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New York Unemployment

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Mateo Martinez

Waiting since August for ny unemployment decision - need complaint number

Been waiting for a decision on my claim since August 12th and getting nowhere. Every time I call they say 'its assigned to someone' but apparently that person is moving at glacial speed. I've called like 8 times and get the same robotic response - 'still working on it'. How is it possible to take 3+ months to make a decision? My bills are piling up, I'm borrowing money from family to survive. Does anyone know a specific number where I can file a formal complaint? The regular helpline is useless.

You can file a complaint with the NY Department of Labor Inspector General. They oversee the unemployment system and investigate complaints about poor service or long delays. Here's their number: 1-800-367-4448. They helped my brother when his claim was stuck for months.

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AstroAlpha

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Save your breath. I tried them and they just sent me back to the regular unemployment line. Complete waste of time 😒

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It might depend on your specific situation. They were helpful for my brother, but your experience might vary. Worth a try at least.

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Yara Khoury

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KEEP DETAILED RECORDS OF EVERYTHING! Every call, who you spoke to, what they said, the time and date. If you end up having to escalate to legal action or a complaint to the governor's office, having this documentation is super important. I learned this the hard way.

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Amina Sy

Someone stole my identity for ny unemployment benefits and now IRS wants me to pay taxes on it

I lost my job in March 2020 and filed for unemployment in April. After submitting my application, I received a confirmation email saying I was approved. After waiting 3 weeks without receiving any payments, I finally got through to someone at unemployment. The rep asked me to login to my account while on the phone, but the system wouldn't let me access it saying my social security number was already associated with another account. She gave me the username linked to my SSN, and when I logged in, I saw it had a completely different address, phone number, and contact info than mine. Every time I tried to update the information, the system would kick me out. I called again and explained the situation, and was told to file a fraud report. I did that and got an email saying they would investigate and that I shouldn't contact them further about it. Just last week, I got a letter from the IRS saying I received approximately $14,500 in unemployment benefits that I need to pay taxes on (about $1,450). I never saw a penny of those benefits! I tried logging into the unemployment portal again, but it still says my SSN is linked to another account. What am I supposed to do now? This is insane.

Luca Ferrari

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yall notice how much worse this is getting? my whole facebook feed is people dealing with unemployment fraud lately 😩 something big is happening with identity theft rings

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Nia Wilson

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I read somewhere that there are organized crime groups specifically targeting unemployment systems because they were so overwhelmed during COVID they didn't have proper security protocols. Scary stuff.

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Nia Wilson

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Hey, ID theft investigator here. I don't normally post but your situation is unfortunately common. Beyond what others have suggested (FTC report, IRS contact, etc.) make sure you're documenting EVERYTHING. Take screenshots of the account with the wrong info, save all emails and letters, and record details of every phone call (date, time, who you spoke with, what was discussed). This documentation will be crucial if this drags on or if you need to escalate further. Also, check if your employer offers any identity protection services as a benefit - many do now.

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Amina Sy

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Thank you for weighing in with your expertise. I hadn't thought about checking with my current employer for identity protection services - that's a great tip.

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Ethan Wilson

Missing one payment from NY unemployment backpay - calling for weeks with no results

Got an email back in April saying my backpay was approved, but they're still missing one payment from when I received all my other backpay from late 2021. I've been calling almost every day for the past 3 weeks and keep getting the same response: "We're working on it." This is getting ridiculous. I'm short about $580 that they owe me and nobody seems to be able to actually help. I've spoken to at least 7 different agents who all promise to "make a note" or "escalate" but nothing changes. Has anyone successfully resolved a missing payment issue? Should I be asking for a supervisor or banking unit specifically? I'm beyond frustrated at this point.

Anyone have any luck filing a formal complaint with the NY Dept of Labor Commissioner's office? I'm considering it for my missing payments.

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I tried this route. Got a generic response after 3 weeks saying they'd "look into it" and then nothing. Total waste of time.

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Ugh that's disappointing but not surprising 😑 The whole system is designed to make us give up

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Dmitry Petrov

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My bf was in the same situation and finally got it resolved by going IN PERSON to a Department of Labor office! Not many people realize you can do this. He went to the one in Brooklyn and spoke to someone face to face.

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Dmitry Petrov

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Most locations are open 8:30-4:30 but GET THERE EARLY. Like 7:30am early. They only take a certain number of people each day. No appointment system that I know of.

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Jamal Brown

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not all offices handle unemployment FYI! call ahead to make sure. some are just for job search assistance

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Freya Pedersen

Finally saw 'payment pending' after submitting ID docs - how long for ny unemployment backpay to arrive?

After weeks of nothing but frustration, I got a call from NY unemployment yesterday afternoon telling me I needed to upload some missing documentation (had to provide proof of previous employment). The rep told me once I submitted that, everything would be processed. I uploaded it last night around 9pm, and just checked my account this morning to see the 'payment pending' status finally showing up! Huge relief. Should I get backpay from when I initially filed 7 weeks ago (except for the waiting week)? For anyone who's been through this already - how many days did it take for your backpay to actually hit your account after seeing the 'payment pending' message? Really hoping this nightmare is almost over.

Dylan Cooper

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So tired of ppl complaing about the NY unemployment system... we're in a pandemic ppl!!! They're doing their best with outdated systems. Be patient ffs

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StarSailor

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easy to say "be patient" when ur not about to be evicted... some of us need our $ now not whenever they feel like processing it

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Dylan Cooper

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I get it's frustrating but the people working there are just doing their jobs. The SYSTEM is broken not the workers

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Dmitry Ivanov

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call them back if u dont see the $$ in 5 business days. dont wait around hoping. I had to call to get my payment pushed thru - system glitc was holding it up. Use claimyr.com if u cant get thru on phones

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Nia Harris

Been trying to reach NY unemployment for over two weeks with no luck - any working numbers?

I lost my job at the end of June and filed for unemployment right away. Been trying to get through to someone at ny unemployment for almost three weeks now and it's driving me insane. I've called the main number like 40+ times and either get disconnected or stuck on hold forever until the system hangs up on me. I've tried calling at different times - early morning, late afternoon, even right when they open. Nothing works. I need to talk to someone because there's an issue with my claim that I can't fix online. Has anyone managed to actually reach a human being recently? Is there another number that actually works? This is seriously making me lose my mind.

Malik Davis

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What time zone are you in? I found out that they actually list their hours in Eastern time, but their system sometimes interacts weird with other time zones. Try calling based on Eastern time zone opening hours.

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Nia Harris

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I'm in NY so same time zone. But good tip for others!

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Have you tried using the callback service at claimyr.com? I was in the exact same situation - couldn't get through for weeks, needed to verify my identity to get my money. Used their service and had a callback with an actual agent in under 4 hours. Just sharing what worked for me after all that frustration.

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No joke, this actually works. It's not a hack - they just have technology that keeps dialing and navigating the phone tree until they get through, then they connect you. Saved me weeks of frustration.

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Ravi Gupta

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So I was about to throw my phone after 3 hours on hold when my brother told me about this. Got a call back in 2 hours with an actual rep on the line. Fixed my issue in 10 minutes. Sometimes you gotta try new things when the system is broken.

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