Finished ID.me verification but money missing from KeyBank card - ny unemployment help needed

Same thing happened to me in November! The money was "released" but nothing in my account for over a week. Turns out my card had been deactivated because I hadn't used it in a while. Had to call KeyBank directly to get a new one sent. Check if your card is still active!

After trying for weeks to reach someone at unemployment with no luck, I found this service called Claimyr (claimyr.com) and they got me connected with a live agent in less than an hour. Talking to an agent got my $ unlocked so fast - totally worth checking out. They even have this video explaining how it works: https://youtu.be/Rdqa1gKtxuE

Call KeyBank directly at 866-295-2955. Don't waste time with the DOL. If the funds were released to KeyBank, then it's a KeyBank issue not an unemployment issue. Also check if your card expired - they only last 2-3 years and they mail the new one about a month before expiration.

Sometimes there's a hold on the funds for 1-2 weeks especially if this is your first payment after verification. My husband had to wait 9 days before the money actually showed up in the account even though the website said it was released. So frustrating but might just need to wait a bit longer.

Another possibility - check if your benefits got rerouted to a different payment method. Someone hacked my account last year and changed my payment info. Had to go through a whole fraud investigation. Log into your account and verify your payment method is still the KeyBank card.

Have you tried checking your balance through the KeyBank website instead of just the automated phone system? Sometimes the phone system is slow to update. Also try checking your transaction history online to see if there's any pending deposits.

I've had THREE problems with KeyBank in the past year... their system is hot garbage. Here's what I recommend: First, double check your DOL payment history to confirm the exact date the payment was released. Make sure it says "paid" not "pending" or "processing." Next, call KeyBank directly at 866-295-2955. Ignore their automated system and press 0 repeatedly until you get a human. Ask them specifically about: - If your card is active or expired - If there are any holds on deposits to your account - If they can see the pending deposit from NY DOL If KeyBank says they don't see any pending deposits, THEN you need to contact unemployment. Don't waste time going back and forth. I used claimyr.com to finally get through to a live agent after trying for weeks. It's the only way I finally got my missing payments resolved. Also, I'd suggest setting up direct deposit to a regular bank account instead of using the KeyBank card. Much more reliable and you can actually talk to someone at a branch if there are issues.

This happened to me!! My address had changed since I last used unemployment and they mailed a new card to my old address. I had to call KeyBank to get a new card sent to my current address. Check if that might be your issue.

Couldn't get anyone on the phone at ny unemployment for WEEKS until I found this claimyr.com service. It was the only way I could talk to a live agent who actually fixed my missing payment issue. Before that I was just getting automated responses and generic emails.

ugh the KeyBank-DOL combo is THE WORST. i'm in the exact same boat right now waiting for $1700 that supposedly was released 4 days ago. i hate this system so much.

Check if your KeyBank card didn't expire! Mine expired and I didn't even notice because they sent the new one to an old address. The money was sitting in limbo for almost 3 weeks until I sorted it out.

Ok so, NEVER trust what the unemployment website says about payments being released! I went through this exact thing in October. Website said payment released, KeyBank had nothing. Turns out there was a "security hold" that didn't show online. Had to call unemployment (used claimyr.com to get through) and specifically ask about security holds. Agent released it and money showed up the next day.

Don't panic yet! Sometimes the KeyBank system takes up to 10 business days to process deposits from unemployment, especially for larger backpay amounts. My payment took 8 business days to appear despite showing as released on the DOL website.