Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
I just wanted to jump in here as someone who went through this exact same nerve-wracking experience about 6 months ago! The waiting for that first payment is absolutely brutal, especially when you're already financially stressed. I remember checking my bank account like 10 times a day and panicking that something was wrong with my claim. My first payment took exactly 9 business days after certifying, and like others mentioned, both weeks came through at once. What really helped me was understanding that NY's system treats the first payment differently - they run additional fraud prevention checks and verifications that don't happen with subsequent payments. Once that first one hits though, every payment after comes like clockwork in 2-3 days. For anyone currently waiting - hang in there! The "processed" status really does mean your money is coming, it's just their backend systems being extra cautious. I know it doesn't help with immediate bills, but the payments do come through and they'll backpay everything you're owed.
This is exactly what I needed to hear right now! I'm currently on day 5 of waiting for my first payment and have been doing the exact same thing - checking my bank account constantly throughout the day and starting to panic that something went wrong. It's so helpful to know that the extra fraud prevention checks are actually normal and not a sign that there's an issue with my claim. The fact that your first payment took 9 days but then all subsequent ones came quickly gives me a lot of hope. I keep telling myself that "processed" status has to mean something good, but when you're stressed about money it's hard not to overthink every little thing. Thanks for sharing your experience and the reassurance - it really helps to know that this waiting period is just part of how their system works and not something to worry about!
I'm currently in this exact situation too and finding this thread has been such a relief! Just finished my second week of certifying on Sunday and I'm on day 3 of waiting with a "processed" status but no payment yet. I was starting to get really anxious because like everyone else mentioned, the DOL website makes it sound like payments should arrive in 2-3 days max. Reading all these experiences showing 7-10 business days is actually normal for the first payment has really calmed my nerves. It's especially tough when you're already financially tight and this money is what you're counting on to keep things afloat. The waiting game is brutal but I'm feeling more confident now that the payment will come through soon. Thanks to everyone for sharing their timelines - this community support makes such a difference when you're going through this stressful process!
I'm so glad this thread is helping you too! I'm actually in almost the exact same spot - just certified for my second week and I'm on day 4 of waiting. The "processed" status showing up but no money yet was really starting to make me nervous, but seeing everyone's consistent experiences of 7-10 business days for that first payment is such a relief. It's wild how misleading the DOL website timeline is compared to reality! I've been checking my account obsessively too, but reading about everyone getting both weeks deposited together when it finally comes through gives me something concrete to look forward to. The financial stress is so real when you're already stretched thin and this is supposed to be your safety net. Hopefully both of our payments hit our accounts very soon! It's amazing how much better it feels knowing we're not alone in this waiting game.
Join the conversation
I'm in a similar situation but haven't filed yet because I wasn't sure if the overpayment would block me. This thread is super helpful! One thing I'm wondering about - if they take 25-30% from each payment, does that percentage stay the same until the overpayment is paid off, or do they adjust it based on how much you still owe? Also, has anyone had luck setting up a separate repayment plan so they don't have to take as much from your weekly benefits?
Great questions! From what I understand, the percentage they deduct usually stays consistent until the overpayment is fully recovered - so if they're taking 25%, they'll keep taking 25% of each weekly payment until you've paid back the full amount. As for separate repayment plans, yes, you can sometimes arrange that! You'd need to contact them directly to set up a payment plan, which might allow for smaller deductions from your weekly benefits. It's definitely worth asking about when you file your claim or speak to an agent.
I'm dealing with a similar overpayment situation right now - about $1,900 from 2022 that I'm still paying back through weekly deductions. Just wanted to add that when you do file your new claim, make sure to report ANY income accurately, even small amounts from odd jobs or gig work. That's how a lot of these overpayments happen - people forget to report something or don't realize certain income counts. The good news is that once you're in the system paying back the overpayment, they usually don't hit you with penalties or interest as long as you keep filing honestly. Also, keep copies of everything - your weekly certifications, any correspondence from DOL, etc. It helps if there are ever questions later.
This is exactly the kind of detailed advice I needed - thank you! I'm definitely going to be super careful about reporting everything this time. You mentioned keeping copies of weekly certifications and correspondence - do you recommend keeping physical copies or are digital screenshots enough? Also, when you say "certain income counts" that people don't realize, what are some examples of income that might get overlooked? I want to make sure I don't accidentally create another overpayment situation down the road.
Join the conversation
This is incredibly frustrating but unfortunately very common with NYS DOL - their system has serious issues with properly coding separation reasons. "Lack of work" is literally THE textbook reason for unemployment eligibility, so this is clearly an error on their end. Based on everyone's advice here, I'd definitely start by calling your former employer's HR department to verify what separation reason they actually reported to the state. There's a good chance they accidentally coded it wrong (like "voluntary quit" instead of "layoff due to lack of work"). If HR can't fix it directly, then you'll need to file an appeal using Form IA 007.2 within 30 days. Make sure to include your written layoff notice as evidence. Keep certifying weekly during the appeal process - you'll get backpay once this obvious mistake gets corrected. Don't let their bureaucratic incompetence discourage you from fighting for benefits you're clearly entitled to!
@Keisha Jackson This whole situation is so maddening! I can t'believe how broken the NYS DOL system is that they re'denying people for literally the most basic qualifying reason for unemployment. It s'like they re'actively trying to prevent people from getting benefits they ve'paid into. I m'definitely going to call my former employer s'HR first thing Monday morning - based on all the responses here, it sounds like there s'a really good chance they just reported the separation reason incorrectly. It s'wild that such a simple coding error can cause so much stress and potentially leave people without income for weeks while it gets sorted out. Thanks to everyone who shared their experiences - it s'really helpful to know this is a common problem and not something I did wrong in my application.
