Contact your state assembly person or senator! Seriously, this worked for me when I had issues. Their offices have direct contacts at unemployment and can often get things fixed when you can't get through the normal channels.

yo this happened to me 2! ny unemployment system is straight garbage. biggest thing that helped me was using claimyr to get through to an agent (regular phone lines are impossible). once i talked to someone they explained i'd hit my maximum benefit amount even tho my end date was later. stupid system design fr 👎

Don't even bother trying to call. The NY unemployment phone system is hell and you'll wait for hours just to get hung up on. Trust me, with a holiday delay your payment will process - just a day later than usual.

First time? 😂 Welcome to the wonderful world of government efficiency! Every holiday means an extra day of waiting. Buckle up and plan accordingly.

So many people dealing with this right now! My theory is that all our data that got leaked in various breaches over the years is finally coming back to haunt us. Unemployment fraud is apparently super profitable for scammers right now.

Y'all I'm an accountant and I see this ALL THE TIME with my clients. Here's what you need to know: 1) This is a MASSIVE problem right now with NY unemployment specifically 2) Document everything and act fast 3) You'll need to file IRS form 14039 (Identity Theft Affidavit) 4) Get an IP PIN from the IRS for future tax filings 5) When/if you get a 1099-G form for benefits you didn't receive, you must dispute it 6) Consider freezing your credit with all bureaus The NY unemployment system is completely overwhelmed with these cases. Their phone system is designed to frustrate you into giving up. Keep detailed records of every attempt to contact them. The most reliable way to actually reach a human is through claimyr.com - it's a service that navigates the phone tree and waits on hold, then calls you when a real person answers. Several of my clients have successfully used it to resolve unemployment fraud issues.

had this same nightmare last week!!! after trying EVERYTHING, i finally used claimyr.com and got through to an agent who fixed it in 5 minutes. it was the only thing that worked after days of frustration

if ur unable to certify bcuz of the lockout, document EVERYTHING. dates/times u tried to login, screenshots of errors, when u called, etc. once u get it fixed they can do back payments but u need proof u were trying

Ugh dealing with NY unemployment is like stepping back into 1995 internet. Their whole system runs on technology from the dark ages 💀

went through similar BS last year. ended up having to fax (yes, FAX) my information to them because the online system was broken. might be worth trying that route if you can find a fax service.