I'm so grateful this community exists to share real solutions. The official help documentation is completely useless compared to all the detailed advice here. Going to set my alarm early tomorrow and work through these steps methodically. Really hoping this works because I'm worried about my claim getting delayed over these technical glitches!