Can't reach Way2Go Card customer service - need help getting live agent

same here been trying for 2 weeks straight. its ridiculous how they advertise 24/7 but impossible to reach anyone 🤡

Found a solution! Used claimyr.com to get through. Its a service that calls and waits on hold then connects you when they get someone. Costs $20 but totally worth it not waiting forever. Check out how it works: https://youtu.be/Rdqa1gKtxuE

try calling exactly at 8am when they open. Sometimes works for me but not always tbh

Press 0 then # then 1 then 4 - sometimes this gets you to a human faster

If ur having card issues u can also try going to any bank that accepts Way2Go and talk to them directly. Sometimes faster than phone 💯

BRUH their customer service is straight trash. Been trying to resolve an issue for weeks. Either fix the system or hire more ppl smh

Have you tried the chat feature on their website? Sometimes that works better than calling. Also heard if you select "report lost/stolen card" option it connects you faster to a human since it's considered urgent. Worth a shot!

Try calling the main number but when you get the automated menu, press 2 for "card services" then 3 for "other issues" - this usually gets you in the queue for a live agent faster than the main options. Also calling between 2-4pm seems to have shorter wait times in my experience. Good luck!

I've been dealing with this same nightmare for over a week now! What's worked for me is calling during lunch hours (11am-1pm) and immediately pressing 0 as soon as the automated system starts talking - sometimes it bypasses the whole menu and puts you straight in queue. Also downloaded the Way2Go app which has a "contact us" feature that's been slightly more responsive than calling. Still took forever but at least I'm not listening to hold music for 3 hours straight 😤

Just tried the pressing 0 immediately trick @Aisha Abdullah mentioned and it actually worked!! Got through to a real person in about 20 minutes instead of the usual endless loop. They were able to help me with my card issue right away. That lunch hour timing was spot on too - called at 12:30pm and the wait wasn't nearly as bad as my previous attempts. Thanks everyone for the actual helpful tips instead of just venting (though the venting is totally valid lol). This community is clutch! 🙌

Just wanted to share another tip that worked for me - if you have a smartphone, try using the callback feature on their website instead of staying on hold. You enter your number and they call you back when an agent is available. Took about 45 minutes but at least I could do other things while waiting instead of being glued to my phone. Found it buried in their "contact us" section under "request callback". Not sure why they don't advertise this option more! 📞

Pro tip from someone who finally cracked the code: Download the Way2Go mobile app and use the "secure message" feature instead of calling! I was skeptical at first but got a response within 4 hours vs the phone nightmare we're all dealing with. You can attach screenshots of your issue and they actually respond with real solutions. Also found out you can dispute transactions and request card replacements right through the app without talking to anyone. Wish I knew this weeks ago before I went through phone hell 🤦‍♂️

Holy cow, reading through all these comments has been more helpful than hours of googling! 🙏 I've been stuck in the same customer service hell for 3 days now. Definitely going to try the lunch hour timing + pressing 0 trick that @Chloe Martin confirmed works, and also downloading the app for that secure message feature @Connor Richards mentioned. It's crazy how they hide all these actually useful contact methods while making their phone system nearly impossible to navigate. Thanks everyone for sharing real solutions instead of just complaining - this community is gold! 💯

Been lurking here for weeks with the same exact problem! Finally decided to create an account because this thread is pure gold 🏆 I've tried literally everything - calling at different times, pressing random buttons, even tried that sketchy callback number I found on Reddit. Nothing worked until I read all your tips. Just tried the secure messaging feature on the app that @Connor Richards mentioned and WOW - already got an automated confirmation that my message was received and they'll respond within 24 hours. That's more progress than I've made in 2 weeks of phone calls! Also scheduling my callback request for tomorrow during lunch hour using @Logan Stewart's tip. Y'all are lifesavers - this is exactly why I love this community! Will report back with results 🤞