New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Yuki Ito

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Just wanted to follow up - were you able to get through using any of these methods? The waiting week credit issue is specifically mentioned in DOL guidance as requiring specialist assistance, which is why it forces you into the phone queue. For those still struggling, document each call attempt (date/time) in case you need to show you were actively trying to resolve the issue.

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That's awesome that you got through! I'm still stuck in the same situation - been trying for over a week now. Just signed up for Claimyr based on your success story. Quick question - did they charge you upfront or only after they successfully connected you to a rep? And did you have to stay by your phone the whole time or could you go about your day?

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Steven Adams

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@Isabella Oliveira They only charge after you successfully connect with a rep - no upfront payment! You can definitely go about your day. They send you text updates on your position in queue, and when it s'your turn they call you first to make sure you re'available before connecting you to the DOL rep. I was able to run errands and just kept my phone with me. Super convenient compared to sitting by the phone hitting redial all day!

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I'm dealing with the exact same waiting week issue right now! It's so frustrating that they force you to call for something that should be automated. Reading through all these suggestions gives me hope though. I'm going to try the Wednesday 10:30am strategy first since that seems like solid insider info, and if that doesn't work I'll definitely look into Claimyr. The fact that multiple people here got through using different methods makes me feel like there's actually a light at the end of the tunnel. Thanks everyone for sharing your experiences - this community is a lifesaver when dealing with these government systems!

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@Anastasia Kozlov Welcome to the struggle! I went through this exact same nightmare about 6 months ago. One thing I d'add to the great advice already here - if you do try calling on Wednesday at 10:30am like Carmen s'brother suggested, have your claim information ready to go social (security number, PIN, employer details because) once you get through, they ll'want to verify everything quickly. Also keep a notepad handy to write down any reference numbers they give you. The whole process moves fast once you actually reach someone. Good luck - you ve'got this! 💪

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@Anastasia Kozlov I just went through this exact same situation last week! Pro tip - when you do get through and (you will! ,)ask the rep to also check if there are any other pending issues on your account while you have them on the line. I found out I had a minor address verification flag that would have caused problems later. Also, once they process your waiting week credit, you might see a brief delay before you can certify online - don t'panic! It usually updates within 2-4 hours. The rep told me this is normal as their systems sync up. Hang in there, the relief when you finally get it resolved is amazing!

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QuantumQuasar

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Don't wait any longer OP. Even if you can only get 4 weeks backdated, that's still something. Plus you'll be eligible for benefits going forward. The weekly benefit amount in NY can be up to $504 so every week you delay costs you money. File online at my.ny.gov and start your weekly claims as soon as your claim is processed.

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Amina Toure

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I went through something similar last year - waited about 6 weeks to file thinking I'd land something quickly. The 4 week backdate limit is real and it stings, but here's what I learned: file your claim ASAP and be prepared for the phone interview where they'll ask about the delay. When I explained that I was actively job searching and didn't realize the urgency of filing immediately, they were understanding but still couldn't go beyond the 4 weeks. The good news is once you're approved, the weekly benefits really help while you continue your job search. Also make sure you're meeting the work search requirements - you need to document your job search activities each week. Don't let this delay cost you any more potential benefits!

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Sean Doyle

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Thanks for sharing your experience @Amina Toure - it s'helpful to hear from someone who went through this. Quick question about the work search requirements - how many job applications do you need to document each week? And do they actually check up on this or is it more of an honor system? I want to make sure I m'doing everything right when I file my claim.

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just a heads up that once your regular UI runs out theres no more extensions like there were during covid. so make sure you're really looking for work and not just going through the motions

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Yeah I've been applying to jobs but the market is tough right now. Hoping to find something before my 26 weeks are up.

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Rajan Walker

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One thing to also keep in mind is that your benefit year has an end date regardless of your balance. Even if you still have money left, your claim expires exactly one year from when you first filed. You can find this date on your monetary determination letter or in your online account. So if you filed in June 2024, your claim ends in June 2025 no matter what. This caught me off guard when I was on unemployment a few years back - I thought I could just keep collecting until the money ran out, but the year limit hit first.

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Abby Marshall

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Oh wow, I had no idea about the one year limit! That's really important to know. So even if someone is careful with their spending and has money left in their account, they could still lose benefits just because a year passed? That seems like something NYS Department of Labor should make more clear upfront.

