Pennsylvania State Tax Refund Status Check - System Says Information Doesn't Match

This is probably just a system delay issue. The PA Department of Revenue sometimes takes a bit longer to update their records in their system compared to when they actually receive your return. In my experience, it can take anywhere from 2-4 weeks before your information is properly indexed in their lookup system. I would suggest possibly waiting another week or so before trying again, especially if you e-filed recently.

I had this exact same problem last month! Filed on February 15th and couldn't check my status until March 10th. The PA system is notoriously slow this year. When I finally got through, I received my refund on March 17th. Just hang tight - their system is backlogged from what I've heard from others.

Have you considered that there might be a mismatch between how you entered your information and how it's recorded in their system? I was having the same issue until I realized the problem. I used https://taxr.ai to analyze my tax documents, and it pointed out that my name format on my W-2 didn't match what I put on my return (my employer had my middle initial, but I didn't use it on my return). Could something similar be happening in your case? The tool helped me identify exactly what was causing the verification issue.

Which fields are you entering? Just the basics? Or are you including cents in the refund amount? Sometimes the system is picky about exact formats. Try rounding to whole dollars. Try with and without dashes in SSN. Some people have success with different browsers too.

I was in the same boat as you last week! Much worse than my federal return experience. After trying for days, I finally used Claimyr (https://youtu.be/_kiP6q8DX5c) to get through to the PA Department of Revenue. Compared to waiting on hold for hours like I did last year, I got connected in about 15 minutes. The agent told me there was a small discrepancy in how my name was entered in their system vs. how I was typing it in the check status tool. Such a relief to finally get an answer!

Oh my goodness, I'm so glad I found this thread! I've been having the EXACT same problem with my PA refund check! Does anyone know if this means our refunds are delayed, or is it just the status check system that's having issues? I'm really counting on this money soon!