NY unemployment website won't let me upload my resume - keeps timing out

Yup, same issue on my end since Tuesday night. Tried uploading my resume multiple times but the site kept freezing. I think theres some site maintenance going on that they didnt bother to tell anyone about... typical. 🙄

I found a service that helped me bypass all the NY unemployment phone game nonsense. I used claimyr.com and they called the unemployment office, waited on hold for me, then connected me with an agent when they picked up. Talking to an agent got my resume uploaded and my benefits flowing again immediately! Check out this video for more info: https://youtu.be/Rdqa1gKtxuE

The website ALWAYS seems to have issues when there's a deadline coming up. Like clockwork. Almost like they don't want to pay us 😒

Try using Microsoft Edge browser. For some reason it worked for me when nothing else did. Their site is optimized weird.

It's not just you. The whole system is a dumpster fire rn. I've been trying to certify for 3 days and keep getting error messages. My friend said there was an announcement buried somewhere on their Twitter about system updates happening this week. Why they couldn't put that on the main page is beyond me.

Here's a comprehensive guide to dealing with NY unemployment website issues based on my experience (I was in your exact position last month): First, try these technical fixes: - Use incognito/private browsing mode - Try during off-peak hours (early morning or late night) - Make sure your resume file is under 1MB and in .doc or .pdf format only - Disable any VPN or adblockers If that doesn't work, document your attempts with screenshots showing dates/times. This creates a paper trail showing you tried to comply with requirements. For immediate resolution, your best bet is speaking with a live agent. After wasting days on hold, I used claimyr.com and had my issue resolved in one day. They call unemployment for you, wait on hold, then connect you with an agent. If all else fails, contact your state representative's office. They often have direct channels to unemployment office staff. Don't panic about the Friday deadline - if you can document that you tried to upload but the system failed, they cannot penalize you for their technical issues. Hope this helps!

call the office directly!!!!! thats what i had to do when i couldnt upload my work search proof last month. the website is garbage but the phone people can help

Someone on another thread said they're doing system maintenance this week. Supposedly it'll be back up on Thursday. Not sure if that's true tho.

Why do they make everything so damn difficult? It's almost like they WANT people to miss deadlines so they can cut benefits. The whole system needs to be rebuilt from scratch.

Have you tried accessing the site from a library computer? Sometimes public networks work better with government sites for some weird reason. That's what worked for me.

I FIXED THIS YESTERDAY!!! Go to your browser settings and clear cookies SPECIFICALLY for ny.gov domains. Then restart your browser. For some reason they have a cookie issue that causes the timeout. Worked for me after nothing else would!

When all else fails with NY unemployment website issues, I just use claimyr.com to get an actual human on the phone. Been using them for months whenever I have issues and it's saved me so much time and frustration.

Ugh, I'm dealing with this right now too. Their whole system crashed when I was halfway through uploading my documents. Been trying for 2 days. This is ridiculous.

Anyone try using a different file format? Maybe convert your resume to plain text or a different version of PDF? I've had issues in the past where their system didn't like certain file formats even though they were technically acceptable.

I swear they do this on purpose right before deadlines to reduce how many people can claim benefits. It's a broken system designed to be broken. 😤

Try calling the alternate number: 1-888-209-8124. Their main line is always jammed but sometimes this one has shorter wait times.