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I'm so glad I found this thread! Just filed my unemployment claim 5 days ago and was already starting to get anxious about not hearing anything yet. Reading everyone's experiences here is incredibly reassuring - I had no idea that 2-3 weeks was the normal processing timeline. Like many of you, this is my first time applying for unemployment benefits and I've been checking my my.ny.gov account multiple times a day wondering if something was wrong. I was also laid off due to company downsizing, so it sounds like I'm in a similar straightforward situation as most people here. Definitely going to sign up for that informed delivery service - what a smart tip! It's amazing how much better I feel knowing that "claim under review" status is completely normal at this stage and that I'm not alone in this waiting process. Going to try to be more patient and limit my account checking to once daily. Thanks everyone for sharing your timelines and experiences - this community support makes such a difference during an already stressful time!

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Sophia Carson

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@Anderson Prospero Welcome to the waiting club! 5 days is still super early in the process, so you re'actually in a great spot timeline-wise. It s'so smart that you found this thread early on - I wish I had known about the 2-3 week processing time from the beginning instead of panicking after just a few days. Since you re'also dealing with a company downsizing situation, you re'definitely in good company here with a straightforward case that should process smoothly. The informed delivery tip really is a game changer for peace of mind. I ve'found that knowing this waiting period is completely normal makes it so much easier to be patient. You re'already ahead of the curve by planning to limit your account checking - trust me, the obsessive refreshing just makes the time crawl by! Keep filing those weekly claims and try to stay positive - you ve'got this!

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I'm in the exact same situation - filed my claim about 10 days ago and have been checking my account obsessively! This thread has been such a lifesaver. I had no idea that 2-3 weeks was normal processing time and was starting to convince myself I'd made an error somewhere on my application. Like so many others here, I was also laid off due to company downsizing, so it's incredibly reassuring to see that we're all in similar straightforward situations just working through the normal queue. Already signed up for informed delivery based on all the great suggestions here - what a brilliant tip! It's amazing how much the anxiety decreases when you realize this waiting period is just how the system works, not a sign that something's wrong. Going to try limiting myself to checking once per day instead of my current multiple-times-daily habit. Thanks for posting this question - you've created such a helpful support network for all of us first-time filers going through this nerve-wracking wait!

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@Fatima Al-Maktoum I m'so glad this thread has been helpful for you too! I just joined this community and seeing all these shared experiences is incredibly comforting. Like everyone else here, I m'also waiting on my unemployment determination filed (about a week ago and) was starting to get that familiar anxiety about whether I did everything correctly. It s'amazing how this thread has turned into such a supportive space for first-time filers - we re'all learning that this waiting period is just part of the normal process, not a reason to panic. The informed delivery tip keeps coming up and I m'definitely signing up for that today! It s'so reassuring to know we re'all in similar situations with straightforward layoff cases just working through the system. Thanks for adding your experience to this growing support network - it really does help to know we re'not alone in this!

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Liam Cortez

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I just went through my RESEA appointment last week and wanted to share what actually happens since I was nervous too. The counselor was really nice and it felt more like a helpful consultation than an interrogation. They asked about my job search strategy, looked at my resume, and suggested some improvements. They also told me about local job fairs and online resources I didn't know about. The whole thing took about 45 minutes. Just bring documentation of your job applications (I printed out confirmations/screenshots), your resume, and be honest about what you're looking for. They're there to help you find work, not trip you up.

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@Omar Zaki thank you for the info

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Melody Miles

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I had my RESEA appointment a few months ago and it was actually a positive experience. The counselor helped me realize I was applying for jobs that were either too broad or too narrow for my skills. They showed me how to use the NYS job search website more effectively and connected me with a free resume workshop. One tip - if you've been doing any networking, informational interviews, or attending job-related events, bring documentation of those too. They count toward your work search activities and show you're being proactive. The counselor seemed impressed that I was doing more than just submitting online applications.

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That's really helpful advice about documenting networking activities! I hadn't thought about bringing proof of informational interviews or job-related events. I've been focusing so much on just tracking my online applications that I forgot those other activities count too. Do you remember what kind of documentation they wanted for those activities - like just notes about who you talked to and when, or something more formal?

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