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Just wanted to share what's been working for me after struggling with this for months! I've been using Microsoft Edge mobile with these specific steps: 1) Force stop the app completely and clear all Edge data, 2) Open Edge and immediately go to settings to enable "Request desktop site" before navigating anywhere, 3) Turn off WiFi and use cellular data (seems to work way better with their servers), 4) Navigate directly to labor.ny.gov/signin rather than going through the homepage, and 5) Log in during non-peak hours (I've had best success between 5-7 AM). The key thing I discovered is to NEVER switch between desktop/mobile modes once you're on the site - their session management is completely broken and will lock you out. Also if you get any kind of error, don't try to refresh or go back - just close Edge entirely and start the whole process over. It's absolutely insane that we need these elaborate rituals just to access unemployment benefits in 2025, but this method has gotten me through consistently for the past 3 weeks. Hope it helps someone else avoid the endless login loop nightmare! 🤞
This is super comprehensive! The direct navigation to /signin is a game changer - I've been going through the homepage this whole time which probably adds another layer of mobile compatibility issues. The cellular vs WiFi tip keeps coming up in these comments and I'm finally convinced to try it. The "never switch modes once you're on the site" rule makes total sense given how fragile their session handling is. Thanks for laying out the exact Edge workflow - having a step-by-step process beats the random troubleshooting I've been doing. It's wild that accessing basic government services requires this level of technical wizardry but your method sounds rock solid! 🙌
Been lurking on this thread for a while and finally got my mobile login working! What saved me was using Firefox Focus (the privacy browser) with desktop mode enabled. The key difference is that Focus automatically blocks trackers and scripts that seem to break their ancient login system. Also discovered that logging out of ALL devices first (including any computers you've used) is crucial - their session management can't handle multiple logins and will just keep erroring out on mobile. Try clearing your phone's DNS cache too (on Android: Settings > Apps > Chrome > Storage > Clear Cache, then restart). I know we shouldn't have to be IT experts just to file for benefits but this combo has been bulletproof for me the last two weeks. The whole system desperately needs an overhaul but at least there are workarounds! 🤞
Firefox Focus is such a smart choice! The automatic tracker blocking probably eliminates a lot of the script conflicts that break their mobile login. The DNS cache clearing tip is really advanced - never would have thought of that but it makes total sense for resolving connection issues. The multiple device logout requirement is so frustrating but you're absolutely right about their session management being completely broken. Thanks for sharing the Focus solution, I'm definitely trying this next time I need to certify. It's honestly ridiculous that we've all become cybersecurity experts just to access unemployment benefits but your method sounds super reliable! 🙏
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@Ella Knight I just went through this exact same nightmare two weeks ago! After trying everything people mentioned here, what finally worked was calling at 8:07 AM on a Tuesday (855-233-8223). The trick is press 1 for English, then 3 for card issues, then listen for "press 9 for callback" - don't wait on hold! They called me back in about 20 minutes from a random local number, so definitely answer any calls that morning. Had my card unlocked in literally 3 minutes once I got through to a real person. Make sure you have your SSN last 4, full card number, and zip code written down before they call back. The early morning timing is everything - avoid calling after 9 AM when it gets crazy busy. Hang in there, you'll get your money! 🙏
@GalaxyGazer Thank you so much for this detailed breakdown! I've been reading through all these comments and the callback option seems to be the real game changer. I had no idea Way2Go even offered that - I've been sitting on hold for hours like an idiot 🤦♀️ The Tuesday 8:07 AM timing is super specific and I love it! Quick question though - when they called you back from the random local number, did you have to go through any verification again or did they already have your info from when you requested the callback? I'm planning to try this exact method next Tuesday and want to make sure I'm fully prepared. This thread has been a lifesaver!
