NY unemployment website freezing when submitting part-time work info on questionnaire

Yep, same thing happened to me last month! The system is broken AF. I tried calling but waited over 2 hours and got disconnected.

After spending hours going in circles with ny unemployment's website, I found a service called Claimyr (claimyr.com) that helped me get through to an actual human. They called and waited on hold for me, then connected me to an agent who fixed everything in 10 mins. Talking to a real person was the only way I got my issue resolved and my benefits flowing again. Check out this video too https://youtu.be/Rdqa1gKtxuE

There's a weird workaround I found. Go to the questionnaire, but DON'T fill it out completely. Leave the zip code blank, then go back and fill it in right before submitting. For some reason this worked for me after like 20 failed attempts. The NY unemployment site seems to have a bug with form validation that causes it to loop.

Try using Internet Explorer (if u still have it). The site was built on ancient technology and sometimes the newer browsers cause problems with submission forms.

I work in IT and this sounds like a session timeout issue. The NY system probably has a really short inactivity timer that expires while you're filling out the form. Try filling everything out super fast (like have all your info ready beforehand) and submit immediately. Don't pause while filling it out.

Look I'm just gonna say it - the unemployment system is DESIGNED to be frustrating. They make it hard on purpose so people give up. I've dealt with the NY unemployment system for months and it's not incompetence, it's by design.

Ok here's what worked for me with this EXACT problem (had it back in April). You need to disable ALL browser extensions completely. Then clear cache AND cookies. Use a private/incognito window. And most importantly - don't use autofill for ANY fields. Type everything manually. For some reason the autofill triggers the refresh loop in their system.

Honestly your best bet is to speak with a actual rep. I recommend using claimyr.com - had a similar problem and banging my head against the wall for weeks. They got me through to someone who fixed it in minutes. Best decision I made during my unemployment nightmare.

Did you try reporting it with weekly certification instead of the new hire questionnaire? Sometimes that route works better.

Take screenshots every time you try to submit. Document everything. If they try to come after you for "not reporting" you'll have evidence you tried. NY unemployment is notorious for placing the blame on claimants.

Whatever you do, don't just give up and ignore it. My coworker did that and ended up with a $7200 overpayment bill because they said she didn't report income properly. The NY unemployment system is brutal with their "fraud" penalties.

Have you tried using a different device entirely? Sometimes the mobile version of the site works when desktop is bugging out. The phone app is surprisingly better than the website for some functions.

This is a well-documented issue with the NY unemployment system that's been happening since they updated their portal in September. The tech team knows about it but hasn't prioritized fixing it. Here's what you need to do: 1) Call them directly - but good luck getting through normal channels 2) Try the alternative reporting method: go to "weekly certification" instead of the questionnaire and report your part-time work there 3) Document every attempt with screenshots and dates/times 4) If all else fails, I had success using claimyr.com to get through to a live agent who manually entered my information The issue is related to their form validation system - it's incorrectly handling specific character inputs and causing an infinite loop. Some agents can override the system on their end. I was in your exact situation about two months ago and nearly lost my benefits because of their technical issues. Don't give up!

omg i thought it was just me!!!!! been dealing with this for 2 weeks and pulling my hair out. called 76 times last week and couldn't get through. NY unemployment is a JOKE

Has anyone tried contacting their state representative about these issues? I've heard some people had success getting unemployment problems fixed by reaching out to their assembly member's office.

So wait im confused, are you trying to report a new job through the new hire portal, or are you just trying to report part-time income for your weekly certification? Those are two different things and use different systems.

I fixed this issue by completely wiping all my browser data (not just cache but EVERYTHING) and then doing it in incognito mode at exactly 8am when their system is freshly reset for the day. Sounds crazy but it worked.

Ugh dealing with NY unemployment is like stepping back into 1995 internet. Their whole system runs on technology from the dark ages 💀

went through similar BS last year. ended up having to fax (yes, FAX) my information to them because the online system was broken. might be worth trying that route if you can find a fax service.