I'm dealing with this exact same situation right now and it's been such a nightmare! Got laid off from my retail job three weeks ago due to store closure/lack of business, and NYS DOL just denied my claim yesterday for "lack of work" too. It makes absolutely zero sense - I thought that was literally the whole point of unemployment insurance! Reading through everyone's responses here is giving me so much hope though. I had no idea that calling my former employer's HR to check what they reported could potentially fix this faster than going through appeals. My manager definitely told me it was a layoff due to the store closing, but now I'm wondering if corporate HR coded it differently when they reported it to the state. Going to call them first thing Monday and then file that Form IA 007.2 if needed. Thanks everyone for sharing your experiences - it's such a relief to know this is a common error and not something I messed up on my application!
@Zoe Stavros I m'so sorry you re'dealing with this too! It s'really frustrating how common this error seems to be with NYS DOL - makes you wonder how many people just accept these wrong denials instead of fighting them. Store closure due to lack of business is such a clear-cut case for unemployment eligibility that it s'almost insulting they denied you for it. Definitely try calling your corporate HR first like everyone suggested - with a store closure situation, there s'a really good chance they used some generic separation code that doesn t'properly reflect that it was an involuntary layoff. Keep us posted on how the HR call goes! If we re'all dealing with the same systematic issue, it might be worth documenting these experiences to show there s'a pattern of errors in their system.
Join the conversation
I'm in the exact same boat - filed my initial claim in mid-December and it's now been 6+ weeks of just staring at "pending" with no explanation whatsoever. What's really frustrating is that I keep filing my weekly claims religiously like we're supposed to, but there's absolutely no feedback about what's actually happening with my case. I've tried calling at every possible time - early morning, lunch break, late afternoon - and it's always the same story: either immediate busy signal or hours on hold just to get disconnected. The financial stress is one thing, but the complete information blackout from NYS DOL is what's really getting to me. At least if they told us "your claim is waiting for X" or "expect delays of Y weeks" we could plan accordingly. Instead we're all just left guessing while rent and bills keep coming. Really appreciate everyone sharing their experiences here - it's oddly comforting to know this is a widespread system failure and not something I did wrong with my application.
@Natasha Volkova I completely understand that feeling of being left in the dark - I m'also at the 6+ week mark after filing in December and the lack of any communication is honestly the worst part. You re'absolutely right that even basic information like your "claim is in queue position X or" expect "delays of Y weeks would" make this so much more manageable. The fact that we re'all experiencing identical situations December (filing, 6+ weeks pending, can t'reach anyone by phone really) confirms this is a massive systemic breakdown. I ve'been keeping screenshots of my pending status and documenting every failed call attempt - might be worth doing the same if you haven t'already. Reading everyone s'experiences here has actually been really helpful for my mental state too, knowing we re'not alone in this frustrating situation. Hopefully if enough of us contact our representatives with documented evidence of these delays, we can finally get some answers and accountability.
I'm experiencing the exact same issue - filed my claim in late November and I'm now going on 8 weeks with nothing but "pending" status. What's really getting to me is how there's literally no way to get real information about what's happening. I've called probably 40+ times and either get the busy signal immediately or wait on hold for 2-3 hours just to get disconnected. The worst part is not knowing if there's actually a problem with my claim or if it's just stuck in some massive backlog. I've been keeping detailed records of every call attempt and weekly certification, and I'm planning to reach out to my assembly member's office this week since the normal channels are completely broken. It's somewhat reassuring to see so many others dealing with the identical situation - clearly this is a major system-wide failure at NYS DOL. The financial stress combined with the complete lack of transparency is honestly overwhelming, but at least we know we're not alone in this mess.
@Aaron Lee I m'so sorry you re'dealing with this nightmare too - 8 weeks is absolutely unacceptable for any unemployment claim processing. Your experience with the phone system sounds identical to what I and everyone else here has been going through. I think you re'absolutely right about contacting your assembly member s'office - at this point it s'clear the normal channels are completely broken. What s'really struck me reading through all these comments is how we re'all experiencing the exact same timeline filed (in late November/December, 6-8+ weeks pending, identical phone issues .)This is obviously a massive systemic failure that s'affecting hundreds or thousands of people, not individual case problems. I m'also planning to reach out to my representative this week with all the documentation I ve'been keeping. Maybe if enough of us do this simultaneously with detailed records of these delays, we can finally get some accountability and answers about what s'actually broken in their system. Hang in there - the fact that so many of us are dealing with this identical situation gives me hope that collective pressure might finally force some action.
Justin Evans
wait so if extended benefits arent available you just get nothing?? that seems really unfair, people are still unemployed even if the state's unemployment rate goes down. this whole system is backwards
0 coins
Ryan Young
•I know it seems unfair, but regular unemployment is designed to be temporary income replacement while you search for work. The idea is that 26 weeks should be enough time to find new employment in most circumstances. Extended benefits are only for when there's widespread economic hardship.
0 coins
Aurora Lacasse
You might also want to check if you qualify for Pandemic Unemployment Assistance (PUA) or any other federal programs, though most of those have ended. Another option is to look into job training programs through the NYS Department of Labor - some of them provide stipends while you're learning new skills. The One-Stop Career Centers can help connect you with these resources. Also consider gig work or part-time employment to bridge the gap - you can sometimes still collect partial unemployment benefits if your earnings are low enough. It's tough but there are usually some options even when regular benefits run out.
0 coins
Connor Gallagher
•This is really helpful advice! I didn't know about the One-Stop Career Centers or that you could potentially get partial benefits with part-time work. Do you know how much you can earn and still qualify for partial unemployment? I'm willing to take gig work but want to make sure I don't lose benefits completely if I only make a little bit.
0 coins