@Ella Knight I feel your pain! Just got through this exact situation last month. Here's what worked for me after trying everything: Call 855-233-8223 at exactly 8:05 AM on Tuesday or Wednesday (seriously, the timing matters!). Press 1 for English, then 3 for card issues, then listen for the callback option (press 9) - this is a LIFESAVER and way better than sitting on hold forever. They'll call you back from a random local number in about 20-30 minutes, so answer any unknown calls that morning. Have your SSN last 4 digits, full 16-digit card number, and zip code ready when they call. Once I got connected, they unlocked my card in under 5 minutes. The early morning window before 8:30 AM is crucial - after that it's a nightmare. Don't give up, you WILL get your money! 💪
@Chris Elmeda This is super helpful! I ve'been trying to reach them for days with no luck. Just to clarify - when you say exactly "8:05 AM ,"do you mean start dialing at 8:05 or actually get connected at 8:05? I want to make sure I time this right for Tuesday. Also, roughly how long did the callback take? I m'planning to block out my whole morning just in case. Thanks for sharing your success story - gives me hope! 🙏
@Chris Elmeda This is amazing advice, thank you! I ve'been calling at completely random times and wondering why I never get anywhere. The callback option sounds like a total game changer - I had no idea they even offered that! Quick question: when they called you back from that random local number, did it show up with any caller ID or was it just a plain number? I m'worried I might miss it thinking it s'spam. Also, did you have to go through the whole verification process again when they called back, or did they already have your info from the initial callback request? Planning to try this Tuesday morning and want to be fully prepared!
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Thanks everyone for the helpful responses! I just wanted to add that I've found it useful to create folders in my email to automatically save Indeed application confirmations. Most of the time Indeed sends you a confirmation email when you apply, so I set up a filter to move those to a "Job Applications" folder. That way I have timestamped proof of my applications without having to manually screenshot everything. Plus, if the job posting gets taken down, I still have the company name and position details from the confirmation email. Has anyone else found good ways to automate their record keeping?
That's a brilliant idea about setting up email filters! I never thought of automating it that way. I've been manually saving screenshots and it's been such a pain. Do you happen to know if the confirmation emails from Indeed include enough detail to satisfy the DOL requirements, or do you still need to supplement with additional notes? I'm thinking the confirmation might not always have the full job description or salary range that could be useful to document.
@c9805b824a32 The Indeed confirmation emails usually have the basic details like company name, job title, and date, which covers most of what DOL wants to see. But you're right that they don't always include salary or full job descriptions. I typically just add a quick note in my spreadsheet about the role type (like "remote customer service" or "warehouse supervisor") to give more context. The confirmation emails are great as backup documentation, but I still keep my main tracking in a simple spreadsheet since it's easier to review everything at once when filing my weekly claims.
I've been using Indeed for my unemployment work search for about 6 months now and it's definitely accepted by NYS DOL. One thing I'd recommend is being selective about which jobs you apply to - don't just mass apply to everything. I focus on positions that actually match my experience and skills, and I make sure to customize my applications when possible rather than just using the one-click apply for everything. This way if they ever audit your job search activities, you can show you were being thoughtful and strategic about your applications, not just going through the motions.
This is really solid advice! I've been worried about looking like I'm just going through the motions. Do you have any tips for customizing applications on Indeed when using their easy apply feature? Sometimes there's not much space to write a personalized cover letter, and I want to make sure I'm still showing genuine effort in my job search activities. Also, how do you balance being selective with meeting the weekly application requirements - do you supplement with other types of work search activities when you can't find enough suitable positions to apply for?
@fffb070de727 Great strategy! I've found that when Indeed's easy apply doesn't give much space for customization, I try to at least mention something specific from the job posting in the brief message section - like referencing a particular skill they mentioned or the company name. For meeting weekly requirements when there aren't enough good matches, I mix in other activities like updating my LinkedIn profile, researching companies in my field, or reaching out to former colleagues for networking. These all count toward your work search activities and show you're being proactive beyond just applications.
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Hey Connor! I just went through this exact situation after graduating from college last year. You're absolutely right that it's frustrating - the unemployment system really wasn't designed with new graduates in mind. While you likely won't qualify for regular UI benefits without substantial covered wages, I wanted to add a few things that helped me during my search. First, check if your campus jobs were actually W-2 positions rather than work-study - sometimes bookstore, dining, or IT support roles are regular employment that counts toward your base period. Second, look into your local American Job Center (One-Stop) - they have programs specifically for recent grads including job search workshops and sometimes short-term training with stipends. Third, don't overlook applying for SNAP benefits while you're searching - it can really help stretch your budget. Also, consider reaching out to your academic advisor or favorite professors - they often have industry connections and may know about opportunities that aren't posted yet. The transition from college to the workforce is genuinely one of the hardest periods, but all the advice in this thread shows there are more resources available than you might think. Document everything you're doing in your job search and stay persistent - you've got this!
