NY unemployment new hire questionnaire stuck in endless loop - can't submit part-time work info

same thing happened to me last week!!! so frustrating. the website is GARBAGE

This is a known issue with the new hire reporting system that started showing up after their January 2025 update. The problem happens when you have certain special characters in your answers (like & or /) or if the part-time hours you enter exceed what their system expects for your claim type. Try these steps: 1. Clear your browser cache completely (not just cookies) 2. Use incognito/private mode 3. When entering information, avoid using any special characters or decimals in number fields 4. If you're reporting variable hours, enter them as whole numbers rounded down 5. If you have multiple employers, add them one at a time with separate submissions If all else fails, you can also report this information by phone, though wait times are still pretty long right now.

I work at a community center helping people with unemployment issues, and we've seen this problem a lot lately. In addition to the excellent advice above about special characters, if you're still having trouble, check that: - Your reported hours don't exceed 30 per week (if they do, you might need to use a different form) - The employer name matches exactly what's in their database (try using the lookup feature) - You're not leaving any required fields blank (even entering "0" or "N/A" can help) Also, take screenshots of your completed forms before submitting in case you need to prove you attempted to report properly.

I had this problem too. I called them and they said it was bc my internet connection was too slow lol. tried on a different wifi and still happened. ended up having to drive to library to use their computers and THAT finally worked. makes no sense

After fighting with the same issue for days and wasting hours trying to get through on the phone, I found a service called Claimyr (claimyr.com) that helped me actually reach a live agent. They have this system that holds your place in line and calls you when an agent is available. Saved me from pulling my hair out! Check out their demo video: https://youtu.be/Rdqa1gKtxuE The agent I spoke with walked me through the entire form submission process and even stayed on the line while I completed it to make sure it went through. Apparently there are several technical glitches with the new hire reporting system that they're aware of but haven't fixed yet. The agent manually added my part-time work info to my claim.

UPDATE: The DOL just released a fix for this issue yesterday. If you're still experiencing the infinite loop problem with the new hire questionnaire, try logging out completely, clearing your browser cache, and then logging back in. They've added a new "Save Progress" button that should appear at the bottom of the form now, which lets you save your partial information before final submission. This has resolved the issue for most people.

anyone else think its crazy how much TAX MONEY they waste on these garbage systems that NEVER WORK RIGHT?? my cousin works in IT and says they could fix all this for way less than what ny is paying these contractors

I had trouble with mine last week too. What worked for me was entering everything in ALL CAPS. Sounds weird I know but the lady I finally got on the phone told me to try it and it worked. Apparently their system sometimes has issues with lowercase letters in certain fields (???). I also found out you can use the DOL mobile app instead of the website - it has fewer bugs from what the agent told me. Haven't tried it personally since the ALL CAPS trick worked, but might be worth trying if you're still stuck.

Just wanted to add another workaround that worked for me - if you're still having issues even after trying the special characters fix, try submitting the form during off-peak hours (like early morning or late evening). I kept getting the endless loop during normal business hours, but when I tried again at 6 AM it went through on the first try. Seems like their servers get overloaded during peak times and can't handle the form submissions properly. Really shouldn't be this complicated but at least there's a way around it!

I'm dealing with this exact same issue right now! Been trying for 3 days straight and getting nowhere. Really appreciate everyone sharing their solutions - going to try the special characters fix first since that seems to work for a lot of people. It's honestly ridiculous that we have to become IT experts just to report our work hours. The fact that there are so many different workarounds suggests this is a pretty widespread problem that they really need to address properly. Will update if I find success with any of these methods!

I'm dealing with this same nightmare right now! Been stuck in this loop for over a week and it's driving me crazy. Already tried the special characters fix (removed an ampersand from my employer name) and the ALL CAPS method, but still no luck. Going to try submitting during early morning hours like someone suggested - never thought about server load being an issue but it makes perfect sense. It's honestly insane that we need to jump through all these hoops just to report part-time work. The system should just work! Has anyone had success with the mobile app that was mentioned? Might give that a shot too if the timing trick doesn't work.

Just wanted to jump in here as someone who's been helping folks with this exact issue! I work as a benefits advocate and we've been seeing this endless loop problem constantly since the January update. A few additional tips that have worked for people I've helped: 1. If you're copy-pasting any information (like employer names or addresses), try typing it manually instead - sometimes hidden formatting characters cause issues 2. Make sure your browser isn't auto-filling any fields, as this can sometimes introduce weird characters 3. If you have a hyphenated last name or company name, try removing the hyphen temporarily just for the submission Also wanted to mention that if you're still stuck after trying all these workarounds, you can request to have your claim put on hold while you resolve the reporting issue - this prevents any potential benefit delays while you're fighting with the system. You just need to call and explain the technical difficulties you're experiencing. It's frustrating that we need all these workarounds, but at least there are multiple solutions that seem to help different people depending on their specific situation!