New York Unemployment

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  • Redial until on hold
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If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Mason Lopez

Based on what you've described, this sounds like your claim might be stuck in adjudication, which happens when there's a question about your eligibility that needs to be resolved before payments can be released. Since September 2025 is an unusually long wait even by current standards, I recommend taking several actions simultaneously: 1. Follow the advice about contacting your state representative - this is often the fastest route 2. File the UI-640 hardship form as mentioned above 3. If you haven't already, check if there are any issues flagged on your account that require documentation 4. Make sure you've properly completed all quarterly recertifications You mentioned speaking with someone in October who said they would advance your claim. Request the name and ID number of any representative you speak with in the future, and note the date and time of the call. This creates accountability. I hope you get this resolved quickly before your car situation becomes worse.

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Melina Haruko

Thank you so much for this information! I think you're right about it being stuck in adjudication, although no one has told me why or what information they need. I'll definitely start keeping better records of who I speak with. I've completed all the quarterly recertifications properly, so it's not that. I'm going to try all these suggestions tomorrow. Really appreciate everyone's help!

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Dallas Villalobos

Just checking back - have you had any luck with any of these suggestions? The car repossession situation is concerning and time-sensitive. If you've tried contacting your assembly member but haven't heard back, sometimes your county's legal aid society can help with unemployment issues as well.

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Melina Haruko

I've been trying everything! I contacted my assembly member's office yesterday and they took all my information and said they'd reach out to their DOL contact. I also filled out that hardship form and uploaded a copy of the repossession warning. I'm going to try that Claimyr service today because I really can't wait much longer. I'll update once I have news. Thank you all so much for your help during this stressful time.

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Mia Rodriguez

Update: Just got a letter saying I need to do a phone interview with a claims examiner next Tuesday. Getting nervous but at least something's happening. Thanks for all the advice everyone!

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Logan Scott

That's actually good news - it means your claim is moving forward. For the interview: 1. Be honest but concise 2. Stick to facts, not emotions 3. Explain clearly that you followed proper call-out procedures 4. Emphasize your good attendance record before this incident 5. Have documentation of the emergency ready to fax/email if requested 6. Mention that your union filed a grievance Good luck! Many claims with similar circumstances get approved.

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Harper Hill

This reminds me of when my dad got fired from his trucking job after 12 years because he missed two days when there was that huge snowstorm in 2024. He did everything right but they still gave him a hard time with unemployment. He finally got approved but then they underpaid him for like 6 months until he got it fixed. The system is so broken... hope you have better luck than he did!

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Justin Chang

Quick update on processing times - I've noticed from forums and my own experience that NYSDOL seems to be moving faster on BYE reapplications in 2025 compared to last year. Several people reported 10-14 day processing times recently, which is better than the 3-4 weeks that was common before. I think they've streamlined their verification process. That said, always plan for longer just in case your claim needs additional review.

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Wesley Hallow

This gives me some hope! Today is day 5 since I submitted my reapplication, so maybe I'll see movement next week. I'll definitely keep certifying and checking my messages every day. Thanks for the positive update!

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Dylan Baskin

Has anyone had their weekly benefit amount change after reapplying at BYE? I'm worried mine might go down since I worked less this past year.

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Chad Winthrope

Yes, this is a common concern. Your benefit amount is recalculated based on your base period wages when you reapply after a BYE date. If you worked fewer hours or earned less during your new base period compared to your previous one, your weekly benefit amount could indeed decrease. Conversely, if you earned more, it could increase. The system calculates this automatically based on reported wages from your employers.

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Wesley Hallow

I'm actually wondering about this too. My hours were reduced for part of last year before I was laid off completely. Does anyone know if partial employment during the base period affects the calculation?

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Chloe Delgado

One final tip: create a work search record system right from the start. NY requires 3 work search activities per week, and while they don't ask for proof with every certification, they can audit you at any time. I use a simple spreadsheet with columns for date, company name, position, application method, contact info, and follow-up notes. If you get audited and can't show your work search records, you might have to pay back benefits. Better to start organized than scramble later.

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Charlie Yang

That's a great idea. I'll set up a spreadsheet today. Does attending job fairs count as a work search activity? There's one happening next week that I was planning to go to.

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Grace Patel

Yes, attending job fairs absolutely counts as a work search activity! Other qualifying activities include: • Submitting job applications/resumes • Having job interviews • Registering with employment agencies • Meeting with career counselors • Taking civil service exams • Networking events specifically for job search • Creating profiles on job boards like Indeed/LinkedIn • Taking workshops through NY Career Centers Just make sure you document everything with dates, names of events/companies, and any contacts you made.

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Charlie Yang

Wow, that's really helpful. I didn't realize so many different things counted! I've updated my résumé today and will be uploading it to a few job sites. Sounds like I can count those as work search activities too. Thanks again everyone for all your help! I feel much less overwhelmed now.

