Can't update profile for IRS identity verification - system glitch or user error?

Ugh, I had the same problem last month. It's so frustrating! Have you tried clearing your browser cache and cookies? That worked for me after I spent hours banging my head against the wall.

I found a way to actually get someone on the phone about this. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/5jrMesbidvI

Have you checked if there are any system maintenance or known issues posted on their website? Sometimes they do updates that mess everything up for a few days.

This happened to me too! Turns out my account was flagged for additional verification. I had to upload extra documents before I could make any changes. Check your messages or notifications, there might be a request for more info hiding somewhere.

The whole system is a joke. I've been trying to update my info for WEEKS. Every time I call, I get a different answer. One rep tells me to do X, another says Y. It's like they're playing hot potato with our accounts. 🤦‍♂️

Here's what worked for me after dealing with this for over a month: 1. Log out of your account completely 2. Clear your browser cache and cookies (as mentioned earlier) 3. Use a different browser or device to log back in 4. Before updating anything, go to your security settings and temporarily disable any two-factor authentication 5. Update your profile info 6. Immediately after updating, re-enable two-factor auth 7. Log out and log back in to verify changes stuck If that doesn't work, try accessing the site during off-peak hours (like super early morning). Sometimes the system gets overloaded and glitchy during busy times. Also, make sure you're using a secure, private internet connection. Public Wi-Fi can sometimes cause issues with sensitive info updates. If all else fails, you might need to request a manual review of your account. It's a pain, but sometimes it's the only way to get things sorted. Hope this helps! Let us know if you get it figured out.

lol welcome to government efficiency at its finest 🤡 good luck OP, you're gonna need it