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According to the TurboTax support forum (https://ttlc.intuit.com/), they've officially switched from SBTG to MetaBank for the 2024 tax season. Many users are reporting the same issue you're experiencing. The IRS Where's My Refund tool (https://www.irs.gov/refunds) should still show accurate information about your federal refund status regardless of which bank TurboTax is using as an intermediary. SoFi has a good reputation for processing government deposits quickly - their banking backend is actually operated by The Bancorp Bank, which handles millions of direct deposits daily. Just make sure your SoFi account number and routing number were entered correctly in your tax return.
I had this same issue and learned some things you should watch out for: ā¢ TurboTax switched from SBTG to MetaBank this year ā¢ The SBTG website won't work for 2024 TurboTax customers ā¢ The $25 fee refund is automatic but takes 5-7 business days ā¢ SoFi sometimes posts government deposits a day early ā¢ If you don't see it by March 25th, check that your account number is correct ā¢ TurboTax customer service wait times are 60+ minutes right now My refund eventually came through fine, but it was stressful not being able to track it through the process like previous years. Hopefully TurboTax improves this for next year!
IDK what youre refering to as my info is on SBTPG and now im scared i wont get my refund
@Luis Angel Pichardo No need to worry! Your situation is actually different from what the original poster described. The fact that you can see your information in SBTPG is a GOOD sign - it means your refund is properly in their system and being processed. The original poster was concerned because they COULDN T find'their info in SBTPG, whereas you CAN see yours. SBTPG Santa Barbara (Tax Products Group is the) bank that TurboTax and some other tax preparers use to process refunds and deduct any fees before sending the remainder to you. If you want to track your refund more precisely, I use taxr.ai to get my dates. It was pretty accurate for me. You can also check the IRS Where s "My'Refund tool for" official updates. Your refund is likely progressing normally through the system. The processing time can vary, but seeing your info in SBTPG means you re on'track!
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Whatever you do, DON'T fall for any scams. There are a lot of people out there pretending to be the IRS. Remember, the real IRS will never call you out of the blue demanding money or threatening to arrest you.
Paolo Marino
ā¢This! My grandma almost fell for one of those scams. It's scary how convincing they can be.
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Zara Ahmed
Here's what worked for me after dealing with this for over a month: 1. Log out of your account completely 2. Clear your browser cache and cookies (as mentioned earlier) 3. Use a different browser or device to log back in 4. Before updating anything, go to your security settings and temporarily disable any two-factor authentication 5. Update your profile info 6. Immediately after updating, re-enable two-factor auth 7. Log out and log back in to verify changes stuck If that doesn't work, try accessing the site during off-peak hours (like super early morning). Sometimes the system gets overloaded and glitchy during busy times. Also, make sure you're using a secure, private internet connection. Public Wi-Fi can sometimes cause issues with sensitive info updates. If all else fails, you might need to request a manual review of your account. It's a pain, but sometimes it's the only way to get things sorted. Hope this helps! Let us know if you get it figured out.
Luca Conti
ā¢This is gold! Mods should pin this comment or add it to the FAQ.
Nia Johnson
ā¢You, sir, are a gentleman and a scholar. š©š
CyberNinja
lol welcome to government efficiency at its finest š¤” good luck OP, you're gonna need it
Andre Lefebvre
Has anyone else noticed that the IRS website looks like it was designed in 1995 and never updated? š I swear I get eye strain just looking at it lmao
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Zoe Dimitriou
ā¢LOL for real tho. It's like they're purposely trying to make it as painful as possible. Maybe they should spend less on audits and more on UX design š¤·āāļø
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QuantumQuest
Friendly reminder to everyone: ALWAYS keep copies of your tax returns and any correspondence with the IRS. You never know when you might need that info, and it can save you a ton of headache down the road.
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Jamal Anderson
ā¢This! šÆ I learned this the hard way. Now I scan everything and keep it in a secure cloud storage. Better safe than sorry!
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