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my cousin had this problem and she just gave up after trying for 2 months. so sad that the system is so broken
One important thing to remember: when you do finally reach an agent, make sure to get their ID number or name. This is helpful if you need to follow up later and can reference the previous conversation. Also, if they tell you they're sending a determination letter, note the exact timeframe they give you. If you don't receive it within that window plus 3-5 business days, you should call back. Also, for anyone waiting on payments - once your claim is approved, payments are typically processed on the Tuesday or Wednesday following your weekly certification. Direct deposits usually appear 2-3 business days after processing, while debit cards may take 5-7 business days to receive funds.
My sister had the same situation last year where she couldn't get anyone on the phone for weeks. Eventually what worked for her was calling right at 7:58am (a couple minutes before they officially open). Apparently their phone system sometimes connects calls slightly early, so she got in before the massive 8:00am rush. Might be worth trying if anyone is still struggling!
For future reference, if you need to check on payment status when the website is down, you can also call the automated payment line at 888-581-5812. It's often more reliable than the website and will tell you if a payment has been released to your account or debit card.
did u check ur payment history on the website? sometimes the money gets released but they dont send u a text or email
UPDATE: My payments just hit my account! Took exactly 2 days and 4 hours from when the block was removed. All 4 weeks came at once. So relieved right now!
Anastasia Ivanova
anybody know if they still doing that thing where u can request a duplicate if the original gets lost? my cousin said they stopped doing that last year but i dunno if thats true
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Chloe Taylor
•They haven't stopped that service. You can request a duplicate 1099-G through your online account or by calling the dedicated tax form helpline at 888-209-8124. Follow the prompts for tax form assistance.
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Omar Zaki
Thanks everyone for the helpful information! I'll check my online account after January 15th and make sure my address is updated in the system. If I don't see it by early February, I'll call or use that Claimyr service someone mentioned if I can't get through.
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Diego Flores
•Good plan. And if you have any issues understanding the form when you get it, feel free to come back here with questions. The 1099-G can be confusing the first time you deal with it, especially figuring out which box numbers correspond to what you need to enter on your tax forms.
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