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Savanna Franklin

try calling right when they open in the morning thats how i finally got thru

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Alice Pierce

This is good advice. For anyone dealing with NY unemployment phone issues, their call center opens at 8:00 AM Monday through Friday. Calling between 8:00-8:30 AM gives you the best chance of getting through. Thursday and Friday tend to be slightly less busy than Monday-Wednesday.

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Butch Sledgehammer

UPDATE: I finally got through to someone! I used that Claimyr service and got connected to an agent in about an hour. Turns out when I reported my one day of work, some flag got triggered in the system that put my claim on hold. The agent was able to see that it was just a temporary job and immediately reactivated my claim. She said my payments should resume with my next certification on Sunday. Such a relief! Thanks everyone for your help.

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Sergio Neal

Excellent! Glad to hear you got it resolved. This is a common issue that unfortunately requires speaking with an actual representative. For future reference, anytime you have unusual work patterns (one-day jobs, etc.), it's a good idea to call and speak with someone to make sure your claim stays active.

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Leslie Parker

So happy for you! The system is SO broken. Makes me mad they put you through all this stress for literally ONE DAY of work. At least you got it fixed before rent was due!

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KingKongZilla

UPDATE: I finally got through to someone who could actually help! Used that Claimyr service (thanks for recommending it!) and got connected to an agent in about 15 minutes. The agent confirmed my correction was sitting in a review queue and hadn't been fully processed. They escalated it to a supervisor who approved it while I was on the phone. Payment should be released tomorrow! So relieved right now.

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Amaya Watson

Great to hear! For anyone else facing similar issues, always request to speak with a claims specialist or supervisor who has the authority to approve pending corrections. Regular agents often can only see the status but can't take action on these types of holds.

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Maya Jackson

Make sure you check that it ACTUALLY comes through tomorrow. Don't trust what they say until you see the money in your account!

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KingKongZilla

FINAL UPDATE: The money hit my account this morning! For anyone else who makes a certification mistake - make sure you speak with someone who can actually approve the correction, not just submit it. Regular agents seem to give standard timeframes that aren't accurate for these special cases. Huge relief to finally have this resolved.

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Rebecca Johnston

Thanks for updating us. This is useful information for others. With certification corrections that involve work refusal flags, always make sure you're speaking with someone who has authorization to actually approve the correction, not just log that a correction is needed. Glad everything worked out for you!

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Jenna Sloan

Same thing happened to me but my hold was for 12 weeks!!! I had to borrow money from everyone I knew. Its ridiculous how they leave ppl hanging like this. I used that Claimyr service someone mentioned above and it actually worked - got through to someone who explained what was happening with my claim. Still took forever but at least I understood what was going on.

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Kiara Greene

yeah the system is broken. took me 4 months to get my money and i almost got evicted

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Joy Olmedo

Update: I spoke with a DOL rep today after using that Claimyr service (it actually worked!). They explained that I should continue certifying weekly but answer truthfully about my availability after giving birth. My claim will stay open, but benefits will pause while I'm medically unable to work. Once my doctor clears me, I can resume benefits without having to reapply. The 10-week investigation is still ongoing separately from this. Thank you all for your help and advice!

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Raul Neal

Excellent! Glad you got clear information. Make sure to upload your doctor's note when you get cleared to return to work. And congratulations on your upcoming arrival!

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Sofia Price

my brother works at the DOL and he says the extra 300 is definitely ending in sept unless congress does something which they probly wont

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Mateo Warren

Your brother is correct. The September 4, 2025 end date for the $300 supplement is set in federal law, and there hasn't been any serious discussion about extending it beyond that date.

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Lydia Bailey

Update: I finally got through to someone at DOL! They confirmed I'm being transferred to Extended Benefits automatically and will continue receiving payments including the $300 extra until September when that program ends. They said the 0 effective days is just showing I've used all my regular UI, but the system continues payments under the extension. Thanks everyone for your help!

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Fatima Al-Maktoum

UPDATE: My 1099-G just appeared in my account today (Jan 29)! For anyone else waiting, check your NY.gov account under Unemployment Services, then look for 1099-G Information. Mine shows the correct amount too, thankfully.

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Sofia Gutierrez

just checked and mine is there too! thx for the update

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StarSurfer

Mine's there too! And it actually looks correct this time! Such a relief!

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Ava Martinez

By the way, if anyone needs previous years' 1099-Gs, they keep them in the same section of your account. I was able to download my 2020, 2021, and 2022 forms all at once when I needed them for a mortgage application last month. Just click on the year you need.

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Fatima Al-Maktoum

That's super helpful to know! I might need my previous forms too for my mortgage application. Thanks!

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Aisha Abdullah

Exactly right. The poor interface design creates confusion by putting these elements near each other. The NY system tends to take 2-3 weeks to finalize a new WBA calculation, sometimes longer if there are wage verification issues. But the $0 overpayment fields are completely unrelated to that process.

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StarStrider

Thank you all so much for the help! I can finally relax a bit knowing those fields are normal and don't mean I'll automatically owe something. I'll keep certifying weekly and I took screenshots of everything just in case. I really appreciate everyone taking the time to explain this!

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