@d69e71ffdcaf This is such comprehensive and encouraging advice! I really appreciate you mentioning the American Job Centers - I keep seeing references to these but hadn't looked into what they actually offer for recent grads. The idea of training programs with stipends sounds exactly like what I need right now. Your point about checking if my campus jobs were W-2 positions is really important too - I worked in the IT help desk for almost two years and I'm pretty sure that was different from my work-study dining hall job. I'm going to dig out my old pay stubs and see what kind of employment that actually was. It's so helpful to hear from someone who just went through this successfully - it gives me hope that there really is light at the end of this tunnel. Thanks for validating that this transition period is genuinely difficult and for all the practical steps. I'm feeling much more optimistic about my options after reading everyone's advice in this thread!
Connor, I completely feel your frustration! I graduated from college about 8 months ago and went through this exact same struggle with unemployment eligibility. Unfortunately, you're right that regular UI benefits require substantial covered wages that most students don't have. But don't lose hope - there are definitely resources out there! One thing that really helped me was connecting with my local Workforce Development Board - they often have specific programs for recent graduates that include job placement assistance and sometimes even small stipends during training periods. Also, make sure to check if you're eligible for emergency assistance through your county's social services - many have short-term programs for people actively job searching. I ended up getting connected to a temporary staffing agency through my local One-Stop Career Center that led to my current position. The financial stress with student loans starting is real, but this transition period really is temporary. Keep documenting your job search activities like others have mentioned, and don't hesitate to leverage every connection you have from school. You've worked hard to get your degree and that effort will pay off - just hang in there!
@f39c761ba9cc Thank you so much for sharing your experience and all these specific resources! It's really encouraging to hear from someone who recently went through this and found a path forward. I'm definitely going to look into my local Workforce Development Board this week - the idea of programs specifically for recent graduates with potential stipends during training sounds like exactly what I need. I hadn't heard of One-Stop Career Centers before this thread, but it sounds like they're a really valuable resource for connecting with staffing agencies and other opportunities. Your point about leveraging school connections is well-taken too - I think I've been so focused on online applications that I haven't been strategic enough about networking. It's really reassuring to hear that the financial stress and uncertainty of this phase is normal and temporary. Sometimes it feels like I'm the only one struggling with this transition, but hearing from so many people who've been through it successfully gives me hope. Thanks for the encouragement to hang in there - I'm feeling much more optimistic about my options after all the advice in this thread!
Liam O'Connor
I'm in the same boat as many of you here! Filed my new claim about 19 days ago and still showing $0 balance, but I did get the updated BYE date. The waiting is honestly the worst part because you never know if it's just slow processing or if there's actually an issue that needs attention. I've been religiously certifying every week even with the zero showing, and checking my inbox daily for that monetary determination letter everyone mentions. Still nothing yet! Reading through all these responses is actually really helpful - sounds like anywhere from 2-4 weeks seems to be the norm, which is longer than I expected but at least gives me a realistic timeline. I think I'll give it until the full 3 week mark before considering other options. Thanks everyone for sharing your experiences, it definitely helps with the anxiety of not knowing what's normal!
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Abby Marshall
•I'm right there with you! Just hit day 18 myself and seeing all these stories makes me feel so much better about the timeline. It's crazy how stressful that $0 balance is when you're used to seeing your benefit amount there. I've been doing the same thing - certifying weekly and obsessively checking for that determination letter. At least we know we're all going through this together! Hopefully we'll start seeing some movement in our accounts over the next week or so. The waiting game is brutal but sounds like it's unfortunately just part of the process with NY unemployment.
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Talia Klein
I'm going through this exact same situation! Filed my new claim 15 days ago and my balance dropped to $0 even though I got the new BYE date. It's such a relief to see I'm not the only one dealing with this - I was starting to panic thinking something went wrong with my application. I've been certifying every week like everyone suggests, but that zero balance is so nerve-wracking when you're counting on those benefits. Based on all the responses here, it sounds like 2-3 weeks is pretty normal for the system to update with your new benefit amount. I'm going to keep being patient and wait for that monetary determination letter to show up in my inbox. Thanks for posting this question - reading everyone's experiences has really helped ease my anxiety about the whole process!
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